Septic system service · Rockledge, FL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%95+24.8Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★25 Google reviews · 7 photos
96%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Royal Flush Septic 4.9 out of 5 based on 25 reviews, with the owner replying to 68 percent of them. Customers frequently cite professional communication, transparent pricing, and punctuality for services like septic tank pumping, system installation, and drainfield repairs. One criticism notes that the company charged fees for work completed during a failed real estate transaction, despite the customer keeping them updated on the deal status.
Google rating: 4.9 out of 5 from 25 reviews (96% five-star).
Reviews on this page: 25 Google reviews (23 with written comments, 1 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 12, 2026.
Service: Septic Tank Service serving Rockledge, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
The Royal Flush SepticSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Royal Flush Septic: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Royal Flush Septic: 95/100 on this factor. Category median: 87.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Royal Flush Septic: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Royal Flush Septic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
4.9of 5
5 stars2496%
4 stars00%
3 stars14%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
97%praise
Praise6997%
Complaints23%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1420%
Would recommend1318%
Price & value1217%
Quality & results1014%
Speed & response913%
Communication710%
Honesty & trust68%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kristin and the team at The Royal Flush Septic were incredibly patient, responsive, and persistent in following up and working with both us and the bu…”
“I would and will highly recommend them to all my friends family and neighbors.”
“They provide super-fast inspections at reasonable prices, respond quickly, and deliver inspection reports with an impressively fast turnaround.”
“They also do an excellent job installing new septic systems.”
“tin and the team at The Royal Flush Septic were incredibly patient, responsive, and persistent in following up and working with both us and the buyer…”
“The way Kristen explained the process was extremely simple to understand.”
“Reliable, professional, and easy to work with—I highly recommend them!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
debraLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We are so happy we chose Royal Flush to work with. Kristin has made every step of this process easy and stress free. Highly recommend!
This is a very professional company. The way Kristen explained the process was extremely simple to understand. She answered all the questions we had in easy to understand terms. The help we received with the program was simple and straightforward. I would and will highly recommend them to all my friends family and neighbors.
Price assessment: Great price
isaiah watkins2 reviewsiTotal number of Google reviews isaiah has written across all businesses on Google Maps, not just this one.
We are so grateful to Kristin and team at The Royal Flush Septic for helping us through what was a very stressful and emotional time for our family. We were selling our late mother’s home while a septic replacement was being completed through a county grant, and there were quite a few delays and hurdles with the county and grant process. Kristin and the team at The Royal Flush Septic were incredibly patient, responsive, and persistent in following up and working with both us and the buyer to keep everything moving.
Their help and willingness to stay on top of the process made a difficult situation much easier for us. We truly appreciate everything they did to help get the project across the finish line and would absolutely recommend them to anyone needing septic work!
David Parker12 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Brad and Kristin di a great job. They came out on short notice and performed their work perfectly. Leaving photos and explanations. Couldn't ask for a better job. Thank you Brad and Kristin!!!
Price assessment: Great price
Margarett KleinLocal Guide · 45 reviewsiTotal number of Google reviews Margarett has written across all businesses on Google Maps, not just this one.
Royal Flush Septic is fantastic! They provide super-fast inspections at reasonable prices, respond quickly, and deliver inspection reports with an impressively fast turnaround. They also do an excellent job installing new septic systems. Reliable, professional, and easy to work with—I highly recommend them!
debra kopcioLocal Guide · 27 reviewsiTotal number of Google reviews debra has written across all businesses on Google Maps, not just this one.
We are so happy we chose Royal Flush to work with. Kristin has made every step of this process easy and stress free. Highly recommend!
Price assessment: Great price
Price: $2,000+
Response from the owner · 4 months ago
Thank you so much for your positive feedback and thank you for choosing us for your septic needs. We always want to make everything as seamless and easy as possible for our customers.
Greg Burgey3 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
well i must say they all may everything east and did a wonderful job. they were more then accomodating and finished on time. Cannt say enough about this company from pricing to there freindly smiles.
Susan2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Be careful what you signing and read every detail. Our situation was a challenging one as our realtor suggested we reach out to have our drainfield replaced. We had just gone under contract so they were willing to do the work. Unfortunately the deal fell through and the next to as well. I contacted Royal Flush and kept them updated continuously but that didn’t matter. They charged us almost 2k for fees on top of our bill. Our other vendors understood the situation and were fair but not Royal Flush. I would not recommend doing business with them. as there are many other companies out there. FYI-I reached out to them regarding this and they ignored me and no response. Sad that when you give a local, small company to give them business they won’t budge.
Response from the owner · 4 months ago
We are sorry that you feel this way. As a small company, our contracts do protect us in cases that are like your own. Due to the fact that the work was completed in February and we have not yet been paid, there are additional fees listed in our contract due to failure of payment and lien requirement action that was taken place.
Erin EilersLocal Guide · 20 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
We used Royal Flush Septic about a month ago and couldn’t have asked for a better experience. They were responsive, professional, and made the entire process easy. It is clear they take pride in their work. I would absolutely recommend them to anyone looking for dependable septic service.
Response from the owner · 4 months ago
We truly appreciate your five star review and letting others know how we work. We strive to help homeowners any way we can no matter what septic service we provide. Thank you for recommending us.
Jenna Cheney8 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
