Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Customers frequently praise the salon for attentive listening, precise cuts, and successful color services, noting that stylists accommodate specific hair types and preferences. Recurring themes highlight the professional environment and the ability to match requested styles accurately. However, several low-star reviews criticize pricing as high relative to the results, while others report significant communication failures, including staff ignoring instructions or ending calls abruptly without resolution.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Bar = this company · dark tick = category median.
117 Google reviews we collected
Phrases our text analysis found in 84 written reviews
What customers reported paying
Middle half of what 44 customers paid ($83–$203) · gold mark = category median.
How often each topic comes up in the written reviews
We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nikki did an amazing job on my hair and gave me great advice for my wavy hair!”
“Super friendly reception and the cut I got from Nicole was perfect!”
“…listens to what you want, and delivers beautiful, wearable results, I highly recommend Nikki at The Loft Salon…”
“Hailey listened and gave advice due to me working on growing out my hair.”
“Finally found a stylist worth every penny - Highly recommend!”
“She understood right away and provides perfect results every time!”
“It was genuinely beautiful to watch her artfully shape my curls—carefully snipping here, refining there—and throughout the appointment our conversatio…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Loft Salon for 8 kinds of job. Pick one to see what they paid and said.
Kasey was great. I had a hair color problem and she made my hair look great! I recommend this salon.
I would have given a 5 star except that for the price I paid for a haircut and color, Nickie did a wonderful job. It's just that I think that the price for a haircut is a bit too high. I know she's a top stylist, but still expensive.
Has a great experience with Hailey! I had a Brazilian Blowout and she did a perfect job! She was very helpful and detailed and fun too! I would definitely recommend her.
I saw Hailey for the first time. I was a little nervous because it has been hard to find someone who can cut good. Hailey listened and gave advice due to me working on growing out my hair. She did a great cut and I'm going back in a couple of days for a foil. Hailey is very sweet.
Great color and cut with Savannah today. I'm new to the area, so I needed a new stylist. It's always scary, going to a new stylist. Anyway, I went in for a root touch up and a fresh cut. She matched my current color perfectly. I was nervous about the cut, because so many cuts look "mom-ish" on me, and although I…
It’s always a pleasure to visit Hailey and leave with my hair feeling fresh and healthy! She’s great at figuring out new styles with you, starting off conservative, and making tweaks along the way!
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 44 | $30–$79 |
| Hair coloring | 17 | $123–$246 |
| Hair highlighting | 12 | $125–$246 |
| Hairstyling | 8 | $30–$76 |
| Curly hair | 6 | $58–$124 |
| Blowouts | 4 | $41–$86 |
| Gloss or Glaze | 2 | — |
| Kids' cuts | 2 | $23–$38 |
4.8 ★★★★★ 117 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kasey was great. I had a hair color problem and she made my hair look great! I recommend this salon.
I would have given a 5 star except that for the price I paid for a haircut and color, Nickie did a wonderful job. It's just that I think that the price for a haircut is a bit too high. I know she's a top stylist, but still expensive.
Thank you for your feedback. We appreciate you sharing your experience. We hope to have the opportunity to provide you with a 5 star experience next time.
wonderful shop pleasant staff excellence hair care
Has a great experience with Hailey! I had a Brazilian Blowout and she did a perfect job! She was very helpful and detailed and fun too! I would definitely recommend her.
I saw Hailey for the first time. I was a little nervous because it has been hard to find someone who can cut good. Hailey listened and gave advice due to me working on growing out my hair. She did a great cut and I'm going back in a couple of days for a foil. Hailey is very sweet.
Great color and cut with Savannah today. I'm new to the area, so I needed a new stylist. It's always scary, going to a new stylist. Anyway, I went in for a root touch up and a fresh cut. She matched my current color perfectly. I was nervous about the cut, because so many cuts look "mom-ish" on me, and although I am a mom, I don't want a mom-cut. Savannah listened to me and did the exact cut I hoped for. I love it and will be back.
Thank you, Melissa! We’re so glad you found us and had a great experience with Savanah. We look forward to seeing you again!
Great experience! I needed to freshen up my color and I love how it turned out!
Thank you so much for sharing, Allison. We look forward to seeing you again!
It’s always a pleasure to visit Hailey and leave with my hair feeling fresh and healthy! She’s great at figuring out new styles with you, starting off conservative, and making tweaks along the way!
Thank you for sharing. We're so glad you had a great visit with Hailey. We look forward to seeing you again.
Nikki did an amazing job on my hair and gave me great advice for my wavy hair!
Thank you so much for sharing your experience!
I had my first Curly Specialty Haircut with Nikki, and the entire experience exceeded my expectations. From the moment we started our consultation, Nikki understood exactly what I was looking for. I wanted to retain as much length as possible while cleaning up my split ends, adding more lift to my curls, and incorporating some soft face framing. She immediately had a vision and went to work. It was genuinely beautiful to watch her artfully shape my curls—carefully snipping here, refining there—and throughout the appointment our conversation flowed naturally. We discovered several shared interests, which made the experience even more enjoyable. Nikki’s apprentice (I wish I could remember her name!) did the shampoo and conditioning service, and it was incredible. The shampoo is always my favorite part of any salon visit, but this one was next level. The scalp massage was relaxing, the pressure was perfect, and I walked away feeling like stress I didn’t even realize I was carrying had melted away. During styling, Nikki introduced me to a curl-defining brush and took the time to show me how to use it correctly. I already owned one but had been using it wrong. She explained everything clearly and made sure I understood the technique. The true test of a great curly haircut is what happens after you leave the salon. The next day, I was able to style my hair exactly the way Nikki had shown me, and my curls looked fantastic. To me, that’s the sign of an exceptional stylist—not only a beautiful haircut, but one that’s easy to recreate at home. If you have curly hair and are looking for someone who truly understands curls, listens to what you want, and delivers beautiful, wearable results, I highly recommend Nikki at The Loft Salon
Wow!! Thank you so much for taking the time to leave such a thoughtful review. We are so glad you enjoyed the entire experience and that your curls were just as beautiful when you styled them at home! It was a pleasure getting to know you and we can't wait to see you in the salon again.
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
