Waxing hair removal service · Winter Haven, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 20 eyebrow studiosiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★156 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Secret Garden Wax & Beauty Bar 5 out of 5 stars based on 156 reviews. Clients frequently praise the staff for their professionalism, punctuality, and ability to make nervous first-time customers feel comfortable during Brazilian, underarm, and brow waxing services. Many note that the facility is clean, the pricing is reasonable, and the technicians provide clear instructions and aftercare tips. The single low-star review mentions an inability to reach the business by phone.
Google rating: 5.0 out of 5 from 156 reviews (99% five-star).
Reviews on this page: 156 Google reviews (133 with written comments, 4 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: August 16, 2026.
Service: Eyebrow Studio serving Winter Haven, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other eyebrow studios
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyEyebrow Studios median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Secret Garden Wax & Beauty Bar: 98/100 on this factor. Category median: 97.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Secret Garden Wax & Beauty Bar: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Secret Garden Wax & Beauty Bar: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Secret Garden Wax & Beauty Bar: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Secret Garden Wax & Beauty Bar: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
–
Bar = this company · dark tick = category median.
Star ratings
156 Google reviews we collected
5.0of 5
5 stars15599%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
99%praise
Praise21399%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7032%
Would recommend5224%
Quality & results3215%
Communication2411%
Speed & response2110%
Honesty & trust136%
Price & value42%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s professional, super sweet, makes you feel comfortable the entire time, and pays such close attention to detail.”
“…for it it’s really not as bad as everyone Thinks it is and I highly highly recommend Jessica to be the one to do it for you.…”
“I cannot recommend Jessica enough!”
“Thank you so much again for such a great experience!”
“Jessica was so sweet and kind and walked me through every step made sure I was comfortable.”
“A quick minute of pain for a month of no worries and she talks you through it with distractions.”
“My waxes always come out so clean and smooth, and she genuinely cares about making sure you’re happy with the results.”
“Hours are late and accommodating pricing is reasonable.”
People customers mention
Brazilian40 reviews
Jessica19 reviews
Bailie19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Secret Garden Wax & Beauty Bar for 4 kinds of job. Pick one to see what they paid and said.
Alexys7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely Amazing!
I can’t recommend Jessica enough! She is absolutely amazing at what she does. She’s professional, super sweet, makes you feel comfortable the entire time, and pays such close attention to detail. My waxes always come out so clean and smooth, and she genuinely cares about making sure you’re happy…
destinie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Absolutely love Bailie. As a first time waxer, pregnant and sensitive and no pain tolerance aka everything is painful—she is the sweetest and makes the process so much easier. A quick minute of pain for a month of no worries and she talks you through it with distractions. Love her so book her whether it’s for a Brazilian or brow:) or underarm!
Sheila6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I cannot recommend Jessica enough! She specializes in Brazilian waxing and truly makes the experience as quick and comfortable as possible. Her technique is efficient, precise, and clearly backed by expertise. She uses the latest wax products, which really minimize discomfort — I was honestly surprised at how smooth…
Maria4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I just had an amazing experience today. I went in for a Brazilian with the gorgeous Jessica. It was my first time getting One and nervous was an understatement. Jessica was so sweet and kind and walked me through every step made sure I was comfortable. She let me know when to breathe and was very reassuring. I was…
DeMarriaLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I wholeheartedly recommend The Secret Garden Wax & Beauty Bar! Bailee is absolutely amazing! She is welcoming, professional, and kind. The decor is absolutely stunning and beautiful. Thank you so much, Bailee!
Erica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Recently just had my very first brazillan wax done by Jessica 10/10!!! Best experience 100% recommend ! She made me feel so comfortable I will definitely be returning.Thank you so much again for such a great experience!
Absolutely Amazing!
I can’t recommend Jessica enough! She is absolutely amazing at what she does. She’s professional, super sweet, makes you feel comfortable the entire time, and pays such close attention to detail. My waxes always come out so clean and smooth, and she genuinely cares about making sure you’re happy with the results. If you’re looking for someone who knows what they’re doing and makes the whole experience comfortable, BOOK WITH HER! 🤍✨ I wouldn’t trust anyone else!
polkcountyg5 reviewsiTotal number of Google reviews polkcountyg has written across all businesses on Google Maps, not just this one.
Absolutely love Bailie. As a first time waxer, pregnant and sensitive and no pain tolerance aka everything is painful—she is the sweetest and makes the process so much easier. A quick minute of pain for a month of no worries and she talks you through it with distractions. Love her so book her whether it’s for a Brazilian or brow:) or underarm!
Sheila Quinones-Coates6 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
I cannot recommend Jessica enough! She specializes in Brazilian waxing and truly makes the experience as quick and comfortable as possible. Her technique is efficient, precise, and clearly backed by expertise. She uses the latest wax products, which really minimize discomfort — I was honestly surprised at how smooth the process was.
Her salon is in a great location, super clean, and absolutely adorable. On top of that, she’s incredibly friendly and makes you feel at ease right away. If you’re nervous about waxing, she’s the one to go to!
Maria4 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
I just had an amazing experience today. I went in for a Brazilian with the gorgeous Jessica. It was my first time getting One and nervous was an understatement. Jessica was so sweet and kind and walked me through every step made sure I was comfortable. She let me know when to breathe and was very reassuring. I was very nervous walking in Knowing that I was about to be very vulnerable regarding something that I’m insecure about. If you’re thinking about getting one done, trust me when I say just go for it it’s really not as bad as everyone Thinks it is and I highly highly recommend Jessica to be the one to do it for you. You will have no regrets. Shout out to her. I already booked my next appointment!!!
DeMarria MilesLocal Guide · 56 reviewsiTotal number of Google reviews DeMarria has written across all businesses on Google Maps, not just this one.
I wholeheartedly recommend The Secret Garden Wax & Beauty Bar! Bailee is absolutely amazing! She is welcoming, professional, and kind. The decor is absolutely stunning and beautiful. Thank you so much, Bailee!
Erica Rosillo1 reviewiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Recently just had my very first brazillan wax done by Jessica 10/10!!! Best experience 100% recommend ! She made me feel so comfortable I will definitely be returning.Thank you so much again for such a great experience!
Michael M.Local Guide · 113 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Bailie at The Secret Garden Wax and Beauty Bar is the best!! She makes sure to take her time and is very professional and loves what she does! I have always had amazing experiences booking with Bailie and I will definitely keep going back to her! I’m very happy with my eyelashes she did for me and she did exactly what I was wanting. 10/10
Jessenia Garcia6 reviewsiTotal number of Google reviews Jessenia has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️ HIGHLY RECOMMEND — Amazing First-Time Experience with Bailie at The Secret Garden
My experience was truly incredible from start to finish. The instructions she provided beforehand were very easy to follow: she sent the location, explained where to park, and I found the building with absolutely no issues.
When I first walked in, I immediately noticed the beautiful environment filled with plants. It’s such a calming and welcoming atmosphere. I didn’t wait long at all; my appointment started right on time.
Baile explained every part of the process for the services I was getting, which I really appreciated. She reassured me throughout, encouraged me to ask questions, and made great small talk. She’s extremely friendly, sweet, thoughtful, and genuinely amazing at what she does.
It’s now been almost two weeks since my first service, and my results STILL look amazing. I even tried another service for the first time, and she made the entire experience so smooth and comfortable.
I’m incredibly grateful for her professionalism, kindness, and skill. She is truly an amazing person and provider, and I highly, highly, HIGHLY recommend her—especially for first-timers.
Clarissa Payano1 reviewiTotal number of Google reviews Clarissa has written across all businesses on Google Maps, not just this one.
I've been seeing Bailie for about 2-3 years, and there wasn't a time when I was ever displeased with her services. She is very knowledgeable about waxing and is diligent in her work. I went somewhere else due to a schedule issue on my end, and I have to say, I will never step out ever again. She truly has the hands of an angel when it comes to waxing. She is an understanding and communicative person.
