Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
The Ruff House Stay & Play at Greenbrier logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

The Ruff House Stay & Play at Greenbrier

Norfolk, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 74 pet boarding facilities · 4.9★ from 580 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Ruff House Stay & Play at Greenbrier is better than 89% of pet boarding facilities.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 86% of pet boarding facilities.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Ruff House Stay & Play at Greenbrier is better than 96% of pet boarding facilities.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 100% of pet boarding facilities.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Ruff House Stay & Play at Greenbrier is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 49% of pet boarding facilities.C
49

Reviews for your job

Customers hired The Ruff House Stay & Play at Greenbrier for 6 kinds of job.

The Ruff House Stay & Play at Greenbrier for dog grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Dog grooming”

Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Patches always has a good time at Ruff House. The people working at Ruff House obviously love their work and I know I will be comfortable boarding Patches in their clean and beautiful facility!

Customer photo from Debbie's review
Great priceDog groomingDog boarding
ThomasLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Outstanding customer service and they take great care of my dog. I fully trust them with my buddy.

Reasonable priceDog groomingDog boarding
Danielle15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I moved to the area 4 years ago for college. Just a girl and her big dog. I started bringing Walter to Ruff House Greenbrier within my first month of moving here. I was so nervous he wasn’t going to fit in, since he’s so large, and kind of a baby. But the temperament test came and went, and suddenly, he’s been a…

Great priceOther pet boardingDog groomingDog boarding
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great staff. They know them both by name. Tobey loves playing with everyone. Look forward to more visits.

Reasonable priceOther pet boardingDog grooming
J.A.11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I really cannot say enough about the trainers and people at Ruff House. We have a chocolate lab not quite 2 years old, he has, well issues. The trainers and wonderful people at Ruff House have been most wonderful, helpful and loving to our Riles. They identified his issue with a crowd of dogs and his need for…

Customer photo from J.A.'s review
Great priceDog groomingDog boardingOther pet grooming
The7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We love The Ruff House! Mac thrives in Enrichment club and group play! They take the time to get to know your dog and work on their needs. Boarding is easy and we feel very safe leaving him while we are away! They treat him like family and love on him.

Customer photo from The's review
Great priceDog groomingDog boardingDog daycare
Alison11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always happy to drop off my baby. She loves it there and they practice manners on a daily. Very strict as well to ensure everyone s safety including the staff. It's clear that everyone there loves what they do and cares like it's their own pets.

Reasonable priceDog groomingDog boardingDog daycare
Carlos3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Great priceOther pet boardingDog groomingDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 55%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding27—
Dog daycare21—
Other pet boarding12—
Dog grooming8—
Other pet grooming3—
Dog training2—

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