Rich ValkosLocal Guide · 85 reviewsTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur fur-babies love this place!
The Puppy Lounge For Little Dogs
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%80+19.4Value 14%20+2.8Replies to reviews 7%8+0.6Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 32 pet adoptionPosition by Experts Score among all companies we track in this category. · better than 58%
4.8 ★★★★★ 135 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Apr 2026latest review
The Puppy Lounge For Little Dogs at a glance
Google reviewers rate the facility 4.8 out of 5 based on 135 reviews, highlighting services like daycare and boarding for small dogs. Customers frequently praise the staff’s attentiveness, easy drop-off and pick-up processes, and proactive communication regarding dog health and daily activities. Common criticisms include concerns about staff-to-dog ratios, the lack of outdoor relief areas, and instances where dogs were rejected or dismissed due to behavioral issues, such as excessive barking or energy levels.
- Google rating: 4.8 out of 5 from 135 reviews (91% five-star).
- Reviews on this page: 135 Google reviews (101 with written comments, 11 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: April 25, 2026.
- Service: Pet Adoption Agency serving West Jordan, Utah.
Data from Google, last updated October 29, 2026.
Score profile vs other pet adoption
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Puppy Lounge For Little Dogs: 82/100 on this factor. Category median: 67.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Puppy Lounge For Little Dogs: 80/100 on this factor. Category median: 58.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Puppy Lounge For Little Dogs: 20/100 on this factor. Category median: 96.D
20
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Puppy Lounge For Little Dogs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Puppy Lounge For Little Dogs: 8/100 on this factor. Category median: 40.F
8
Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
- 5 stars12391%
- 4 stars43%
- 3 stars21%
- 2 stars43%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 101 written reviews
- Praise7794%
- Complaints56%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3543%
- Would recommend1417%
- Quality & results1113%
- Honesty & trust911%
- Speed & response56%
- Communication45%
- Price & value45%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our dog can be nervous and anxious in new environments, and finding a boarding facility that handles that with patience and compassion is not easy.”
“I highly recommend puppy lounge to anyone looking for a high quality, kind and friendly boarding and daycare facility.”
“Don't recommend the puppy lounge as website misleads users.”
“They do such a wonderful job taking care of our pup!”
“From the moment we walk in, the entire team makes it clear that they genuinely love what they do — and more importantly, they truly love the dogs in their care.”
“Puppy Lounge called me right away and told me what was happening.”
“They are always communicative, caring, and our dog loves every stay!”
“On top of the exceptional care, the pricing is affordable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BjLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The absolute best place for anxious pups! We cannot say enough wonderful things about Puppy Lounge. From the moment we walk in, the entire team makes it clear that they genuinely love what they do — and more importantly, they truly love the dogs in their care. Our dog can be nervous and anxious in new environments,…
PatrickLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I use the puppy lounge for same day dog sitting. It has been a life saver for me at times and my dog enjoys the extra socialization. They make it so easy and quick to drop off and pick up, it is great.
Reasonable priceOther pet daycare
BillLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Fantastic! They only take small dogs. They follow up with an update phone call the day after drop off. I’ve used them exclusively for many years.
OverpricedOther pet boarding
MelonieLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Oh how my furr kiddo and I love Puppy Lounge. Everyone is so kind and patient. Bonzo is shy but he wags his tail and runs to say hi to all his friends.
April8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We always take our pugs to The Puppy Lounge when we go out of town. They are very attentive and the dogs love going there. Last time our dogs were there, they noticed blood in the urine of one of my dogs. I was able to get a family member to take my dog to the vet and back. Turns out my sweet pug had bladder…
katieLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
*3 Year Update* Our little guy STILL loves coming here. It's a great daycare and we also love using their boarding services. The staff are nothing but lovely and we've enjoyed our experiences with them! --- our puppy LOVES it here. He is always super excited when we get there and comes home worn out. The staff are friendly and really care!
Photos
Customer reviews
4.8 ★★★★★ 135 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Bj IturrietaLocal Guide · 22 reviewsTotal number of Google reviews Bj has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe absolute best place for anxious pups! We cannot say enough wonderful things about Puppy Lounge. From the moment we walk in, the entire team makes it clear that they genuinely love what they do — and more importantly, they truly love the dogs in their care. Our dog can be nervous and anxious in new environments, and finding a boarding facility that handles that with patience and compassion is not easy. Puppy Lounge is the rare exception. The staff is incredibly sweet and gentle, always taking the time to let our pup feel comfortable at his own pace rather than rushing through the process. You can just tell they pay attention to each dog as an individual. On top of the exceptional care, the pricing is affordable.
Patrick WheelerLocal Guide · 30 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI use the puppy lounge for same day dog sitting. It has been a life saver for me at times and my dog enjoys the extra socialization. They make it so easy and quick to drop off and pick up, it is great.
- Price assessment: Reasonable price
- Services: Other pet daycare
Bill CaveLocal Guide · 11 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic! They only take small dogs. They follow up with an update phone call the day after drop off. I’ve used them exclusively for many years.
- Price assessment: Overpriced
- Services: Other pet boarding
Melonie AldousLocal Guide · 29 reviewsTotal number of Google reviews Melonie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOh how my furr kiddo and I love Puppy Lounge. Everyone is so kind and patient. Bonzo is shy but he wags his tail and runs to say hi to all his friends.
matt allisonLocal Guide · 230 reviewsTotal number of Google reviews matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy two small pups (7&11lbs) love this place. Great staff and policies.
April Davis8 reviewsTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe always take our pugs to The Puppy Lounge when we go out of town. They are very attentive and the dogs love going there. Last time our dogs were there, they noticed blood in the urine of one of my dogs. I was able to get a family member to take my dog to the vet and back. Turns out my sweet pug had bladder stones. This was discovered and we were able to treat it because those taking care of her were very attentive and caring. We will continue to take our dogs to The Puppy Lounge.
katie mLocal Guide · 32 reviewsTotal number of Google reviews katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google*3 Year Update* Our little guy STILL loves coming here. It's a great daycare and we also love using their boarding services. The staff are nothing but lovely and we've enjoyed our experiences with them! --- our puppy LOVES it here. He is always super excited when we get there and comes home worn out. The staff are friendly and really care!
Jeff KrauseLocal Guide · 30 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing place. My dog Pippa LOVES going here. We drive all the way from American Fork for her to have a play day in doggy daycare or boarding when we go on trips. Highly recommended for little dogs!
Michael ReaganLocal Guide · 145 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do such a wonderful job taking care of our pup! They are very caring, the facility is always spotless. I cant recommend them enough!
Business details
- Address: 60 W Burton Ave, South Salt Lake, UT 84115
- Phone: (801) 484-2582
- Website: thepuppylounge.com
- Service area: West Jordan, UT