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The McKay Law Firm, LLC

Estate planning attorney · Ballwin, MO · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%95+24.8Value 15%90+13.7Craft & service penalty99−0.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 65 child custody lawyersPosition by Experts Score among all companies we track in this category. · better than 75%
4.9 ★★★★★ 113 Google reviews · 6 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
Oct 2026latest review

The McKay Law Firm, LLC at a glance

Google reviewers rate The McKay Law Firm, LLC 4.9 out of 5 based on 113 reviews, noting that the owner replied to 88% of them. Clients frequently describe the estate planning, trust, and will processes as straightforward, efficient, and stress-free, highlighting the attorney's patience, clear explanations of complex legal terminology, and thorough preparation of documents. Communication is noted as responsive and professional, with no specific recurring criticisms identified in the provided excerpts.

  • Google rating: 4.9 out of 5 from 113 reviews (98% five-star).
  • Reviews on this page: 113 Google reviews (108 with written comments).
  • Owner responses: the business replied to 88% of reviews.
  • Most recent review: October 6, 2026.
  • Service: Child Custody Lawyer serving Ballwin, Missouri.

Data from Google, last updated October 28, 2026.

Score profile vs other child custody lawyers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

Satisfaction95Reliability95Craft & service99Value90Momentum100Replies to reviews–Satisfaction: 95 (median 89)Reliability: 95 (median 84)Craft & service: 99 (median 98)Value: 90 (median 91)Momentum: 100 (median 100)
The McKay Law Firm, LLCChild Custody Lawyers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The McKay Law Firm, LLC: 95/100 on this factor. Category median: 89.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The McKay Law Firm, LLC: 95/100 on this factor. Category median: 84.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The McKay Law Firm, LLC: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The McKay Law Firm, LLC: 90/100 on this factor. Category median: 91.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The McKay Law Firm, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
–

Bar = this company · dark tick = category median.

Star ratings

113 Google reviews we collected

  • 5 stars11198%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 108 written reviews

  • Praise31599%
  • Complaints31%

Topic share

How often each topic comes up in the written reviews

  • Would recommend7223%
  • Staff & attitude7122%
  • Communication5216%
  • Quality & results4414%
  • Honesty & trust4213%
  • Speed & response3411%
  • Price & value31%

What customers talk about

We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I would highly recommend The McKay Law Firm to anyone looking for knowledgeable guidance, excellent customer service, and a positive estate planning experience.”
  • “Kyle McKay was extremely helpful and took the time to explain each step of the process in a way that was easy to understand.”
  • “Kyle explained everything very patiently as we didn't know much about Wills and Trust and we had plenty of questions.”
  • “The forms provided prior to my appointment were very thorough and helped make the in-person process organized and efficient.”
  • “My wife and I came to Kyle McKay for our Trust and Wills.”
  • “Communication was always very easy and fast, which is another big pro.”
  • “And the cost was reasonable for the job requirements.”

People customers mention

  • Kyle 34 reviews
  • Trust 10 reviews
  • Planning 8 reviews
  • Estate 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

MattLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My wife and I came to Kyle McKay for our Trust and Wills. It was a simple process. Kyle explained everything very patiently as we didn't know much about Wills and Trust and we had plenty of questions. The process was quick and easy. I'd definetely would recommend Kyle McKay.

TiffanyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was very happy with my experience working with The McKay Law Firm for my estate planning. Kyle McKay was extremely helpful and took the time to explain each step of the process in a way that was easy to understand. The forms provided prior to my appointment were very thorough and helped make the in-person process…

Justin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kyle McKay was great to work with while setting up our trust. He was very knowledgeable, friendly, and took the time to explain everything in a way that was easy to understand. We felt confident that we understood what we were doing and why. I would definitely recommend Kyle to anyone looking for help with estate planning.

ShannonLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a great experience working with The McKay Law Firm on our personal estate planning. He did a fantastic job of walking us through the process and ensuring we understood all of the decisions that went into our planning.

LynnLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a great experience working with Kyle on our trust. He was incredibly helpful and patient, taking the time to clearly explain all the terminology and walk us through the entire process. What could have felt overwhelming was made simple and smooth from start to finish. We truly appreciated their guidance and professionalism. Highly recommend!

JLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We recently worked with Kyle at McKay Law Firm to set up our family trust, and the experience was outstanding from start to finish. Kyle took the time to explain every step of the process in a way that was easy to understand, making what could have been a complicated process feel simple and stress-free. I highly…

Photos

Customer reviews

4.9 ★★★★★ 113 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Gene BaxLocal Guide · 5 reviewsTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very knowledgeable and explained it thoroughly

Response from the owner · 3 weeks ago

Thank you! It was my pleasure helping you. Thank you for placing your Trust in me. Kyle

Matt FaustLocal Guide · 120 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My wife and I came to Kyle McKay for our Trust and Wills. It was a simple process. Kyle explained everything very patiently as we didn't know much about Wills and Trust and we had plenty of questions. The process was quick and easy. I'd definetely would recommend Kyle McKay.

Response from the owner · a month ago

Thank you so much for your kind words. I appreciate you placing your trust in me with your estate planning. It was my pleasure working with you. Thank you, Kyle

Tiffany BakerLocal Guide · 12 reviewsTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was very happy with my experience working with The McKay Law Firm for my estate planning. Kyle McKay was extremely helpful and took the time to explain each step of the process in a way that was easy to understand. The forms provided prior to my appointment were very thorough and helped make the in-person process organized and efficient. I truly felt that my questions and concerns were heard and addressed throughout the entire process. Everything was handled professionally, and the experience was smooth from beginning to end. I would highly recommend The McKay Law Firm to anyone looking for knowledgeable guidance, excellent customer service, and a positive estate planning experience.

Response from the owner · a month ago

Tiffany, Thank you so much! I truly appreciate you sharing your experience and placing your trust in me. Kyle

Justin Dauster11 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kyle McKay was great to work with while setting up our trust. He was very knowledgeable, friendly, and took the time to explain everything in a way that was easy to understand. We felt confident that we understood what we were doing and why. I would definitely recommend Kyle to anyone looking for help with estate planning.

Response from the owner · 2 months ago

Thank you so much for your kind words and for placing your trust in me and my firm. It was a pleasure helping you with your estate plan. Thank you, Kyle

Shannon BageLocal Guide · 1 reviewTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience working with The McKay Law Firm on our personal estate planning. He did a fantastic job of walking us through the process and ensuring we understood all of the decisions that went into our planning.

Response from the owner · 3 months ago

Thank you for placing your trust in me. It was my pleasure helping you and your family with your estate planning needs. Thank you, Kyle

Lynn KuhlmannLocal Guide · 91 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience working with Kyle on our trust. He was incredibly helpful and patient, taking the time to clearly explain all the terminology and walk us through the entire process. What could have felt overwhelming was made simple and smooth from start to finish. We truly appreciated their guidance and professionalism. Highly recommend!

Response from the owner · 4 months ago

Thank you so much for your kind words and for placing your trust with me. It has been a pleasure helping you and your family. Thank you, Kyle

J MeitzLocal Guide · 18 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently worked with Kyle at McKay Law Firm to set up our family trust, and the experience was outstanding from start to finish. Kyle took the time to explain every step of the process in a way that was easy to understand, making what could have been a complicated process feel simple and stress-free. I highly recommend Kyle at McKay Law Firm to anyone looking for trustworthy, knowledgeable, and personalized estate planning services.

Response from the owner · 4 months ago

Thank you so much for trusting me with your estate planning needs. It was my pleasure helping your family. Kyle

Kara EllisLocal Guide · 14 reviewsTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot speak highly enough of Attorney Kyle McKay and the exceptional support he provided my grandmother and me during her estate planning process. He took the time to truly understand our family’s unique situation and guided us through every detail with patience and clarity. Estate planning can be an emotional and overwhelming process, especially when helping an elderly loved one, but Kyle made it seamless. He explained complex legal concepts in a way that was easy to understand, answered all of our questions thoroughly, and ensured that my grandmother felt confident and in control every step of the way. His attention to detail gave us peace of mind that everything was handled correctly and with care. Kyle treated my grandmother not just as a client, but as a person, respecting her wishes, listening to her concerns. His responsiveness and follow-through were impeccable, and we never felt rushed or overlooked. His pricing is also very reasonable. I wholeheartedly recommend him to anyone seeking a knowledgeable, trustworthy, and compassionate attorney for estate planning. Kyle is not just an excellent lawyer, he’s someone you can truly count on.

Response from the owner · 4 months ago

Thank you so much for your kind words and for placing your trust in me. It was my pleasure helping your Grandmother. Kyle

Kalina MLocal Guide · 50 reviewsTotal number of Google reviews Kalina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kyle was very thorough and a great attorney to work with. We had to prepare some power of attorney documents and a house deed, all of which are very detailed! I would work with him again if a need arises. Communication was always very easy and fast, which is another big pro.

Response from the owner · 5 months ago

Kalina, Thank you for trusting me with your legal needs. It was a pleasure helping you and your family. Thank you, Kyle

Shirin Hatami2 reviewsTotal number of Google reviews Shirin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kyle McKay was friendly, professional, and very patient. We had no background in living wills or estate planning, but he explained everything clearly and made the process smooth and stress-free. He was also very responsive and took the time to answer all our questions. We highly recommend him.

Response from the owner · 5 months ago

Thank you for your kind words and for placing your trust in me with your legal needs. Thank you, Kyle

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