Roofing contractor · Grandville, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%54+3.8Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 18 insulation contractorsiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★287 Google reviews · 24 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
39%reviews answered by the owner
$4.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise The Roof Dr. for handling roof replacements, repairs, and siding projects with punctuality, thorough cleanup, and honest assessments that often avoided unnecessary sales pitches. However, low-star reviews consistently cite significant delays in providing estimates and poor communication, including multiple instances of missed appointments and unreturned calls. The company maintains a 4.9-star rating from 287 reviews and responds to approximately 39% of customer feedback.
Google rating: 4.9 out of 5 from 287 reviews (97% five-star).
Reviews on this page: 287 Google reviews (260 with written comments, 7 with photos).
Owner responses: the business replied to 39% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
The Roof Dr.Insulation Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Roof Dr.: 90/100 on this factor. Category median: 92.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Roof Dr.: 82/100 on this factor. Category median: 89.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Roof Dr.: 79/100 on this factor. Category median: 98.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Roof Dr.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Roof Dr.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Roof Dr.: 54/100 on this factor. Category median: 100.C
54
Bar = this company · dark tick = category median.
Star ratings
287 Google reviews we collected
4.9of 5
5 stars27897%
4 stars10%
3 stars00%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 260 written reviews
96%praise
Praise63496%
Complaints234%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1844%
Reasonable2254%
Overpriced12%
Not sure00%
$4.1k-72% vs typical insulation contractors
Middle half of what 30 customers paid ($638–$14k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12219%
Would recommend12118%
Staff & attitude12018%
Quality & results10516%
Price & value9114%
Honesty & trust528%
Communication467%
What customers talk about
We read 260 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Workers came within a couple days of my calling and repaired it very efficiently and inexpensively.”
“Finally we set a day for them to come out and again no call no show.”
“when I need a new roof or any repairs done and I HIGHLY recommend you do the same!”
“I would not recommend working with them unless you want a headache!”
“They were very patient as we waited for an extended period of time to get our insurance to go through.”
“Matt and Dan were both at my home doing inspections, their team did great work, worked hard and had the whole job completed in a single day.”
“communication was terrible as well.”
“and he promptly came out and gave me a quote for my barn, which i thought was fair and told him to schedule it.”
“Had a Professional come out and give me a $2,400 quote of work that I needed done , less than 24 hours later when he returned to pick of 1/3 of the pa…”
“Talk about honesty, when Matt could have tried to sell me a repair job, he blew my roof off for me instead!”
“Mike and crew were efficient, communicated regularly by e-mail, and gave a clear estimate of cost.”
“Very poor experience and lack of communication from the owner.”
People customers mention
Matt27 reviews
Dan20 reviews
Steve9 reviews
Mike8 reviews
Zach7 reviews
Kohnke6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Roof Dr. for 8 kinds of job. Pick one to see what they paid and said.
EEric1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
We had our roof replaced by Roof Dr. and the process from them was very personal and seemless. Matt and Dan were both at my home doing inspections, their team did great work, worked hard and had the whole job completed in a single day. They were very patient as we waited for an extended period of time to get our…
Paid $15,000–20,000Reasonable priceRoof repair for storm & wind damageRoof inspection
DDonna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had great work done by The Roof Dr. at our residence. The first was a roof leak on the 3 season porch. It doesn't have a shingled roof but has panels across the top with seams. Workers came within a couple days of my calling and repaired it very efficiently and inexpensively. Six weeks later we had the shingled…
DDellen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was dreading the process of reroofing my barn and especially my house. I contacted Matt at the Roof Dr. and he promptly came out and gave me a quote for my barn, which i thought was fair and told him to schedule it. I also asked for a quote for my house so as to budget for next year, he came back with a number…
Paid $30,000–35,000Great priceGutter repairs
SSaulo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very good work! Mike is very personable and the whole crew worked hard to get the project done right despite unstable weather conditions. Highly recommend!
Paid $20,000–25,000Reasonable priceRoof repair for storm & wind damage
BBonnie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The Roof Doctor has been an amazing company to work with. Showed up when they said they would, did excellent work, and left the area spotless
Paid $50,000+Great priceRoof repair for storm & wind damage
WWayne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just wanted to drop a note on our experience with roof doctor. First of all 5 stars aren't enough! The whole team was great. My main roof was completely done and cleaned up in 1 day! Great job! Dealing with Matt was easy. This guy knows what he's doing. I really appreciate the honesty, wasn't trying to "sell me"…
We had our roof replaced by Roof Dr. and the process from them was very personal and seemless. Matt and Dan were both at my home doing inspections, their team did great work, worked hard and had the whole job completed in a single day. They were very patient as we waited for an extended period of time to get our insurance to go through. I will be recommending their service(s) to anyone in need of a roof work/replacement!
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof repair for storm & wind damage, Roof inspection
D
Donna Adams7 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
We had great work done by The Roof Dr. at our residence. The first was a roof leak on the 3 season porch. It doesn't have a shingled roof but has panels across the top with seams. Workers came within a couple days of my calling and repaired it very efficiently and inexpensively. Six weeks later we had the shingled garage roof repaired and reshingled. From tear off, replacement of damaged, moldy boards to completed reshingling work, it took less than a day. No mess left, brought in a dumpster for the tear off and cleanup and workers were respectful of surroundings. Mike and crew were efficient, communicated regularly by e-mail, and gave a clear estimate of cost. Upon completion of work, Mike did a walk through, and I received an invoice that same week. I used the Roof Dr. to do the house roof 6 years ago and they are just as exceptional now as they were then. Price was very reasonable.
I had a great experience with Roof Dr. for my home siding and gutter replacement after the March hail storm. Mike came out to take a sample of my siding to send to ITEL and was my go between with my insurance company. Mike took care of everything which took a lot of stress off me. The Roof Dr. crews that performed the work were always on time, courteous, and did a great clean up. I highly recommend Roof Dr.
Price assessment: Reasonable price
Services: Gutter installation, Service not listed
D
Dellen Vander Woude1 reviewiTotal number of Google reviews Dellen has written across all businesses on Google Maps, not just this one.
I was dreading the process of reroofing my barn and especially my house. I contacted Matt at the Roof Dr. and he promptly came out and gave me a quote for my barn, which i thought was fair and told him to schedule it. I also asked for a quote for my house so as to budget for next year, he came back with a number which I was pleased with, so I told him to do both. They scheduled when it would be done and knocked both projects out in two days, stripped. and cleaned up the mess so well you would not have even known they were there. Finished product is excellent, I even had them come back and put gutter guards on all the gutters and again that project turned out great. I would recommend the Roof Dr. to anyone who is anxious about this undertaking.
Price assessment: Great price
Price: $30,000–35,000
Services: Gutter repairs
E
Ellen Boothe1 reviewiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
I just had Matt stop by for an estimate on what I thought I needed which was roof repair to stop a leak. Turns out it was debris from my trees that collected badly in a valley!! Whew! What a relief. Talk about honesty, when Matt could have tried to sell me a repair job, he blew my roof off for me instead! I will definitely call the ROOF DR. when I need a new roof or any repairs done and I HIGHLY recommend you do the same!! Thanks Matt!!!!
S
Saulo Gouveia3 reviewsiTotal number of Google reviews Saulo has written across all businesses on Google Maps, not just this one.
Very good work! Mike is very personable and the whole crew worked hard to get the project done right despite unstable weather conditions. Highly recommend!
Price assessment: Reasonable price
Price: $20,000–25,000
Services: Roof repair for storm & wind damage
B
Bonnie Shears1 reviewiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
We were so pleased with The Roof Dr.and the repairs they made to our cottage roof? Michael was wonderful to work with! We will definitely use their services again!
W
Wayne Schmeling2 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Just wanted to drop a note on our experience with roof doctor. First of all 5 stars aren't enough! The whole team was great. My main roof was completely done and cleaned up in 1 day! Great job! Dealing with Matt was easy. This guy knows what he's doing. I really appreciate the honesty, wasn't trying to "sell me" just gave me honest information so that I could decide. Thanks again
Wayne Schmeling
Price assessment: Reasonable price
Price: $20,000–25,000
Services: Roof installation
R
Ryan Merring3 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Mike and the team at The Roof Dr. were great to work with. We were working with another company to get a leak in our roof fixed. The other company had been out multiple times and couldn't fix our issue. Mike came out and did a thorough inspection to diagnose the issue, and his repair team was able to fix our leak in one trip!
Response from the owner · a month ago
Thanks for the kind review Ryan, and for trusting us to work at your home and fix your roof!
