House cleaning service · Los Angeles, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%89+12.6Replies to reviews 7%94+6.6Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★134 Google reviews · 22 photos
96%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$705typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
The Maids in West Los Angeles holds a 4.9 rating from 134 reviews, with the owner responding to 90% of feedback. Customers frequently praise the cleaning teams for their punctuality, thorough attention to detail, and professional communication during residential and post-construction services. However, low-star reviews highlight concerns regarding high hourly pricing and instances of billing discrepancies or unauthorized charges that conflict with the promised service terms.
Google rating: 4.9 out of 5 from 134 reviews (96% five-star).
Reviews on this page: 134 Google reviews (117 with written comments, 3 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 19, 2026.
Service: House Cleaning Service serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
This companyHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Maids in West Los Angeles: 91/100 on this factor. Category median: 92.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Maids in West Los Angeles: 87/100 on this factor. Category median: 90.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Maids in West Los Angeles: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Maids in West Los Angeles: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Maids in West Los Angeles: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Maids in West Los Angeles: 94/100 on this factor. Category median: 86.A
94
Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
4.9of 5
5 stars12996%
4 stars21%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
96%praise
Praise16696%
Complaints74%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price526%
Reasonable1263%
Overpriced15%
Not sure15%
$705+186% vs typical house cleaning services
Middle half of what 11 customers paid ($445–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5934%
Staff & attitude3822%
Speed & response3118%
Would recommend2615%
Honesty & trust95%
Communication53%
Price & value53%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve used The Maids 6 times now and they always do an amazing job.”
“They are fast, friendly, scheduling is easy, and they leave the place spotless.”
“…ed to ask about this charge, the lady on the phone was combative and rude and refused to honor what the ladies originally told me, saying the high cha…”
“Brandy and the Pink Team did incredible and efficient work making my place look perfect.”
“Mandy and the grey team came through and cleaned my house, they did a wonderful job and they were super nice and accommodating, highly recommend!”
“Great job, got a very thorough and deep cleaning from the pink team led by brandy, would definitely trust them again”
“These people committed FRAUD BY CHARGING OUR CREDIT CARD WITHOUT PROVIDING THE SERVICE THEY PROMISED.”
“Extremely professional staff wonderful communication.”
JasonLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brandy and the Pink team did a fantastic job. Looking forward to having the team back in a couple weeks,!
Colin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brandy and the Pink Team did incredible and efficient work making my place look perfect. Amazing service all around!
Paid $500+Reasonable priceStandard cleaning
bud2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Honestly superb. Daniel and Brandy and the rest of the Pink Team crew were a total pleasure and very diligent, reaching onto every shelf and down to every crevice and corner so nary a crumb of dirt or particle of dust could survive. I’m very appreciative - they’ve restored all the beauty my old but charming home has within.
Lars2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Great job and quick! Everything looks amazing, a few dust bunnies left upstairs on my bed I assume from cleaning the ceiling fan, but other than that great!
Paid $400–450Reasonable priceStandard cleaning
Caroline3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Brandy & the pink team were spectacular. Booked a deep clean with them and they were fast, efficient and thorough. No detail was overlooked and my house has never been cleaner. Thank you brandy & team!
Paid $500+Reasonable priceDeep clean
A1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
As a general contractor, I’ve worked with a lot of cleaning crews after construction projects, and Brandy and her team at The Maids did an excellent job. They were fast, professional, and extremely thorough with the cleaning. My clients were very happy with how spotless the house looked when they finished. They paid…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Elizabeth WoodsideLocal Guide · 24 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I’ve used The Maids 6 times now and they always do an amazing job. They are fast, friendly, scheduling is easy, and they leave the place spotless. Brandy and the pink team did an excellent job today and I’m definitely going to be booking them again in the future!
Price assessment: Great price
Services: Moving-related cleaning, General housekeeping
Jason McclureLocal Guide · 23 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Honestly superb. Daniel and Brandy and the rest of the Pink Team crew were a total pleasure and very diligent, reaching onto every shelf and down to every crevice and corner so nary a crumb of dirt or particle of dust could survive. I’m very appreciative - they’ve restored all the beauty my old but charming home has within.
Price assessment: Reasonable price
Price: $400–450
Services: Moving-related cleaning
MICHIBUUU6 reviewsiTotal number of Google reviews MICHIBUUU has written across all businesses on Google Maps, not just this one.
WOW! when the team showed up I was speechless and didn’t know what or where to tell “THE MAIDS” to start cleaning … I felt a bit embarrassed because the apartment was a mess, but right away they all greeted me with a smile and QUEEN BRANDY took the lead and all the ladies did amazing .. The Pink team came through … The hurricane of a mess in the apartment was cleaned and refreshed like a luxury hotel suite. It was spotless, smelled amazing , the cleaning was very detailed and we were super happy…. JOB WELL DONE!!! PINK TEAM … THANK YOU VERY MUCH
Tara W4 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
A BIG thank you to Brandy and the pink team. Great attention to detail and a fun energetic spirit when in the home! Looking forward to having them again to make my house sparkle!
Services: Standard cleaning
SoSoHot234 reviewsiTotal number of Google reviews SoSoHot23 has written across all businesses on Google Maps, not just this one.
The Maids is an expensive, low quality cleaning service, and I will never use them again. First off, they are way over priced, even for Los Angeles. They charge over $250/hour for a team of 4 cleaners, which is more per-person than most teachers and many other professional workers make! Plus, their pricing is deceptive. When I initially told them the layout and square footage of my home, they underestimated the cleaning time and gave me a lower priced quote to entice me to book a cleaning with them. Then, when they got to my house (late), they jacked up the estimated cleaning time and almost doubled the total cost to well over $500 for just a 2-hour cleaning. And the 4-person cleaning team was inefficient and ineffective. They barely vacuumed the carpet and left residue on the kitchen and bathroom counter tops and floors. To be honest, all they really did was move all our stuff out of place, didn't put anything back where they found it, and left our rooms disorganized. We had to rearrange everything after they left. A total waste of money. Grade: F
Price assessment: Overpriced
Price: $500+
Services: Standard cleaning
Lars Gummer2 reviewsiTotal number of Google reviews Lars has written across all businesses on Google Maps, not just this one.
Great job and quick! Everything looks amazing, a few dust bunnies left upstairs on my bed I assume from cleaning the ceiling fan, but other than that great!
Price assessment: Reasonable price
Price: $400–450
Services: Standard cleaning
Response from the owner · 4 days ago
Thank you, Lars, for your kind words! We're thrilled to hear that you were pleased with our team's work and that everything looks amazing. We appreciate your feedback about the dust bunnies and will make sure to pay extra attention to those areas during our next visit. Our goal is to provide you with a spotless home, and we look forward to seeing you again soon!
Cindy Benson6 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
