Experts Reviews · Company report
The Loft Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%25+3.5Replies to reviews 7%68+4.8Craft & service penalty79−2.1Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

The Loft Salon

Maple Valley, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 88 beauty salons · 4.8★ from 117 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Loft Salon is better than 83% of beauty salons.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Loft Salon is better than 77% of beauty salons.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Loft Salon is better than 79% of beauty salons.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Loft Salon is better than 25% of beauty salons.D
25
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Loft Salon is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Loft Salon is better than 68% of beauty salons.B
68

Reviews for your job

Customers hired The Loft Salon for 8 kinds of job.

The Loft Salon for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 67

All 44 Google reviews tagged “Haircut” · showing 40

Lowana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★

I would have given a 5 star except that for the price I paid for a haircut and color, Nickie did a wonderful job. It's just that I think that the price for a haircut is a bit too high. I know she's a top stylist, but still expensive.

Paid $200+HaircutHair coloring
deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

wonderful shop pleasant staff excellence hair care

Paid $60–80Haircut
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I saw Hailey for the first time. I was a little nervous because it has been hard to find someone who can cut good. Hailey listened and gave advice due to me working on growing out my hair. She did a great cut and I'm going back in a couple of days for a foil. Hailey is very sweet.

Paid $80–100Haircut
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great color and cut with Savannah today. I'm new to the area, so I needed a new stylist. It's always scary, going to a new stylist. Anyway, I went in for a root touch up and a fresh cut. She matched my current color perfectly. I was nervous about the cut, because so many cuts look "mom-ish" on me, and although I…

Paid $200+HaircutHair coloring
Chelsea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

It’s always a pleasure to visit Hailey and leave with my hair feeling fresh and healthy! She’s great at figuring out new styles with you, starting off conservative, and making tweaks along the way!

Paid $80–100Haircut
NatLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nikki did an amazing job on my hair and gave me great advice for my wavy hair!

Paid $160–180HaircutCurly hair
Joie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a wonderful experience with Savannah. She really listened to what I wanted and took the time to understand the color I was looking for. The end result is what I envisioned, and I couldn’t be happier with how my hair turned out. Highly recommend!

Paid $200+HaircutHair coloring
SLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've been going to The Loft for quite awhile. Nikki and Hailey have done a great job with my job and I love going there

Paid $200+BlowoutsHaircutHairstyling
JoyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kasey is fantastic! Yesterday she gave my fine thin hair a great cut - short of course, it’s my preference! A couple minutes to style this morning and it looks great. Thank you, Kasey!

Paid $80–100Haircut
Sharon16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very nice haircut from Savannah.

Paid $60–80Haircut
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Claire has been my hairstylist for years and the quality of her work is beyond amazing!

Haircut
Bridget14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My hair looks terrific! Savannah did a great job. Terrific suggestions and it turned out well.

Paid $200+HaircutHair highlighting
Taunie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Hailey is amazing! I've struggled to find a stylist that is consistent in the work they do and that listens to how I like my hair. She understood right away and provides perfect results every time!

Paid $180–200HaircutHair highlighting
Jay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Excellent experience always.

Paid $60–80Haircut
Maggie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Literally gave me the most adorable haircut! definitely coming back 🤩

Haircut
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kasey is awesome! Added some darker lowlights. Hubby, friends and coworkers were raving!

HaircutHair highlighting
MariaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have very fine naturally curly hair (3a to 3b curl pattern) and finding a stylist who knows how to cut my hair has been a lifelong struggle. Nikki is amazing! She knows what she is doing and she is very enjoyable to visit with. I highly recommend The Loft Salon in Maple Valley.

Paid $80–100HaircutCurly hair
Renee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Savannah was great.

Paid $60–80Haircut
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Savannah was amazing and fun to work with. She listened to what I wanted, and had great attention to detail throughout the process.

Paid $200+HaircutHair highlighting
Kristi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Kasey's knowledge and experience was evident immediately. Then, she listened carefully and determined what my essentials were. And she delivered!! Plus, she is delightful 😊. I had a great time.

Paid $80–100Haircut
Dawn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wonderful experience at The Loft!! Savanah did a wonderful job with my cut & color!! Can’t recommend her enough!!! Love the online option to book - and the fact they have a receptionist in the event there are questions!

Paid $200+Haircut
solange4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

After numerous failed attempts at finding a good hair stylist my husband actually found this place and scheduled me an appointment for a much needed haircut. Claire did an amazing job! I have A LOT of hair and for the first time in a long time it was cut and blended right. I loved my new look! It’s now been 5 years…

BlowoutsHaircutHairstyling
Caren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent cut and color! I have never been as happy and satisfied with the services I recieved from Nicole! She totally understood what I wanted and was 100% on target! Finally found a stylist worth every penny - Highly recommend!

Paid $180–200HaircutHair coloring
Justin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Just moved to MV recently and been looking for local salon and had a great experience at The Loft! Super friendly reception and the cut I got from Nicole was perfect! Definitely gonna be my regular spot

Paid $80–100Haircut
Wendee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The space feels warm and cozy-love the colors!

Paid $80–100Haircut
Gina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been going to the Loft Salon for about 4 years. I have crazy thick, wavy hair that's difficult to cut. Every haircut I've had at the Loft, no matter who cuts it, has always been top notch. They work with my curl pattern to make it look great.The hairstylists are all incredibly talented and super friendly! I wouldn't think of ever going anywhere else.

Paid $100–120HaircutCurly hair
LisaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kasey did a cut and color for me. It turned out fantastic! But even better still is how fun and personable she is.

Paid $180–200HaircutHair coloring
Tonia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I chose this salon because I had a friend go here and loved her cut and color.I scheduled a cut only and a color consultation.I have naturally curly hair and explained to the stylist, my stylist who retired always cut my hair dry. She didn’t listen and seemed confident, cut it wet. She cut 1 1/2 inches off. It was…

Paid $60–80Haircut
Rachel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hailey is amazing! She did an awesome job of taking my hair from long to short and giving it a beautiful color. So I made an appointment for my 12-year-old son to get his haircut. He’s been growing it out for a while now and finally agreed to get it trimmed up and styled. He hates getting his haircut! But he loved…

Paid $100–120Kids' cutsHaircutGloss or Glaze
Rebecca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From start to finish, this was a great experience. Online booking was easy. When the stylist I originally booked had something come up, I was contacted and rescheduled without any issue. I was greeted warmly at the moment I entered the salon by the receptionist Amelia. The stylist, Kasey, was fantastic! She was…

HaircutHair coloring
Kaitlyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful experience. My stylist, Kasey, was professional and attentive, and worked with me to achieve my hair goals. Very clean, very welcoming.

Customer photo from Kaitlyn's review
Paid $200+HaircutHairstylingBlowdry
AlysiaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kasey always does a great job with my super thick hair that has a mind of its own!

Paid $80–100Haircut
Cassandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Curly-wavy cut from Nikki was a great experience. She listened to my issues, validated my efforts and results, and gave helpful tips.

Haircut
Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been searching for a salon with a great atmosphere and attentive, caring stylists—The Loft exceeded my expectations! After eight years without a professional haircut, Claire made me feel completely at ease. She listened carefully and helped me choose the perfect cut and style. I couldn’t be happier with the…

Paid $60–80Haircut
Cindi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nicole does a great job and the salon is really nice.

Paid $60–80HaircutService not listed
LindaLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hailey is amazing! I would highly recommend. This salon gets an A+ from me.

Paid $40–60HairstylingHaircut
Bob10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Kasey helped me transition from a ponytail to a layered cut. It’s easier to deal with, and regular visits keep it looking great.

Haircut
Stolen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Second haircut and they did great, costed 65$ cut included removing 3 inches of hair, added layers and trimmed curtain bangs

Customer photo from Stolen's review
Paid $60–80HairstylingBlowoutsHaircut
Rosie15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nikki is so awesome! She did such an incredible job with my hair. I am super happy with how my hair looks. She is so kind and easy going. It was such a peaceful and fun experience getting my hair cut with her. I definitely recommend her and this place!!!

Bang trimHaircut+ Punctuality+ Cleanliness+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

Very disappointing haircut. The website advertised a 1-1.5 hour Devacut where each curt is cut individually. I finally splurged and spent the $75 and the whole experience lasted 15 minutes and was each curl was definitely not cut like they advertised. I asked for shape and layers and it ended up just shorter and…

Haircut− Quality− Value

Show more haircut reviews (4 more) →

Price

$115+41% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut44$30–$79
Hair coloring17$123–$246
Hair highlighting12$125–$246
Hairstyling8$30–$76
Curly hair6$58–$124
Blowouts4$41–$86
Gloss or Glaze2—
Kids' cuts2$23–$38

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