Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
The Ruff House Stay & Play at Greenbrier logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

The Ruff House Stay & Play at Greenbrier

Norfolk, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 74 pet boarding facilities · 4.9★ from 580 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Ruff House Stay & Play at Greenbrier is better than 89% of pet boarding facilities.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 86% of pet boarding facilities.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Ruff House Stay & Play at Greenbrier is better than 96% of pet boarding facilities.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 100% of pet boarding facilities.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Ruff House Stay & Play at Greenbrier is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Ruff House Stay & Play at Greenbrier is better than 49% of pet boarding facilities.C
49

Reviews for your job

Customers hired The Ruff House Stay & Play at Greenbrier for 6 kinds of job.

The Ruff House Stay & Play at Greenbrier for other pet boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Other pet boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Other pet boarding”

StuLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Doggy day care was great. Misty seems to enjoy it.

Reasonable priceOther pet boarding
Danielle15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I moved to the area 4 years ago for college. Just a girl and her big dog. I started bringing Walter to Ruff House Greenbrier within my first month of moving here. I was so nervous he wasn’t going to fit in, since he’s so large, and kind of a baby. But the temperament test came and went, and suddenly, he’s been a…

Great priceOther pet boardingDog groomingDog boarding
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great staff. They know them both by name. Tobey loves playing with everyone. Look forward to more visits.

Reasonable priceOther pet boardingDog grooming
Jay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The Ruff House is outstanding - everyone there is friendly and professional, and my dog absolutely loves going there. I can’t say enough about how amazing the Ruff House is ! Jay

Great priceOther pet boardingDog daycare
JenniferLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had our first visit today and temperament test. The staff were super friendly. We will definitely be going back.

Great priceOther pet boarding
kara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My fiancé and I are so impressed with our experience at The Ruffhouse. We took our Golden Retriever in for his temperament test, and then after he got approved for daycare, he stayed 5 nights over Mother’s Day weekend. He was newly neutered, so we were worried about him, and The Ruffhouse made sure he was properly…

Reasonable priceOther pet boardingDog boardingDog daycare
CatherineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Winston absolutely loves coming here! We try to bring him a couple times a month, sometimes more. We have also had to use them for a sleepover and it was a very positive experience. Not sure why anyone would go anywhere else. This place is the best

Reasonable priceOther pet boarding
SydneyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We LOVE the Ruff House! Both of our dogs have always been cared for by a family member or friend and both are very sheltered. We started taking our two boys to the Ruff House for a few months now since we needed a place for them to stay overnight for a week. They gave us a tour of the facility and rooms, along with…

Great priceOther pet boardingDog boarding
DavidLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My dog, Snoopy, loves this place! He goes to play, learn, and get pampered on special occasions. They do an excellent job with him.

Reasonable priceOther pet boardingDog boarding
Carlos3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Great priceOther pet boardingDog groomingDog boarding
Macy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceOther pet boarding
Craig2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceOther pet boardingDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 55%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding27—
Dog daycare21—
Other pet boarding12—
Dog grooming8—
Other pet grooming3—
Dog training2—

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