Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
The Loft Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%25+3.5Replies to reviews 7%68+4.8Craft & service penalty79−2.1Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

The Loft Salon

Maple Valley, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 88 beauty salons · 4.8★ from 117 Google reviews

📞 Call (360) 886-9955Request a call backWebsite ↗

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Loft Salon is better than 83% of beauty salons.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Loft Salon is better than 77% of beauty salons.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Loft Salon is better than 79% of beauty salons.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Loft Salon is better than 25% of beauty salons.D
25
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Loft Salon is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Loft Salon is better than 68% of beauty salons.B
68

Reviews for your job

Customers hired The Loft Salon for 8 kinds of job.

The Loft Salon for hair highlighting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$125–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair highlighting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 30

All 12 Google reviews tagged “Hair highlighting”

M13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Kasey was great. I had a hair color problem and she made my hair look great! I recommend this salon.

Paid $180–200Hair highlightingHair coloring
Allison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience! I needed to freshen up my color and I love how it turned out!

Paid $200+Hair highlighting
SLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've been going to The Loft for quite awhile. Nikki and Hailey have done a great job with my job and I love going there

Paid $200+BlowoutsHaircutHairstyling
Bridget14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My hair looks terrific! Savannah did a great job. Terrific suggestions and it turned out well.

Paid $200+HaircutHair highlighting
Kathy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I always feel at home at the Loft. Loved my hair and color this visit. Nikki is awesome!! She runs a top notch Salon.

Paid $200+Curly hairHair highlighting
Taunie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Hailey is amazing! I've struggled to find a stylist that is consistent in the work they do and that listens to how I like my hair. She understood right away and provides perfect results every time!

Paid $180–200HaircutHair highlighting
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kasey is awesome! Added some darker lowlights. Hubby, friends and coworkers were raving!

HaircutHair highlighting
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Savannah was amazing and fun to work with. She listened to what I wanted, and had great attention to detail throughout the process.

Paid $200+HaircutHair highlighting
annette10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I came in for a highlight touchup. Nicole and I discussed what I was looking for and she understood that I wanted more definition with the blond highlights. The outcome is so much better PLUS we now have a plan going forward with any color selection. Yay!!

Hair highlighting
Ashley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fantastic service as always!! Nikki is Professional, knowledgeable and always does a wonderful job. Highly recommended her and her staff!

Hair extensionsHair highlighting
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $120–140Hair highlighting
Amya year ago★★★★★

Rating only, no written review.

Paid $180–200HaircutHairstylingHair highlighting

Price

$115+41% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut44$30–$79
Hair coloring17$123–$246
Hair highlighting12$125–$246
Hairstyling8$30–$76
Curly hair6$58–$124
Blowouts4$41–$86
Gloss or Glaze2—
Kids' cuts2$23–$38

Compare with

Katherine's Beauty Bar logoKatherine's Beauty BarExperts Score 98Maple Valley · 5.00★Stan Parente Salon logoStan Parente SalonExperts Score 86Maple Valley · 4.89★Supercuts logoSupercutsExperts Score 82Maple Valley · 4.77★