The Pergola at Lake Merritt logo

The Pergola at Lake Merritt

Tourist attraction · Oakland, CA · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%63+40Reliability 28%79+22.3Replies to reviews 8%3+0.2Momentum penalty82−1.8Experts Score= 61Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 18 gazebo installation servicesPosition by Experts Score among all companies we track in this category. · better than 12%
4.6 ★★★★★ 605 Google reviews · 24 photos
76%five-star reviews
4.53★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

The Pergola at Lake Merritt at a glance

Reviewers frequently praise the pergola's architecture, scenic lake views, and vibrant community atmosphere, particularly during free dance events, food vendor gatherings, and sunset visits. Visitors highlight the welcoming environment for walking, running, and socializing, noting the presence of local wildlife and friendly crowds. However, recurring criticisms in lower-rated reviews cite persistent issues with homelessness, unpleasant odors, and trash accumulation, while others express frustration over difficult parking and enforcement fees.

  • Google rating: 4.6 out of 5 from 605 reviews (76% five-star).
  • Reviews on this page: 605 Google reviews (273 with written comments, 57 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 14, 2026.
  • Service: Gazebo Installation Service serving Oakland, California.

Data from Google, last updated October 25, 2026.

Score profile vs other gazebo installation services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction63Reliability79Craft & service–Value–Momentum82Replies to reviews3Satisfaction: 63 (median 93)Reliability: 79 (median 95)Momentum: 82 (median 100)Replies to reviews: 3 (median 59)
The Pergola at Lake MerrittGazebo Installation Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Pergola at Lake Merritt: 63/100 on this factor. Category median: 93.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Pergola at Lake Merritt: 79/100 on this factor. Category median: 95.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Pergola at Lake Merritt: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Pergola at Lake Merritt: 3/100 on this factor. Category median: 59.F
3

Bar = this company · dark tick = category median.

Star ratings

605 Google reviews we collected

  • 5 stars45876%
  • 4 stars10417%
  • 3 stars274%
  • 2 stars71%
  • 1 star91%

Praise vs complaints

Phrases our text analysis found in 273 written reviews

  • Praise5094%
  • Complaints36%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4381%
  • Would recommend48%
  • Quality & results24%
  • Speed & response24%
  • Price & value24%

What customers talk about

We read 273 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Nice atmosphere and seeing pelicans was a surprise!”
  • “I climbed the thing and no one seemed to care so 10/10”
  • “…dirty and especially street people living under the bridge and with a horrible smell there was also a strike by people from Puerto Rico!…”
  • “I will try to make this quick but it probably won't happen.”
  • “Vendor fair going on today.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

BarbaraLocal Guide · 190 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Took pictures with my niece. Folks were jogging, taking strolls and at least one was living there. Beautiful and lovely close to golden hour on the lake.

DianaLocal Guide · 1,459 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

"Days Like This" going around 6 years strong for the local community. Free public park with their dance fundraising events. Bring cash to donate, help goes toward all of it and future park rink! Great vibes, great people, reminds me of "Dance Yourself Clean" LA events before (but those charged, Silverlake crowd,…

Customer photo from Diana's review
RalphLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was riding my bicycle around the lake and was surprised by all the action that was going on. I made videos of a couple of groups that were making music. It was all good!

Customer photo from Ralph's review
JooKBoxTvLocal Guide · 126 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Visit the lake June 10th weekend there were a lot of festivities going on food drinks and people having fun. Lake was a good time

MelindaLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★

Always smells like rotten algae or stale fish. Unhoused dude was yelling at himself and making a scene swinging at bike lane riders. The usual

RussellLocal Guide · 547 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Free Friday night dance party 6-9.30pm. all ages, great vibes and community feel. Super friendly and inclusive. Great spot to dance whilst the sun sets

Photos

Customer reviews

4.6 ★★★★★ 605 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Barbara BackyardLocal Guide · 190 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took pictures with my niece. Folks were jogging, taking strolls and at least one was living there. Beautiful and lovely close to golden hour on the lake.

Diana WeiLocal Guide · 1,459 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

"Days Like This" going around 6 years strong for the local community. Free public park with their dance fundraising events. Bring cash to donate, help goes toward all of it and future park rink! Great vibes, great people, reminds me of "Dance Yourself Clean" LA events before (but those charged, Silverlake crowd, etc). You got movers and shakers here, community wise and physical motion wise. Thanks to a friend for bringing us around and experiencing a piece of free Oakland life.

  • Visited on: Weekend
  • Reservation recommended: No
Ralph A Cendejas JrLocal Guide · 12 reviewsTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was riding my bicycle around the lake and was surprised by all the action that was going on. I made videos of a couple of groups that were making music. It was all good!

  • Visited on: Weekend
  • Wait time: No wait
Mekka NicoleLocal Guide · 116 reviewsTotal number of Google reviews Mekka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beautiful at night

JooKBoxTvLocal Guide · 126 reviewsTotal number of Google reviews JooKBoxTv has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Visit the lake June 10th weekend there were a lot of festivities going on food drinks and people having fun. Lake was a good time

Carbo Kuo (BYVoid)Local Guide · 11,682 reviewsTotal number of Google reviews Carbo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

景色不錯,如果沒有流浪漢和骯髒的地面就完美了。可惜。

Melinda VigilLocal Guide · 100 reviewsTotal number of Google reviews Melinda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always smells like rotten algae or stale fish. Unhoused dude was yelling at himself and making a scene swinging at bike lane riders. The usual

  • Visited on: Weekday
  • Wait time: No wait
  • Reservation recommended: No
Russell KnightLocal Guide · 547 reviewsTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Free Friday night dance party 6-9.30pm. all ages, great vibes and community feel. Super friendly and inclusive. Great spot to dance whilst the sun sets

  • Visited on: Weekend
  • Wait time: No wait
  • Reservation recommended: No
Laurel White6 reviewsTotal number of Google reviews Laurel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic

  • Visited on: Weekday
  • Wait time: No wait
Noelani ScottonLocal Guide · 100 reviewsTotal number of Google reviews Noelani has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friday night dance party was SO fun! Great community vibe. And if course great restaurants across the street.

  • Visited on: Weekday
  • Wait time: No wait

The Pergola at Lake Merritt on Google Maps →

Business details

  • Address: 599 El Embarcadero, Oakland, CA 94610
  • Service area: Oakland, CA