Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
The Palms Day Spa holds a 4.9 rating from 41 Google reviews, with the owner responding to 29 percent of them. Customers frequently praise the clean, relaxing atmosphere, sound machines, and complimentary snacks, while highlighting specific services like deep tissue massages, facials, body scrubs, and waxing. Reviewers often note the staff's punctuality, communication skills, and ability to address specific physical pain or skin concerns effectively. A recurring criticism in low-star feedback involves the lack of a reception desk, unanswered phone calls, and the absence of exterior signage, which made locating the business difficult for some visitors.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
41 Google reviews we collected
Phrases our text analysis found in 39 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The owners are so nice as well, and I would recommend them to anyone in the Abilene area!”
“Josh was amazing and I recommend him for anyone experiencing neck and upper back pain.”
“Best service by Amber did great job she good with her hands went in with back pain she relieved some of my back tension .”
“Courtney made me feel comfortable immediately and we discussed a plan for my skin and what I wanted to achieve with a facial.”
“She was great at explaining and educating me about different products.”
“My husband surprised me with a spa day here and Courtney did an amazing facial, such a genuine, sweet person.”
“The Palms was better than all of those and at a fraction of the cost!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Palms Day Spa for 5 kinds of job. Pick one to see what they paid and said.
I had a great experience! Josh did an excellent job on the deep tissue massage. Their building/rooms were very clean and relaxing. I especially appreciated the sound machines around the building that also added extra relaxation!
Moved here for a couple months, needed somewhere to get monthly facials. Courtney made me feel comfortable immediately and we discussed a plan for my skin and what I wanted to achieve with a facial. She was great at explaining and educating me about different products. She uses Eminence products here, which I do…
Best service by Amber did great job she good with her hands went in with back pain she relieved some of my back tension .gave a 5 star she's great in her job .I'm definitely going back need more work on my back .Good attitude she welcomed you with a smile .Good atmosphere here recommended.👍👍👍🥰
I went here for months and only stopped because I had to move cities. I absolutely loved my appointments with Amber! The owners are so nice as well, and I would recommend them to anyone in the Abilene area!
I took my wife for a couples massage, body scrub, and facial as a package for our anniversary. We've done this at several places over the years and at some high end resorts. The Palms was better than all of those and at a fraction of the cost! We will definitely come back!
My husband surprised me with a spa day here and Courtney did an amazing facial, such a genuine, sweet person. I ended with a massage and body scrub with Tiffany. Also such a great person. They provided a drink and charcuterie snack plate. Highly recommend!
| Job | Reviews | Category typical |
|---|---|---|
| Massage therapy | 5 | — |
| Massage | 5 | — |
| Facial | 4 | — |
| Skin treatments | 3 | — |
| Spa packages | 3 | — |
4.9 ★★★★★ 41 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had a great experience! Josh did an excellent job on the deep tissue massage. Their building/rooms were very clean and relaxing. I especially appreciated the sound machines around the building that also added extra relaxation!
Moved here for a couple months, needed somewhere to get monthly facials. Courtney made me feel comfortable immediately and we discussed a plan for my skin and what I wanted to achieve with a facial. She was great at explaining and educating me about different products. She uses Eminence products here, which I do love. Facial was super relaxing! My skin feels refreshed and glowy. I can't wait for my next one. Thank you Courtney. 🥰🥰
Thank you so much, Destiny! I’m excited to take care of you while you’re here in Abilene! 🤍🤍
Amber was very welcoming and calm. The scrub was amazing.
Best service by Amber did great job she good with her hands went in with back pain she relieved some of my back tension .gave a 5 star she's great in her job .I'm definitely going back need more work on my back .Good attitude she welcomed you with a smile .Good atmosphere here recommended.👍👍👍🥰
Thank you for your great review, Jaime! We’re so glad you enjoyed your time at The Palms. Looking forward to your next appointment!
I went here for months and only stopped because I had to move cities. I absolutely loved my appointments with Amber! The owners are so nice as well, and I would recommend them to anyone in the Abilene area!
We miss you, Kassandra! 🤍🤍
I took my wife for a couples massage, body scrub, and facial as a package for our anniversary. We've done this at several places over the years and at some high end resorts. The Palms was better than all of those and at a fraction of the cost! We will definitely come back!
Thank you for your review, Sean! So glad you chose us to celebrate ☺️ Looking forward to your next spa day with us!
Had a 1 hour facial done. It was amazing. Highly recommend it!
So glad to hear that you enjoyed your facial with April! Hope to see you again soon 😊
My husband surprised me with a spa day here and Courtney did an amazing facial, such a genuine, sweet person. I ended with a massage and body scrub with Tiffany. Also such a great person. They provided a drink and charcuterie snack plate. Highly recommend!
So glad to hear you enjoyed your spa day!! We loved getting to work on you Sydney! 🤍
Absolutely fantastic massage.
Thank you, Gina! Hope to see you again soon 😊
Courtney was great! Very thorough and detail oriented while also making sure I was comfortable throughout the process.
Thank you, Brittany! 🤍
Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
