Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Reviewers note the spa's flat pricing structure, which excludes tipping and product upselling, alongside a quiet, clean environment. Staff frequently explain each step of the customized facial process, including dermaplaning and massage, and often follow up with clients after the appointment. While most praise the thoroughness and communication, lower-rated reviews cite instances of tardiness, perceived rudeness, and concerns that the treatment duration or intensity did not meet expectations for the price.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
272 Google reviews we collected
Phrases our text analysis found in 245 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 245 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She explained every step and was very knowledgeable.”
“I visited The Only Facial for the first time last weekend and had a great experience with Jess.”
“made me feel comfortable and explained things along the way.”
“Highly recommend trying this when you need a great, comprehensive facial.”
“I appreciate that her home recommendations are affordable as well!”
“My husband noticed my skin right away when I got home!”
“I could tell she genuinely cared and knew exactly how to help.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Only Facial Overland Park for 8 kinds of job. Pick one to see what they paid and said.
Had a facial with Alexandria, and it was perfect! I love the idea of one facial customized to you, one price, and no up sell or pushing of products. She explained every step and was very knowledgeable. The best part was the facial massage!! HEAVENLY!!
I went 3 wks ago to try out the new Facial and it was amazing. Clean, professional and affordable.
Had my first facial. Was awesome. Jess .made me feel comfortable and explained things along the way. Did a great job.
Alexandria is gentle, thorough, and caring. She gives a great facial massage too. Love my facials with her!
Just had a facial. Will be back! Breanna was very friendly. The facility was very cute and clean. My face felt smooth and clean and clear and I’ll definitely be back. Was great that there was no upselling or tips. Treatment was nice and relaxing. Quiet environment. Already booked another appointment.
I had a wonderful facial done by Ceci! She is very nice, professional and knowledgeable. Looking forward to my next visit!
| Job | Reviews | Category typical |
|---|---|---|
| Basic facial | 96 | — |
| Facial massage | 71 | — |
| Dermaplaning | 67 | — |
| Deep cleansing facial | 49 | — |
| Microdermabrasion | 46 | — |
| Chemical peels | 33 | — |
| Anti-aging facial | 24 | — |
| Microcurrent facial | 23 | — |
4.9 ★★★★★ 272 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Had a facial with Alexandria, and it was perfect! I love the idea of one facial customized to you, one price, and no up sell or pushing of products. She explained every step and was very knowledgeable. The best part was the facial massage!! HEAVENLY!!
I went 3 wks ago to try out the new Facial and it was amazing. Clean, professional and affordable.
Had my first facial. Was awesome. Jess .made me feel comfortable and explained things along the way. Did a great job.
Mary, thank you for trusting us with your first facial! We’re so glad Jess made you feel comfortable and kept you informed along the way. We’ll share your kind words with her and hope to see you again soon!
Alexandria is gentle, thorough, and caring. She gives a great facial massage too. Love my facials with her!
Glenda, thank you for the kind words! 🤍 We love hearing that Alexandria’s gentle care and facial massage make your visits so special. We’ll be sure to share this with her and look forward to seeing you for your next facial!
Just had a facial. Will be back! Breanna was very friendly. The facility was very cute and clean. My face felt smooth and clean and clear and I’ll definitely be back. Was great that there was no upselling or tips. Treatment was nice and relaxing. Quiet environment. Already booked another appointment.
K T, thank you for the wonderful review! We’re so happy Breanna made your visit relaxing and left your skin feeling fresh and smooth. We love that you enjoyed our space and simple, all-inclusive experience. We can’t wait to welcome you back in four to six weeks!
Mia took care of me!! It was amazing!
Kristi, we’re so happy Mia took great care of you! Thank you for sharing, we can’t wait to see you for your next facial!
I had a wonderful facial done by Ceci! She is very nice, professional and knowledgeable. Looking forward to my next visit!
Paula, thank you for your lovely review! We’re so happy you enjoyed your facial with Ceci. We’ll be sure to share your kind words with her and look forward to seeing you again soon!
The Only Facial gave me the experience of a real facial. It was amazing! Thank you to Mary who explained everything she was doing and giving my face a glow I've never seen before. Next appointment is booked and see you soon!
Brenda, thank you for the wonderful review! We’re so happy Mary made your experience amazing and left your skin glowing! We can’t wait to welcome you back for your next facial. 💖
I visited The Only Facial for the first time last weekend and had a great experience with Jess. She took time to explain each step of the process, discuss the chemical/enzyme peel she chose to start with, and discussed what to expect over the next few days post-facial. I have also received a few follow-up texts from the business to check in with me and to detail what changes I might be experiencing after the facial. Fantastic experience all around!
Tracy, thank you for sharing your first visit with us! We’re so glad Jess helped you feel informed and comfortable throughout your facial, and that our follow-up texts were helpful afterward. We believe great care extends beyond your time in the treatment room! We look forward to welcoming you back. 💕
I can’t recommend Selah enough. She’s incredibly knowledgeable, attentive, and truly invested in her clients’ skin health. Every treatment feels customized, thoughtful, and done with care. My skin has never looked better, and I always leave feeling relaxed and confident. Selah is the kind of aesthetician you stay loyal to, she’s simply the best.
Lesli, thank you for such a thoughtful review! We love hearing that Selah’s care has helped your skin look its best and leaves you feeling relaxed and confident. We’re grateful for your trust and look forward to seeing you again! 💗
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
