Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
The Pleiss Group holds a 5.0 rating from 87 Google reviews, with the owner responding to 97 percent of them. Clients frequently praise the team for handling residential sales, purchases, rentals, and commercial transactions with professionalism and deep industry knowledge. Recurring themes highlight strong communication, responsiveness, and the ability to manage complex or difficult situations smoothly. Reviewers also note the agency's helpfulness for first-time buyers and those relocating from out of state. No common criticisms appear in the provided excerpts.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Bar = this company · dark tick = category median.
87 Google reviews we collected
Phrases our text analysis found in 77 written reviews
How often each topic comes up in the written reviews
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Courtney is so knowledgeable, and her customer service is TOP NOTCH.”
“Courtney was great to communicate with, knowledgeable, and would highly recommend her!”
“I cannot recommend Courtney Pleiss highly enough.”
“She was a reliable and responsive real estate agent who was easy to reach throughout the entire four-month process of selling my home.”
“Any problems we had she had a solution and even when we thought we might not close on time she fought for us and made it happen!”
“We had a great experience using Lara Trouland as our agent.”
“Even after closing, they continued to support us by connecting us with trusted contractors to ease our transition into our new location.”
“Purchasing land and securing a construction loan can be a challenging process, and we certainly faced our fair share of hurdles.”
praise complaint · found by our text analysis, Google review wording unchanged.
Courtney is so knowledgeable, and her customer service is TOP NOTCH. Highly recommended!
Courtney and The Pleiss Group at eXp Realty were amazing to work with! Courtney was super helpful since the first time we spoke! Moving to Maryland from California was a journey within itself and having to look for houses in Maryland while being in California you would imagine is difficult, but Courtney made it…
Courtney is desirable. She was a reliable and responsive real estate agent who was easy to reach throughout the entire four-month process of selling my home. She quickly found contractors when I needed them and stayed involved every step of the way. She’s truly a treasure in the Hereford zone. Highly recommend.
Made buying a house as easy as possible. Courtney was great to communicate with, knowledgeable, and would highly recommend her!
Courtney and her team were so great to work with! We saw a lot of houses and put in a lot of offers before finding the perfect fit and they were incredibly patient. highly recommend!
We had a great experience using Lara Trouland as our agent. She was knowledgeable, helpful, understanding and always available during our search. We are grateful for her assistance and professionalism. She was awesome!
5.0 ★★★★★ 87 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Courtney is so knowledgeable, and her customer service is TOP NOTCH. Highly recommended!
Thank you, Dave. Exceptional client experience is our motivation with every transaction. We appreciate your feedback and referrals.
Courtney and The Pleiss Group at eXp Realty were amazing to work with! Courtney was super helpful since the first time we spoke! Moving to Maryland from California was a journey within itself and having to look for houses in Maryland while being in California you would imagine is difficult, but Courtney made it easy! She handled everything and we appreciate her so much for it! She was always on everything and any questions we had if she didn’t know the answer she would get it for us ASAP! She made sure all the inspections went smoothly and FaceTimed us as needed. Any problems we had she had a solution and even when we thought we might not close on time she fought for us and made it happen!! I would definitely recommend her and her group! Lara, Janelle, Caren our loan officer all of you were great!! Thank you so much ☺️
Welcome to Maryland, Abigail and Roy. We know you will love your new home and making it all your own. Thank you for trusting us with this milestone occasion, we are so excited for you to start your new chapter on the east coast.
Courtney is desirable. She was a reliable and responsive real estate agent who was easy to reach throughout the entire four-month process of selling my home. She quickly found contractors when I needed them and stayed involved every step of the way. She’s truly a treasure in the Hereford zone. Highly recommend.
Thank you, Will. Every transaction is unique; some more than others. We appreciate you trusting us to work through every challenge put in front of us. We are anxious to see where your next chapter leads!
Made buying a house as easy as possible. Courtney was great to communicate with, knowledgeable, and would highly recommend her!
Thanks, Seth. Congratulations to you and Sarah🎉 We are excited for you to be starting your next adventure back home in Maryland.
Courtney and her team were so great to work with! We saw a lot of houses and put in a lot of offers before finding the perfect fit and they were incredibly patient. highly recommend!
Thank you, Emily. We are so happy that your family will be celebrating the holidays in your dream home this year.
We had a great experience using Lara Trouland as our agent. She was knowledgeable, helpful, understanding and always available during our search. We are grateful for her assistance and professionalism. She was awesome!
Thank you, Daron!. We agree, Lara is an awesome agent and team member. The Pleiss Group looks forward to working with you on reaching your continued real estate goals.
Courtney and especially Lara were instrumental in us not only finding our next home, but one I wasn’t sure we’d secure. Process was easy and will definitely send anyone looking to buy, sell or rent their way!
We appreciate the kind words, Larry! I’m so happy that this worked out for you! It is always humbling to hear how we are able to make our client’s lives better. Thanks again!
Working with The Pleiss Group at eXp Realty was an absolute pleasure from start to finish. Courtney and her team exceeded our expectations from the moment we first toured the property through to settlement day. Their professionalism, responsiveness, and deep industry knowledge made the entire process smooth and stress-free. Even after closing, they continued to support us by connecting us with trusted contractors to ease our transition into our new location. We highly recommend Courtney and her team for anyone seeking a top-tier real estate experience
Thank you so much for your kind words, Kyle! It was a pleasure working with you, and we're thrilled to have helped make your transition smooth. We're always here if you need anything in the future!
I have used the Pleiss Group twice now for my real estate deals. Both the selling of my home and my commercial property. Everything was handled professionally, great notification of viewings, feedback on potential buyers and comments, help with paperwork and understanding documents, wonderful staff to work with, in my opinion they go above and beyond to make things go smoothly. Would highly recommend for anyone's real estate transactions.
Thank you, Barbara! So happy we were able to work with you again and help you reach your real estate goals. We ❤️all of our clients, especially the ones we get to work with on more than one occasion.
Courtney and the entire Pleiss group helped with making the purchase of our new home and the sale of our old home an enjoyable process. This could have been a very stressful time , but with their knowledge and responsiveness, it was an enjoyable experience. We would highly recommend the Pleiss Group, if you need help with buying or selling a home. William & Gayle
We appreciate the kind words, Bill. Thank you for choosing The Pleiss Group and allowing us to help make your new home dreams a reality. Wishing you all the best as you settle in to your new home.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
