How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREThe Ruff House Stay & Play at Greenbrier
Norfolk, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 74 pet boarding facilities · 4.9★ from 580 Google reviews
Report card
Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Ruff House Stay & Play at Greenbrier for 6 kinds of job.
The Ruff House Stay & Play at Greenbrier for dog boarding
Clear ✕All 27 Google reviews tagged “Dog boarding” · showing 20
My little girl Yorkie Koko looked like she enjoyed herself and has made new friends while attending the Ruff House. Will definitely use these services again soon.
Best place!!! I have been come here for years love them great customer service and my pup enjoys them too! 😊
Grace had such an amazing day. I am so appreciative of the kindness and enthusiasm your staff has shown to both of us.
Staff were great. Answered all our questions. I think Tobias loved his visit
First time utilizing their services. So far so good
Patches always has a good time at Ruff House. The people working at Ruff House obviously love their work and I know I will be comfortable boarding Patches in their clean and beautiful facility!
Everyone was very nice and they answered all of my questions. The tour was in-depth and the facility was clean and appeared well organized. When I took my puppy in for the first day they called me to tell me how he was doing at lunchtime and when I picked him up he was happy and tired!!! Perfect😍👍
Outstanding customer service and they take great care of my dog. I fully trust them with my buddy.
I moved to the area 4 years ago for college. Just a girl and her big dog. I started bringing Walter to Ruff House Greenbrier within my first month of moving here. I was so nervous he wasn’t going to fit in, since he’s so large, and kind of a baby. But the temperament test came and went, and suddenly, he’s been a…
Very friendly staff and my dog loves it there.
This was our second time using The Ruff House for our dog. The first time was great. He seemed to have had a great time with no issues when we brought him home. Not sure what happened this time but we had quite the opposite experience. When we picked him up after four nights, we were told he’d had an accident so…
We love the Ruff House & the ladies that run it. I have a neufoundland who has gone there for about 3 years now. I will never go anywhere else. I love the facility & more so love the girls who love on my baby
My dogs were happy, we can tell because yes they were happy to see us but they didn't seem like get me the heck out of here.
My fiancé and I are so impressed with our experience at The Ruffhouse. We took our Golden Retriever in for his temperament test, and then after he got approved for daycare, he stayed 5 nights over Mother’s Day weekend. He was newly neutered, so we were worried about him, and The Ruffhouse made sure he was properly…
I have a shelter dog, very shy and skittish. He had his temperament test and I boarded him one night at the Ruff House. I had no trouble getting him to go happily back into the building. I don’t know what they do with the dogs but they seem to really love it there. And that makes me love it there! Gary has been…
Our pups always have a great time at Ruff House and the staff is the best. Love the attention that is provided and the updates on ho they did.
I really cannot say enough about the trainers and people at Ruff House. We have a chocolate lab not quite 2 years old, he has, well issues. The trainers and wonderful people at Ruff House have been most wonderful, helpful and loving to our Riles. They identified his issue with a crowd of dogs and his need for…
We LOVE the Ruff House! Both of our dogs have always been cared for by a family member or friend and both are very sheltered. We started taking our two boys to the Ruff House for a few months now since we needed a place for them to stay overnight for a week. They gave us a tour of the facility and rooms, along with…
Great staff. They are anwesome and take good care of my mini poodle. I don’t worry about him when I drop him off. I know he’s in good hands.
We had an outstanding experience with daycare and boarding at The Ruff House Stay & Play at Greenbrier for our dogs, Chai and Cruiser! The staff was incredibly welcoming, professional, and clearly passionate about what they do. From drop-off to pick-up, we felt completely confident that our pups were in safe, caring…
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog boarding | 27 | — |
| Dog daycare | 21 | — |
| Other pet boarding | 12 | — |
| Dog grooming | 8 | — |
| Other pet grooming | 3 | — |
| Dog training | 2 | — |
