Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
The Oaks Rehabilitation & Relaxation Massage Clinic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%89+12.6Replies to reviews 7%55+3.9Craft & service penalty75−2.5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

The Oaks Rehabilitation & Relaxation Massage Clinic

Rocky River, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #133Position by Experts Score among all companies we track in this category. of 158 massage therapists · 4.8★ from 213 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Oaks Rehabilitation & Relaxation Massage Clinic is better than 86% of massage therapists.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Oaks Rehabilitation & Relaxation Massage Clinic is better than 78% of massage therapists.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Oaks Rehabilitation & Relaxation Massage Clinic is better than 75% of massage therapists.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Oaks Rehabilitation & Relaxation Massage Clinic is better than 89% of massage therapists.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Oaks Rehabilitation & Relaxation Massage Clinic is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Oaks Rehabilitation & Relaxation Massage Clinic is better than 55% of massage therapists.C
55

Reviews for your job

Customers hired The Oaks Rehabilitation & Relaxation Massage Clinic for 1 kinds of job.

The Oaks Rehabilitation & Relaxation Massage Clinic for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$103–$149
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Skin treatments”

Tana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Kim is excellent. She knows exactly what to do and how to massage your muscles that need it the most. She also is excellent with lymphatic drainage and has helped me immensely. Experienced and knowledgeable.

Reasonable priceSkin treatmentsService not listed
TinaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

My experience there was wonderful great place friendly place.

Great priceSkin treatments
Amanda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cozy calm atmosphere. Annette has magical hands and the receptionist Alexa is so sweet & welcoming 10/10

Great priceSkin treatments
melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This was by far, the best deep tissue massage I have ever gotten. I recently broke my wrist and was experiencing back pain from the weight of the cast. I had a chair massage a few weeks ago with my cast on, but wanted the full experience once the cast came off. This massage was wonderful and worth every penny. So…

Reasonable priceSkin treatments
Louise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Kimberly is an amazing massotherapist and aesthetician. She runs a professional operation and is always thinking of new ways to make her clients feel appreciated. Services are priced very reasonably.

Reasonable priceSkin treatmentsService not listed
Ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Amazing! Annette so sweet and understanding staff very professional and very clean love getting my massages!! For relaxing and lymphatic massages

Great priceSkin treatments
CalebEdited 3 weeks ago★★★★★

Rating only, no written review.

Reasonable priceSkin treatmentsService not listed

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 79%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Skin treatments7$103–$149

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