iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%90+23.5Value 15%86+13.1Craft & service penalty97−0.3Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 22 nanny servicesiPosition by Experts Score among all companies we track in this category. · better than 76%
4.9★★★★★60 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Pet Nanny and Dog Walker 4.9 out of 5 based on 60 reviews, with the owner responding to 95 percent of them. Clients frequently highlight punctuality, flexible scheduling, and detailed communication via photos and updates during dog walking and pet sitting visits for dogs and cats. The service is noted for accommodating high-needs or senior animals, while no recurring criticisms appear in the provided excerpts, which are exclusively five-star.
Google rating: 4.9 out of 5 from 60 reviews (98% five-star).
Reviews on this page: 60 Google reviews (55 with written comments, 2 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: September 23, 2026.
Service: Nanny Service serving Trenton, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other nanny services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
The Pet Nanny and Dog WalkerNanny Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Pet Nanny and Dog Walker: 93/100 on this factor. Category median: 85.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Pet Nanny and Dog Walker: 90/100 on this factor. Category median: 78.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Pet Nanny and Dog Walker: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Pet Nanny and Dog Walker: 86/100 on this factor. Category median: 89.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Pet Nanny and Dog Walker: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.9of 5
5 stars5998%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
100%praise
Praise87100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2428%
Would recommend2124%
Honesty & trust1922%
Quality & results89%
Speed & response89%
Communication56%
Price & value22%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tess and Valerie are always prompt, organized, and professional while still providing a great level of care.”
“…otty break and play time for your animal throughout the day, I would highly recommend the Pet Nanny!…”
“It gives us such peace of mind knowing Sadie is in such caring and reliable hands.”
“We have a young, high energy dog, and they do a great job with daily walks and basic training.”
“They immediately pounced in to care for my cats without any hesitation, immediately assessed the situation Tess’s experience allowed her to take contr…”
“They’re very reliable, accommodating, very good communication, very mindful of any “do’s and don’t’s”, completely respectful of your home, they go tha…”
“The price was extremely reasonable, and our sitter, Kaylee, could not have been more wonderful.”
People customers mention
Tess17 reviews
Rick4 reviews
Doris3 reviews
Linda3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Maggie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My dog Clio and I love the Pet Nanny team. Tess and Valerie are always prompt, organized, and professional while still providing a great level of care. Their services are also very customizable to what your pet needs and I feel like they really take the time to get to know and love Clio. I feel so reassured by the…
Reasonable price
Tricia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We absolutely love The Pet Nanny! Kaylee takes such wonderful care of our Bernedoodle, Sadie, and Sadie is always so excited for her walks with her! It gives us such peace of mind knowing Sadie is in such caring and reliable hands. Tess, the owner, is also fantastic to work with and makes everything so easy. We…
Mary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The PetNanny team is a blessing! They have helped us care for two mature dogs (ages 17 and 19), one with high needs. Their updates and follow up instill great confidence and the photos of our pets during their visits have become a treasure. The personal care they have provided to each member of our fur family is…
Christine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Tess and the team are THE BEST! Our pup loves his daily visits. Waits at the window for them and sadly watches them leave until next time! I would highly recommend!!
Kevin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Truly the best! Their service and professionalism is exceptional- they truly care for my dog, Bogey and treat him like their own. I am very thankful to be a client!
Jennifer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Highly recommended! Caroline loves my yellow lab. Takes tons of photos. Lots of pets. Easy to schedule and pay.
My dog Clio and I love the Pet Nanny team. Tess and Valerie are always prompt, organized, and professional while still providing a great level of care. Their services are also very customizable to what your pet needs and I feel like they really take the time to get to know and love Clio. I feel so reassured by the little report and pictures they send me each visit, and I can tell Clio absolutely loves her visits from them. It’s nice to know Clio’s safe at home but not cooped up while I’m at work. Plus, she gets showered with plenty of attention!! If you’re looking for dog walking, pet sitting, or even just a potty break and play time for your animal throughout the day, I would highly recommend the Pet Nanny!
Price assessment: Reasonable price
Tricia Becker3 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
We absolutely love The Pet Nanny! Kaylee takes such wonderful care of our Bernedoodle, Sadie, and Sadie is always so excited for her walks with her! It gives us such peace of mind knowing Sadie is in such caring and reliable hands. Tess, the owner, is also fantastic to work with and makes everything so easy. We couldn’t be happier with their services and highly recommend The Pet Nanny to anyone looking for trustworthy, loving care for their pets!
Mary Beth Casey3 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
The PetNanny team is a blessing! They have helped us care for two mature dogs (ages 17 and 19), one with high needs. Their updates and follow up instill great confidence and the photos of our pets during their visits have become a treasure. The personal care they have provided to each member of our fur family is matched by the respect they give to our home. I would highly recommend Tess and her team for day and overnight care.
Christine Cruz4 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Tess and the team are THE BEST! Our pup loves his daily visits. Waits at the window for them and sadly watches them leave until next time! I would highly recommend!!
Response from the owner · 2 months ago
Thank you so much. Kenzie loves spending time with your boy!
Kevin Freeman4 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Truly the best! Their service and professionalism is exceptional- they truly care for my dog, Bogey and treat him like their own. I am very thankful to be a client!
Response from the owner · 2 months ago
Thank you! The entire team loves Bogey!
Jennifer Hobbs3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
The Pet Nanny has been amazing with our pets. We have a young, high energy dog, and they do a great job with daily walks and basic training. We also rely on them for pet sitting when we travel, which includes taking care of our 4 cats. It is a relief to know they are so well cared for when we are gone.
Response from the owner · 2 months ago
Thank you so much! We are so happy to provide peace of mind!
Anette Vietorisz8 reviewsiTotal number of Google reviews Anette has written across all businesses on Google Maps, not just this one.
So happy to have found The Pet Nanny. It gives me so much peace of mind to know my pup is taken care of. They’re very reliable, accommodating, very good communication, very mindful of any “do’s and don’t’s”, completely respectful of your home, they go that extra mile while also giving you updates and photos. My pup loves them and I can tell he had a good day every time they’re here! I’m very happy with their services and plan to be a long-term customer.
Response from the owner · a year ago
Thank you so much Anette! We are so please that you are happy with our service!
Anita KinneyLocal Guide · 17 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
The Pet Nanny and Dog Walker really stepped in and helped me when I was being rushed to the hospital by ambulance minutes away from dying. I was frantically searching for someone to watch my cats, my 3 feline children. They immediately pounced in to care for my cats without any hesitation, immediately assessed the situation Tess’s experience allowed her to take control, prepared the cats’ environment, food and water for long term nurturing care by The Pet Nanny which gives me peace of mind not to worry and focus on my recovery. Thanks to Tess and her crew.
Response from the owner · a year ago
Thank you Glenn! We are glad we could help you through that difficult time.
