The Oaks Rehabilitation & Relaxation Massage Clinic
Massage spa · Rocky River, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%89+12.6Replies to reviews 7%55+3.9Craft & service penalty75−2.5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#133 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★213 Google reviews · 23 photos
91%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The Oaks Rehabilitation & Relaxation Massage Clinic at a glance
Google reviewers rate The Oaks Rehabilitation & Relaxation Massage Clinic 4.8 out of 5 based on 213 reviews, with the owner responding to 70% of them. Clients frequently praise the effectiveness of deep tissue, Swedish, and lymphatic drainage services, noting that therapists provide thorough attention to specific pain areas in a calm, clean environment. However, several low-star comments highlight issues with rigid rescheduling policies, unprofessional phone interactions, and difficulty locating the clinic within its building.
Google rating: 4.8 out of 5 from 213 reviews (91% five-star).
Reviews on this page: 213 Google reviews (173 with written comments, 4 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 7, 2026.
Service: Massage Therapist serving Rocky River, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Oaks Rehabilitation & Relaxation Massage Clinic: 86/100 on this factor. Category median: 94.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Oaks Rehabilitation & Relaxation Massage Clinic: 78/100 on this factor. Category median: 94.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Oaks Rehabilitation & Relaxation Massage Clinic: 75/100 on this factor. Category median: 100.B
75
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Oaks Rehabilitation & Relaxation Massage Clinic: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Oaks Rehabilitation & Relaxation Massage Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Oaks Rehabilitation & Relaxation Massage Clinic: 55/100 on this factor. Category median: 73.C
55
Bar = this company · dark tick = category median.
Star ratings
213 Google reviews we collected
4.8of 5
5 stars19491%
4 stars63%
3 stars21%
2 stars21%
1 star94%
Praise vs complaints
Phrases our text analysis found in 173 written reviews
93%praise
Praise16493%
Complaints137%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price518%
Reasonable2279%
Overpriced00%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6235%
Would recommend4425%
Quality & results4324%
Speed & response106%
Price & value106%
Communication53%
Honesty & trust32%
What customers talk about
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My experience there was wonderful great place friendly place.”
“However the girl(s) answering the phone were not friendly or knowledgeable about the massage I was receiving when I asked questions.”
“The clinic uses coconut oil which was gentle on my skin and I recommend the hot stones.”
“The two stars are for my friend highly recommending a deep tissue massage from April (who was unfortunately unavailable on my birthday) and for the es…”
“She started more gently to warm up the tissues and then did an excellent job.”
“mberly, I had a 90min Deep Tissue massage scheduled at 10am and had a horrible experience with Annette I would rather discuss with you instead of post…”
“Booked a massage for my wife which was quick and easy online.”
“Annette even advised me to keep slowly rolling my shoulders and stretching my neck to help keep things from tightening up again.”
“They seem to stay busy hur I can always book an appointment in a reasonable amount of time.”
“Listened to my concerns about my shoulder, and it felt way better after 1 session.”
“As well as the great massage, she has such genuine and compassionate energy.”
People customers mention
Kimberly16 reviews
Kim9 reviews
Annette9 reviews
Spa6 reviews
Swedish4 reviews
Zack4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Oaks Rehabilitation & Relaxation Massage Clinic for 1 kind of job. Pick one to see what they paid and said.
Tana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Kim is excellent. She knows exactly what to do and how to massage your muscles that need it the most. She also is excellent with lymphatic drainage and has helped me immensely. Experienced and knowledgeable.
Reasonable priceSkin treatmentsService not listed
Michelle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Received a 60 minute massage. It was excellent. Had a shoulder issue and it was slightly sore. Came out feeling much better.
Reasonable priceService not listed
Bridget3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My Mom, siblings and I have been going to Oaks for about 15 years. The staff here are great and Kim is amazing! I always leave feeling so relaxed and refreshed. Their new location is super cute as well. I highly recommend Oaks to anyone!
Reasonable price
Rhonda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Annette was AMAZING…. I was so relaxed.. I normally get a 90min massage which wasn’t enough. This time I got 120min massage and it was AMAZING!!!!!!!!!!!!!!!!!!!!!!!
Not one part of my body was neglected… A massage so well needed at the hands of the best massager 😊
Reasonable price
DakotaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kim was the best! Hands down the best massage I've had. Very relaxing, great pressure, and I had a few areas that needed extra attention from work out recovery and I felt AMAZING after. I will be back!
Krystal9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I booked deep tissue for my dad who had shoulder and back pain from watching my baby. I’m glad I did it. The owner Kimberly did an amazing job. My dad felt so much better after and the next day. I already scheduled another session for my dad. 100% recommend.
Kim is excellent. She knows exactly what to do and how to massage your muscles that need it the most. She also is excellent with lymphatic drainage and has helped me immensely. Experienced and knowledgeable.
Price assessment: Reasonable price
Services: Skin treatments, Service not listed
Response from the owner · 2 months ago
Thank you so much, Tana! 💚 We truly appreciate your kind words and are so happy to hear that your experience with Kimberly has been so beneficial. It means so much to know that her therapeutic approach and lymphatic drainage treatments have helped you immensely. Thank you for trusting The Oaks with your care and for taking the time to share your experience! We look forward to seeing you again soon. ✨
Michelle Cox5 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Received a 60 minute massage. It was excellent. Had a shoulder issue and it was slightly sore. Came out feeling much better.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Thank you! We're delighted your shoulder felt better after your massage at The Oaks Rehabilitation & Relaxation Massage Clinic. Your wellness is our priority.
Bridget McLaughlin3 reviewsiTotal number of Google reviews Bridget has written across all businesses on Google Maps, not just this one.
My Mom, siblings and I have been going to Oaks for about 15 years. The staff here are great and Kim is amazing! I always leave feeling so relaxed and refreshed. Their new location is super cute as well. I highly recommend Oaks to anyone!
Price assessment: Reasonable price
Payment method: Debit card
Response from the owner · a year ago
Thank you so much for your kind words, Bridget! We’re thrilled to hear you and your family love coming to Oaks and that Kim always takes such great care of you. We appreciate your support!
Rhonda Smith5 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Annette was AMAZING…. I was so relaxed.. I normally get a 90min massage which wasn’t enough. This time I got 120min massage and it was AMAZING!!!!!!!!!!!!!!!!!!!!!!!
Not one part of my body was neglected… A massage so well needed at the hands of the best massager 😊
Price assessment: Reasonable price
Response from the owner · 2 years ago
Rhonda,
Thank you for your wonderful feedback! We’re delighted to hear that Annette provided you with such a relaxing experience. It’s always our goal to help our clients unwind and feel rejuvenated.
We look forward to welcoming you back soon for another exceptional session!
Dakota SmithLocal Guide · 15 reviewsiTotal number of Google reviews Dakota has written across all businesses on Google Maps, not just this one.
Kim was the best! Hands down the best massage I've had. Very relaxing, great pressure, and I had a few areas that needed extra attention from work out recovery and I felt AMAZING after. I will be back!
Response from the owner · a month ago
Thank you so much, Dakota! I’m so glad you enjoyed your massage and that we were able to give those workout-recovery areas some extra attention. It means a lot to hear that you left feeling AMAZING! We look forward to seeing you again soon! 😊
Krystal Lee9 reviewsiTotal number of Google reviews Krystal has written across all businesses on Google Maps, not just this one.
I booked deep tissue for my dad who had shoulder and back pain from watching my baby. I’m glad I did it. The owner Kimberly did an amazing job. My dad felt so much better after and the next day. I already scheduled another session for my dad. 100% recommend.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much, Krystal! 🩵 We’re so happy to hear that your dad was feeling so much better after his deep tissue massage with Kimberly! It means so much to know that the treatment helped with his shoulder and back pain. Thank you for trusting The Oaks with his care, for scheduling another session, and for your 100% recommendation! We truly appreciate your support. 🩵 We look forward to seeing your dad again soon!
Kris Keglovich4 reviewsiTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Kimberly is extremely good and very personable. Great space. Highly recommend.
Response from the owner · 2 months ago
Thank you so much, Kris! 🩵 We’re so happy to hear that you had such a wonderful experience with Kimberly and enjoyed our space! Your kind words mean so much to us. Thank you for recommending The Oaks and for taking the time to share your experience! 🩵 We look forward to seeing you again!
Nathan Lovette4 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Always great for deep tissue and sports massage. Annette is amazing!
Response from the owner · 2 months ago
Thank you so much, Nathan! 🩵 We’re so glad to hear that you always have a great experience with our deep tissue and sports massage! We’ll be sure to share your kind words with Annette — she’ll be so happy to know how much you enjoy your sessions with her. Thank you for your continued support of The Oaks! 🩵
Eileen Ptacek6 reviewsiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Annette is a great masseuse. I leave the spa feeling loos & limp. I highly recommend this place
Response from the owner · 2 months ago
Thank you so much, Eileen! 🩵 We’re so happy to hear that you had such a wonderful experience with Annette! It means so much to know that you leave feeling relaxed, loose, and refreshed. Thank you for recommending The Oaks and for taking the time to share your experience! 🩵 We look forward to seeing you again!
Kirst Family2 reviewsiTotal number of Google reviews Kirst has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review! 🩵 We’re so happy to hear that you had such a great experience and that she did such a wonderful job! We truly appreciate you choosing The Oaks and taking the time to share your experience. 🩵 We look forward to seeing you again!
