Analyzing 5,403,8675.4M ReviewsFor 14,52514.5K Experts

The Mechanic OC logo
The Mechanic OC
Mission Viejo, CA · 4.9★ (191)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%45+19.7Reliability 19%62+11.6Value 13%2+0.3Momentum 10%16+1.6Track record 9%82+7.2Accountability 6%75+4.7Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45
RankPosition by Experts Score among all companies we track in this category.#18
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).—
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.2.1%

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The Mechanic OC for auto maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6

All 5 Google reviews tagged “Auto maintenance”

Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I'm really glad I found this shop. Their communication is really excellent in explaining everything. My old mechanics were at Mission Viejo Motors. Since they closed a few years ago I've tried several others. The Mechanic OC is the first one who really makes me feel like a valued customer.

Air & cabin filter replacementAuto battery replacementAuto maintenance
Astrid7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Wonderful people, fantastic service. Always took great care of my car and they even throw in a free wash with the visit!

Air & cabin filter replacementAuto maintenanceBrakes
AminLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional. They gave a next day appointment, inspected the car and gave a very reasonable estimate. Took before and after photos that were accessible via a link. Communicated promptly and had the car ready on time. Definitely won me over as a customer.

Auto maintenanceGeneral repairs & maintenanceOil change
AndyLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nester, the owner, was extremely conscious to try to save money on my behalf and identified areas to keep an eye on but did not need to be fixed on this visit, where other shops try to talk you into more work that you may need, Nestor is the opposite. He finished my brakes quickly and showed me the old parts and…

Air & cabin filter replacementAuto battery replacementAuto brake repair
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto A/C rechargeAuto maintenance

Why it scores 45How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%45+19.7Reliability 19%62+11.6Value 13%2+0.3Momentum 10%16+1.6Track record 9%82+7.2Accountability 6%75+4.7Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction45
Reliability62
Craft & service—
Value2
Momentum16
Track record82
Accountability75

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