iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 214 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★49 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The Secret Garden Spa holds a 5.0 rating from 49 Google reviews, with the owner responding to every comment. Clients frequently praise the facility's cozy, relaxing atmosphere and the knowledgeable staff who provide detailed explanations during treatments. Services include deep tissue and hot stone massages, cupping, facials, lash lifts, and brow waxing. Reviewers note that the spa offers reasonable pricing and often accommodates same-day appointments. No recurring criticisms are evident in the provided excerpts, which consistently highlight effective tension relief and long-term client loyalty.
Google rating: 5.0 out of 5 from 49 reviews (100% five-star).
Reviews on this page: 49 Google reviews (46 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
The Secret Garden SpaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Secret Garden Spa: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Secret Garden Spa: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Secret Garden Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Secret Garden Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
5.0of 5
5 stars49100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
98%praise
Praise5798%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price880%
Reasonable220%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1933%
Would recommend1424%
Quality & results814%
Communication610%
Honesty & trust610%
Price & value35%
Speed & response23%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is so kind, welcoming, friendly, and loving.”
“If you’re looking for a great lash lift, eyelash tint, eyebrow tint, or brow waxing in Riverside, I highly recommend Rita at The Secret Garden Spa!”
“Rita did a great job on my brows, making them beautifully shaped and flattering to my face.”
“He is very knowledgeable and explained things to me in a way I could understand.”
“Rita does a phenomenal job, and I’ve honestly never had a lash lift done this well anywhere else.”
“I wish I would have been able to tip him better though especially because his services were very reasonably priced but I’m definitely never going anywhere else.”
“It was a very good experience, excellent service, punctual, and attentive.”
People customers mention
Rita17 reviews
Alfred13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Secret Garden Spa for 1 kind of job. Pick one to see what they paid and said.
TTanya2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had a great deep tissue massage and cupping with Alfred this past week, really recommend having your massage needs with him. Great ambiance and of course the wonderful prices. Really recommend this spa 100%
Great priceSkin treatmentsService not listed
AArica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This was my first time at the secret garden spa, and Alfred did an excellent job! I got the hot stone + aroma therapy oil massage and I feel great! There is a noticeable difference in areas where I hold tension. Can’t thank them enough! And am looking forward to my next appointment.
Great priceSkin treatments
MMarla3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
This place is wonderful! I love this welcoming and cute spa. I’ve never had this much tension released after my massage with Alfred! My body definitely felt much lighter after. He really has a healing touch. Definitely coming for more.
Reasonable priceService not listed
AAnnie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Fue una experiencia muy buena, excelente servicio, puntual, buena atención me dio lo que necesitaba y mucho más. Me hizo sentir segura ya que se preocupó mucho por mí. Muchas gracias 🙏
Great priceService not listed
JJenny3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Alfredo , thank you for your treatment ( face lymphatic drainage /red light therapy)it was what I needed at the moment and your surpass my expectations , great service!!
Great priceSkin treatmentsService not listed
RRebecca5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Most incredible massage I’ve ever gotten, I’ve gone over 5+ times now and I cannot even imagine going to someone to someone else! Alfredo’s and his wife are amazing. 12/10
Had a great deep tissue massage and cupping with Alfred this past week, really recommend having your massage needs with him. Great ambiance and of course the wonderful prices. Really recommend this spa 100%
Price assessment: Great price
Services: Skin treatments, Service not listed
Payment method: Mobile payment
Response from the owner · a week ago
Hi Tanya, we are so glad you enjoyed your Massage and Cupping Therapy with Alfred.
We appreciate your kind review, and are always at your service.
Thank you so much!
A
Ashley Marie1 reviewiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I can’t recommend The Secret Garden Spa in Riverside, CA enough! Rita does a phenomenal job, and I’ve honestly never had a lash lift done this well anywhere else. Her work far exceeds other places I’ve been to, and I’m so grateful for her!
I got a lash lift, lash tint, eyebrow tint, and brow wax, and I absolutely love the results. Rita really has an eye for enhancing your natural features and knowing what will look best on you. I never thought tinting my already black eyelashes and eyebrows would make such a difference, but the tint brought that beautiful, bold color all the way to the ends of my lashes and made my eyes and eyebrows pop! Rita did a great job on my brows, making them beautifully shaped and flattering to my face.
The best part? My eyes and brows are still looking phenomenal over a month later! My lash lift is holding up beautifully, and I haven’t had to do anything to maintain that pop in my eyes. I wake up feeling naturally beautiful, and getting ready in the morning is so much easier. The pictures I attached were taken a week after my appointment, and my results are amazing!
Beyond the excellent work, the customer service at The Secret Garden is superb. Everyone is so kind, welcoming, friendly, and loving. The spa itself is such a cute, relaxing, peaceful environment, and you genuinely feel cared for. Rita also has great products to help maintain your results between visits.
If you’re looking for a great lash lift, eyelash tint, eyebrow tint, or brow waxing in Riverside, I highly recommend Rita at The Secret Garden Spa! She truly takes the time to make you feel beautiful, and I appreciate all the love and care she puts into her work. They also offer so many services in one place, including facials, skincare, waxing, and massages. I’m excited to come back for a massage soon!
Price assessment: Great price
Response from the owner · a week ago
Hi Ashley, thank you so much for your kind review. Im so glad you are loving your lash lift and brows. They looked beautiful!
We always here at your service! Thanks again!
A
Arica Neal3 reviewsiTotal number of Google reviews Arica has written across all businesses on Google Maps, not just this one.
This was my first time at the secret garden spa, and Alfred did an excellent job! I got the hot stone + aroma therapy oil massage and I feel great! There is a noticeable difference in areas where I hold tension. Can’t thank them enough! And am looking forward to my next appointment.
Price assessment: Great price
Services: Skin treatments
Payment method: Debit card
Response from the owner · 3 weeks ago
Hi Arica, thank you so much for your kind review!
Glad you enjoyed your massage, and that you are feeling more relaxed.
Always here at your service!
M
Marla Cervera3 reviewsiTotal number of Google reviews Marla has written across all businesses on Google Maps, not just this one.
This place is wonderful! I love this welcoming and cute spa. I’ve never had this much tension released after my massage with Alfred! My body definitely felt much lighter after. He really has a healing touch. Definitely coming for more.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Mobile payment
Response from the owner · 4 weeks ago
Thank you for the kind words Marla, really appreciate you. Im glad I could help you feel better. Always here at your service!
Thanks,
Alfred
A
Annie Moran2 reviewsiTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Fue una experiencia muy buena, excelente servicio, puntual, buena atención me dio lo que necesitaba y mucho más. Me hizo sentir segura ya que se preocupó mucho por mí. Muchas gracias 🙏
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Muchas gracia Annie. Fue un placer tenerlos aqui en The Secret Garden Spa para el Lymphatic Drainage/ Red Light Therapy.
Estamos aqui a vuestro servicio.
Thank you for your kind Google Review!
Alfred & Rita
J
Jenny Sanchez3 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Alfredo , thank you for your treatment ( face lymphatic drainage /red light therapy)it was what I needed at the moment and your surpass my expectations , great service!!
Price assessment: Great price
Services: Skin treatments, Service not listed
Response from the owner · 3 months ago
Hi Jenny, thank you for your visiting here at The Secret Garden Spa. Glad the Lymphatic/Red Light Therapy has helped with your recovery. Im here at your service for any future treatments.
Thank you for your kind review!
Alfred
R
Rebecca Seals5 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Most incredible massage I’ve ever gotten, I’ve gone over 5+ times now and I cannot even imagine going to someone to someone else! Alfredo’s and his wife are amazing. 12/10
Price assessment: Great price
Response from the owner · 6 months ago
Thank you so much Rebecca! We really appreciate your kind review. So glad you enjoyed your massage with Alfred. Always here at your service!
A
Ashley MayorgaLocal Guide · 91 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Alfred is the absolute best! I went in hurting and unable to move, and left feeling brand new. He is very knowledgeable and explained things to me in a way I could understand. He’s very gentle and intentional about the way he massages and he took extra time to make sure he got me taken care of. I wish I would have been able to tip him better though especially because his services were very reasonably priced but I’m definitely never going anywhere else.
Price assessment: Great price
Services: Service not listed
Response from the owner · 8 months ago
Ashley, thank you for coming in for your massage with Alfred. We are grateful for your kind review!
So glad you feel better, and truly appreciated your support of our little Spa.
We are so glad you found a place for your future massage needs.
I
Isabella Guerra2 reviewsiTotal number of Google reviews Isabella has written across all businesses on Google Maps, not just this one.
I love the Secret Garden. I’ve been coming to Rita for a few years now and she is the sweetest person who genuinely cares about you as a person and especially about making sure you and your skin are taken care of. She is so intentional with every aspect of her beautiful spa. I always feel so relaxed and enjoy every treatment I get. The treatments are all so so good and there is no one that makes my eyebrows look better than Rita!!!
Services: Skin treatments, Body waxing
Response from the owner · 8 months ago
We appreciate you so much Isabella, always enjoy when you come in, and your support of our little Spa.
Thank you for your friendship all these years! You and your family are a true blessing!
B
Bianca Garcia9 reviewsiTotal number of Google reviews Bianca has written across all businesses on Google Maps, not just this one.
A friend and I were in riverside for the weekend and I found this place last minute for a massage. Got me in the same day and the experience was wonderful. I was listened to and he did his best to address everything in the 2 hr time. Definitely recommend!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 10 months ago
Bianca, thank you so much for your wonderful review. We are so glad you enjoyed your massage. Anytime you are visiting here in town, we are here at your service.
