Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts

The Roof Medic logo

The Roof Medic

Roofing contractor · Tacoma, WA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 85 roof cleaningPosition by Experts Score among all companies we track in this category. · better than 31%
4.9 ★★★★★ 525 Google reviews · 24 photos
91%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$1.1ktypical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (253) 862-4412Request a call backWebsite ↗

The Roof Medic at a glance

Customers frequently praise The Roof Medic for punctuality, thorough moss removal, and clear communication, noting that crews often arrive on time and clean up after completing roof repairs or gutter work. However, lower-rated reviews highlight recurring issues with pricing discrepancies between written estimates and final bills, as well as instances of missed appointments or lack of pre-arrival contact. One additional criticism involves employee driving behavior in company vehicles, though the owner’s high rate of replying to reviews suggests active engagement with customer feedback.

  • Google rating: 4.9 out of 5 from 525 reviews (91% five-star).
  • Reviews on this page: 525 Google reviews (396 with written comments, 12 with photos).
  • Owner responses: the business replied to 87% of reviews.
  • Most recent review: November 8, 2026.
  • Service: Roof Cleaning Company serving Tacoma, Washington.

Data from Google, last updated November 10, 2026.

Score profile vs other roof cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

Satisfaction90Reliability94Craft & service96Value100Momentum100Replies to reviews100Satisfaction: 90 (median 97)Reliability: 94 (median 97)Craft & service: 96 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 99)
The Roof MedicRoof Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Roof Medic: 90/100 on this factor. Category median: 97.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Roof Medic: 94/100 on this factor. Category median: 97.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Roof Medic: 96/100 on this factor. Category median: 100.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Roof Medic: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Roof Medic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Roof Medic: 100/100 on this factor. Category median: 99.A
100

Bar = this company · dark tick = category median.

Star ratings

525 Google reviews we collected

  • 5 stars48091%
  • 4 stars367%
  • 3 stars20%
  • 2 stars20%
  • 1 star51%

Praise vs complaints

Phrases our text analysis found in 396 written reviews

  • Praise73598%
  • Complaints162%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2929%
  • Reasonable6868%
  • Overpriced11%
  • Not sure22%
$1.1k-72% vs typical roof cleaning

Middle half of what 73 customers paid ($438–$2.9k) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results17123%
  • Staff & attitude16322%
  • Speed & response14619%
  • Price & value9312%
  • Would recommend8511%
  • Communication669%
  • Honesty & trust274%

What customers talk about

We read 396 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Roof Medic exceeded our expectations in every regard: price, professionalism, promptness, and cleanup.”
    “Terrible service.”
  • “I will always keep in mind their kindness and their helpfulness not to mention their funny sense of humor as they worked on my gutters.”
  • “They were on time, complete, and cleaned-up afterwards.”
    “I took the day off for him to fix my room and had a 9 am appt he never showed; called his office at 9:30 and they said he would come later in the day…”
  • “Have used Roof Medic for the past 4-5 years and their techs do a great job for a reasonable price.”
    “…ore because roof was a little larger than the 1800 sf the advertised price covers.…”
  • “I highly recommend Roof Medic for moss removal & treatment.”
  • “Great communication, pricing, billing options and customer service on top of a quality roof!”
  • “As someone who values reliability and follow-through, I can confidently recommend The Roof Medic to any homeowner looking for a trustworthy, well-run team.”
    “While this seems like false advertising to me, at the very least it's a misleading coupon.”

People customers mention

  • Joe 21 reviews
  • Bob 8 reviews
  • Brenda 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Roof Medic for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Maryalice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

We have two buildings and they were covered in moss that was pretty mature. Roof Medic exceeded our expectations in every regard: price, professionalism, promptness, and cleanup. They deserve more than 5 stars!!

Paid $1–5,000Reasonable priceService not listed+ Responsiveness+ Punctuality+ Quality
dan14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I was very satisfied with Roof. Medic’s services. They were on time, complete, and cleaned-up afterwards. Their communication was excellent. I highly recommend Roof Medic for moss removal & treatment.

Paid $1–5,000Great priceService not listed
Devon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent, thorough, and affordable work! All of the moss on our roof is gone and looks so much better.

Paid $1–5,000Great priceRoof repairGutter cleaning
Grundy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I appreciate the updates that we’re given The workers kept to their job and work continuously until it was finished They did a great job and we’re very courteous and polite

Paid $1–5,000Reasonable priceGutter cleaningService not listed
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

The roof cleaning we paid for was fine but the estimate we had to pay was way over. The estimator bid for 2 guys needing 5 hours when in fact it took them half that. I will add that when this review initially posted I gave a lower rating and the owner called me personally to explain their process. I appreciated…

Paid $1–5,000OverpricedService not listed
JoeLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Roof Medic was awesome. Very prompt, professional, thorough and did a fantastic job replacing the rotten trim boards around our roof. Couldn’t be more pleased.

Paid $1–5,000Reasonable priceService not listed

Jobs customers hired them for

JobReviewsCategory typical
Roof inspection132$539–$4.1k
Roof repair87$1.1k–$6.6k
Gutter cleaning66$371–$2.7k
Roof repair for storm & wind damage28$927–$11k
Roof damage repair19—
Attic venting repairs13$891–$6.3k
Gutter repairs13$784–$5.2k
Skylight repair12—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 525 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Maryalice O'Brian8 reviewsTotal number of Google reviews Maryalice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have two buildings and they were covered in moss that was pretty mature. Roof Medic exceeded our expectations in every regard: price, professionalism, promptness, and cleanup. They deserve more than 5 stars!!

  • Price assessment: Reasonable price
  • Price: $1–5,000
  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Gutter cleaning
  • Services: Service not listed
Response from the owner · 3 years ago

Thank you Maryalice, so glad you were pleased. Please call when you ever need any roof service in the future. God bless!

Peter Cook9 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service l!!!

  • Price assessment: Reasonable price
  • Services: Gutter cleaning
Response from the owner · a day ago

Hi Peter, thank you for the 5 star review. So glad you were pleased with our service. We look forward to working with you again soon! God bless...

Pat Mack6 reviewsTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

excellent service!!!

Response from the owner · 5 days ago

Hi Pat, thank you! We really appreciate the compliment and are thankful you chose Roof Medic. It means a lot to know you were happy with the service. We look forward to working with you again in the future. God bless...

dan griesenauer14 reviewsTotal number of Google reviews dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was very satisfied with Roof. Medic’s services. They were on time, complete, and cleaned-up afterwards. Their communication was excellent. I highly recommend Roof Medic for moss removal & treatment.

  • Price assessment: Great price
  • Price: $1–5,000
  • Services: Service not listed
Response from the owner · 5 days ago

Hi Dan, thank you! We really appreciate the great review and your recommendation. It means a lot to know you were happy with both the work and the way our team communicated and took care of your home. Thank you for choosing Roof Medic. We look forward to working with you again in the future. God bless...

Kristina CallenderLocal Guide · 17 reviewsTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great communication, pricing, billing options and customer service on top of a quality roof!

Response from the owner · 5 days ago

Hi Kristina, thank you! We really appreciate you taking the time to leave us a great review. We work hard to make the entire experience easy from the first conversation all the way through the finished roof, so it means a lot to know you felt well taken care of. Thank you for trusting us with your home. God bless my friend!

Ann Skuza2 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was so impressed with the gutter work that Joseph and Anthony did for me recently. They really went above and beyond what was asked of them and I couldn't be more thankful for all that they did. I will always keep in mind their kindness and their helpfulness not to mention their funny sense of humor as they worked on my gutters. I highly recommend The Roof Medic to anyone having roof or gutter issues and as far as I am concerned they will be the only company I will ever call for any future roof or gutter problems. Thank you so much to The Roof Medic company!

Response from the owner · a week ago

Hi Ann, thank you so much! I really appreciate you taking the time to recognize Joseph and Anthony. We are blessed to have guys who not only care about doing good work, but also about how they treat people while they’re doing it. I’ll make sure they see your kind words. It means a lot to know you would trust us again in the future, and we’re thankful for the opportunity to take care of your home. We look forward to being here whenever you need us again. God bless my friend!

kyle podesta3 reviewsTotal number of Google reviews kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Only complaint, is they scheduled the service without contacting me first.

  • Price assessment: Reasonable price
  • Price: $1–5,000
  • Services: Roof inspection
Response from the owner · 2 weeks ago

Hi Kyle, thank you for the review, and I apologize that happened. That is not our normal protocol. We generally inspect the roof first so we know what the job requires and what services you would like us to perform. Once those services are approved, we schedule the work and send our technicians out with what they need to complete the job. Somewhere in that communication process, it sounds like we missed a step with you, and for that I apologize. We work hard to keep our communication clear and organized, and I appreciate you bringing it to our attention so we can do better. Most importantly, I’m thankful you were pleased with the service itself. We appreciate your business and look forward to working with you again in the future. God bless my friend!

Devon Grey2 reviewsTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent, thorough, and affordable work! All of the moss on our roof is gone and looks so much better.

  • Price assessment: Great price
  • Price: $1–5,000
  • Services: Roof repair, Gutter cleaning
Response from the owner · 2 weeks ago

Hi Devon, thank you! We really appreciate you trusting us with your home. It’s always great to hear when someone is happy with both the work and the value they received. Our guys work hard to do things thoroughly and leave a roof looking the way it should. We appreciate your business and look forward to helping you again in the future. God bless my friend.

Grundy T5 reviewsTotal number of Google reviews Grundy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I appreciate the updates that we’re given The workers kept to their job and work continuously until it was finished They did a great job and we’re very courteous and polite

  • Price assessment: Reasonable price
  • Price: $1–5,000
  • Services: Gutter cleaning, Service not listed
Response from the owner · 2 weeks ago

Hi Grundy, thank you. We appreciate you taking time to notice not just the work, but the way our guys treated you and handled themselves at your home. That means a lot because we work hard to have people on our team who care about doing things the right way and treating people well. Thank you for trusting us with your home. We look forward to working with you again! God bless my friend.

Linda Renfro5 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The roof cleaning we paid for was fine but the estimate we had to pay was way over. The estimator bid for 2 guys needing 5 hours when in fact it took them half that. I will add that when this review initially posted I gave a lower rating and the owner called me personally to explain their process. I appreciated that attention & think it speaks highly of the company’s integrity. Their work was great and not every company even cleans PVC roofs like ours, which are very expensive. You can feel confident hiring The Roof Medic. We would again.

  • Price assessment: Overpriced
  • Price: $1–5,000
  • Services: Service not listed
Response from the owner · 2 weeks ago

Hi Linda, thank you so much for updating your review and, even more, for taking my call and giving me the opportunity to explain how we estimate our work. I really appreciated the conversation. Every roof and every job is a little different, so when we estimate how long something may take, it is our best projection based on the work involved, the crew needed, safety, access, and what we expect to encounter. Sometimes a good crew can get the work completed more efficiently than expected, and that is always our goal. Most importantly, I’m very glad you were happy with the actual work and that we were able to take care of a PVC roof that not every company is equipped or willing to handle. Thank you for being willing to hear us out, for recognizing our integrity, and for saying you would use us again. That means a lot to me personally. God bless.

The Roof Medic on Google Maps →

Business details