Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
The Roof Dr. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%54+3.8Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

The Roof Dr.

Grandville, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 287 Google reviews

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Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Roof Dr. is better than 90% of insulation contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Roof Dr. is better than 82% of insulation contractors.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Roof Dr. is better than 79% of insulation contractors.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Roof Dr. is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Roof Dr. is better than 100% of insulation contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Roof Dr. is better than 54% of insulation contractors.C
54

Reviews for your job

Customers hired The Roof Dr. for 8 kinds of job.

The Roof Dr. for gutter repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–2,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Gutter repairs”

Dellen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was dreading the process of reroofing my barn and especially my house. I contacted Matt at the Roof Dr. and he promptly came out and gave me a quote for my barn, which i thought was fair and told him to schedule it. I also asked for a quote for my house so as to budget for next year, he came back with a number…

Paid $30,000–35,000Great priceGutter repairs
Grant6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had Roof Dr. fix a small roof leak, gutter issue, and a window leak. Appreciate that they were timely and took on small jobs when most contractors we contacted wouldn't even respond or obviously didn't want the business. Will definitely keep this in mind someday when have we need our roof replaced. Would recommend.

Gutter repairsRoof repairService not listed
MarcLocal Guide · 131 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thanks once again to the Roof Dr. Team. David and Freddie worked hard in the summer heat and did an extensive and detailed job repairing some damaged wood along the fascia and soffit. It looks so much better and the hidden bad wood is now removed. Thanks guys for even staying past overtime and missing the start of…

Paid $1–5,000Reasonable priceGutter repairsRoof repair for storm & wind damageRoof inspection
MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The Roof Dr. provided beyond expectation service. I had a leak that needed to be looked at. Mike took the time to check other areas of my attic while he was up there because I’ve had small leaks over the years and I was curious what he saw. He found daylight in a spot that had leaked before but previous roofers told…

Paid $1–2,000Reasonable priceGutter repairsRoof damage repair
Susie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

It was discovered that some of the fascia was not wrapped and was rotting. I had fascia beams wrapped with aluminum and then the gutters that had had to be taken off were replaced. Several weeks later I had ice removal done. Zach was very helpful in explaining what would need to be done, and helping me understand…

Paid $4,000–6,000Reasonable priceGutter repairsService not listed
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a really good experience working with The Roof Doctors. From the initial inspection and quote (Mike) to final completion of the repair work on my three-seasons room (David) and a few questions during the process (Dan and Gail in the office), everyone was so kind, personable and professional. I will recommend…

Paid $1–2,000Reasonable priceGutter repairsRoof repair for storm & wind damage
AndrewLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

A super nice and professional gentleman showed up, was clearly knowledgeable about roofing and willing to take the time and explain and show everything, and gave me many reasonable options that fixed the issue with minimal stress. When I need a new roof in a few years, they will certainly be my first choice.…

Attic ventingAttic venting installationAttic venting repairs+ Responsiveness+ Punctuality+ Quality
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

After a few years of winter ice dams and icicles, They determined we needed more venting and a few sheets of plywood. They gave us a reasonable price estimate, and quick lead time. They did an excellent job, cleaned up thoroughly. Project manager , Matt Kohnke was excellent at assessing and repairing…

Attic ventingGutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Jh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve was through in his presentation, the crew did a great job, and the clean up was perfect. Already referred them to two other friends. Price was right in the middle, which is a solid place to be.

Gutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceGutter repairs
Amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof inspection
Kevin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Gutter repairsRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality

Price

$4.1k-72% vs typical insulation contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair53$927–$13k
Roof installation48$13k–$20k
Roof repair for storm & wind damage41$1.1k–$20k
Roof inspection33—
Roof damage repair14—
Gutter repairs12—
Attic venting8—
Gutter installation7—

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