Analyzing 5,475,9105.5M ReviewsFor 14,80614.8K Experts

The Mechanic OC logo
The Mechanic OC
Mission Viejo, CA · 4.9★ (191)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%45+19.7Reliability 19%62+11.6Value 13%2+0.3Momentum 10%16+1.6Track record 9%82+7.2Accountability 6%75+4.7Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45
RankPosition by Experts Score among all companies we track in this category.#18
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).—
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.2.1%

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The Mechanic OC for oil change

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%

All 11 Google reviews tagged “Oil change”

Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I'm really glad I found this shop. Their communication is really excellent in explaining everything. My old mechanics were at Mission Viejo Motors. Since they closed a few years ago I've tried several others. The Mechanic OC is the first one who really makes me feel like a valued customer.

Air & cabin filter replacementAuto battery replacementAuto maintenance
Sarah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great experience starting with online communication thru Yelp and ending with me picking up my car! They did a great job of letting me know what work my car needed, what the price would be and was able to do it all in the same day! Super nice people to work with and will def be brining my Jag F Pace back for all future services!

Reasonable priceAir & cabin filter replacementVehicle InspectionOil change
Anita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

$166 for an oil change and tire rotation is completely ludicrous. They might be great mechanics, but they’re running a scam on oil changes.

OverpricedOil change
Sandy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Follow up review for December 2023 service: I absolutely love everyone that I've encountered at The Mechanic OC. Nestor and Diana are absolute angels. They truly care about the needs and concerns of their customers and have exceeded, by far, my expectations of what exceptional customer service is like. I have…

Oil change
Mz5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very satisfied with the service of the Professionals at The Mechanic OC. It’s comforting to know that we have you to trust our vehicles with. The inspection, quote and repairs were done in a timely manner! Thank you and we highly recommend you to others! We will see you again soon!

Air & cabin filter replacementBrakesGeneral repairs & maintenance
Diana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Mechanic OC delivers Great Dealership Service without the dealership prices!

Customer photo from Diana's review
Oil change
Fred1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and follow up. Will go back and have already recommended to friends and family. Keep this shop in business!

Air & cabin filter replacementAuto battery replacementAuto water leak repair
AminLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional. They gave a next day appointment, inspected the car and gave a very reasonable estimate. Took before and after photos that were accessible via a link. Communicated promptly and had the car ready on time. Definitely won me over as a customer.

Auto maintenanceGeneral repairs & maintenanceOil change
Tanya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing experience from beginning to end! Nester is the owner and I was greeted immediately and felt so welcomed as a new client. He tells you step by step what he plans to do and give you the price up front before they work on your car. He does complimentary inspection and told me what I will need to have…

Oil change
AndyLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nester, the owner, was extremely conscious to try to save money on my behalf and identified areas to keep an eye on but did not need to be fixed on this visit, where other shops try to talk you into more work that you may need, Nestor is the opposite. He finished my brakes quickly and showed me the old parts and…

Air & cabin filter replacementAuto battery replacementAuto brake repair
Donya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nestor is an amazing mechanic. He really focuses on the details and cares about what he does. The first time I used The Mechanic OC I needed an oil change. Now I go to him for all my car problems. He is so great at what he does I will continue using The Mechanic OC for all things related to my car. I highly…

Oil change

Why it scores 45How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%45+19.7Reliability 19%62+11.6Value 13%2+0.3Momentum 10%16+1.6Track record 9%82+7.2Accountability 6%75+4.7Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction45
Reliability62
Craft & service—
Value2
Momentum16
Track record82
Accountability75

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