Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
The Ruff House Stay & Play at Greenbrier logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

The Ruff House Stay & Play at Greenbrier

Norfolk, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 74 pet boarding facilities · 4.9★ from 580 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Ruff House Stay & Play at Greenbrier is better than 89% of pet boarding facilities.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 86% of pet boarding facilities.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Ruff House Stay & Play at Greenbrier is better than 96% of pet boarding facilities.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 100% of pet boarding facilities.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Ruff House Stay & Play at Greenbrier is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 49% of pet boarding facilities.C
49

Reviews for your job

Customers hired The Ruff House Stay & Play at Greenbrier for 6 kinds of job.

The Ruff House Stay & Play at Greenbrier for dog training

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 2 Google reviews tagged “Dog training”

kara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My fiancé and I are so impressed with our experience at The Ruffhouse. We took our Golden Retriever in for his temperament test, and then after he got approved for daycare, he stayed 5 nights over Mother’s Day weekend. He was newly neutered, so we were worried about him, and The Ruffhouse made sure he was properly…

Reasonable priceOther pet boardingDog boardingDog daycare
J.A.11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I really cannot say enough about the trainers and people at Ruff House. We have a chocolate lab not quite 2 years old, he has, well issues. The trainers and wonderful people at Ruff House have been most wonderful, helpful and loving to our Riles. They identified his issue with a crowd of dogs and his need for…

Customer photo from J.A.'s review
Great priceDog groomingDog boardingOther pet grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 55%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding27—
Dog daycare21—
Other pet boarding12—
Dog grooming8—
Other pet grooming3—
Dog training2—

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