Dog day care center · Norfolk, VA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 74 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★580 Google reviews · 24 photos
93%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The Ruff House Stay & Play at Greenbrier at a glance
Google reviewers rate the facility 4.9 out of 5 based on 580 reviews, frequently praising the clean, organized environment and friendly staff who provide regular photo updates and detailed communication. Customers appreciate the services for both dogs and cats, noting that pets often return happy and tired after daycare or boarding stays. However, some low-star reviews criticize unmet expectations regarding promised photo quantities, insufficient crate training during visits, and the refusal to accept pets with specific physical limitations or behavioral needs.
Google rating: 4.9 out of 5 from 580 reviews (93% five-star).
Reviews on this page: 580 Google reviews (410 with written comments, 59 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 28, 2026.
Service: Pet Boarding Facility serving Norfolk, Virginia.
Data from Google, last updated October 29, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Ruff House Stay & Play at Greenbrier: 89/100 on this factor. Category median: 86.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier: 86/100 on this factor. Category median: 79.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Ruff House Stay & Play at Greenbrier: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Ruff House Stay & Play at Greenbrier: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier: 49/100 on this factor. Category median: 45.C
49
Bar = this company · dark tick = category median.
Star ratings
580 Google reviews we collected
4.9of 5
5 stars54293%
4 stars203%
3 stars61%
2 stars41%
1 star81%
Praise vs complaints
Phrases our text analysis found in 410 written reviews
98%praise
Praise36598%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1843%
Reasonable2355%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17347%
Would recommend6618%
Quality & results3710%
Speed & response257%
Honesty & trust257%
Communication246%
Price & value226%
What customers talk about
We read 410 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fantastic staff that is happy, helpful and very knowledgeable !”
“I would strongly recommend The Ruff House for daycare and boarding.”
“It was just such a great experience, and I wish I would’ve found them sooner.”
“…nely greeted by Lane, who not only remembered who I was but also knew immediately that I was there for Benji.…”
“The team was amazing and set up a plan for day boarding (separated kennel) with a slow integration into the day care groups.”
“I highly recommend this service for anyone in need of reliable and trustworthy cat boarding.”
“Everyone was very nice and they answered all of my questions.”
“It's worth it to splurge on enrichment club (especially if you have a high-energy/working breed).”
“Not worth it.”
People customers mention
Chesapeake8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Ruff House Stay & Play at Greenbrier for 6 kinds of job. Pick one to see what they paid and said.
VValerie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 hours ago★★★★★
First time here and understand why so many awards are given! I have an insecure rescue and they took the time to get to know him and his likes and dislikes ! Plenty of communication and photos. We felt at ease and are sure this will help our pup grow and become a confident dog! Fantastic staff that is happy, helpful and very knowledgeable ! Thank you 🐾
Great priceDog daycare
SSierra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My little Grace girl had the best time! Thank you so much for having her! I can’t wait to bring her back! Plus loved all the pictures taken during the day !!
Great priceDog daycare
JJayLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My little girl Yorkie Koko looked like she enjoyed herself and has made new friends while attending the Ruff House. Will definitely use these services again soon.
Dog boarding
NNicole3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Best place!!! I have been come here for years love them great customer service and my pup enjoys them too! 😊
Great priceDog boarding
LLena9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Grace had such an amazing day. I am so appreciative of the kindness and enthusiasm your staff has shown to both of us.
Great priceDog boarding
CChrisLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Amazing 🤩 they really have their act together, and I don’t think I’ve ever been to a place that was so organized and on top of things. It was just such a great experience, and I wish I would’ve found them sooner. They are legitimately the best!
First time here and understand why so many awards are given! I have an insecure rescue and they took the time to get to know him and his likes and dislikes ! Plenty of communication and photos. We felt at ease and are sure this will help our pup grow and become a confident dog! Fantastic staff that is happy, helpful and very knowledgeable ! Thank you 🐾
Price assessment: Great price
Services: Dog daycare
S
Sierra Bullard5 reviewsiTotal number of Google reviews Sierra has written across all businesses on Google Maps, not just this one.
My little Grace girl had the best time! Thank you so much for having her! I can’t wait to bring her back! Plus loved all the pictures taken during the day !!
Price assessment: Great price
Services: Dog daycare
J
Jay Jordan (Jay Jay)Local Guide · 17 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
My little girl Yorkie Koko looked like she enjoyed herself and has made new friends while attending the Ruff House. Will definitely use these services again soon.
Services: Dog boarding
N
Nicole Carter3 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Grace had such an amazing day. I am so appreciative of the kindness and enthusiasm your staff has shown to both of us.
Price assessment: Great price
Services: Dog boarding
Response from the owner · a year ago
We have fallen in love with Grace very quickly! thanks for trusting us with your girl🐾
C
Christina JamisonLocal Guide · 22 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
All the staff is super nice. They really care about the animals.
Price assessment: Reasonable price
Services: Dog daycare
Response from the owner · 3 months ago
It’s great to hear you felt our staff’s care and kindness. Thank you for taking a moment to recognize The Ruff House Stay & Play at Greenbrier, and we’d love to see you and your pets again soon!
J
J Delisle17 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
