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The Southern Landscape Group

Landscaper · Pinehurst, NC · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%53+12.8Value 14%94+13.3Replies to reviews 7%70+4.9Craft & service penalty99−0.1Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 35 sprinkler system installationPosition by Experts Score among all companies we track in this category. · better than 18%
4.6 ★★★★★ 57 Google reviews · 22 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
Sep 2026latest review

The Southern Landscape Group at a glance

Google reviewers rate The Southern Landscape Group 4.6 out of 5 based on 57 reviews, with the owner responding to 91 percent of them. Customers frequently praise the company for punctuality, clear communication, and accurate timelines during residential landscaping, irrigation, and drainage projects. They also note that crews maintain clean work sites and provide helpful follow-up care. However, some low-star reviews describe significant delays in initial contact, design plans that ignored specific client requests, and installation errors causing water pooling.

  • Google rating: 4.6 out of 5 from 57 reviews (88% five-star).
  • Reviews on this page: 57 Google reviews (49 with written comments, 4 with photos).
  • Owner responses: the business replied to 91% of reviews.
  • Most recent review: September 8, 2026.
  • Service: Sprinkler System Installation serving Pinehurst, North Carolina.

Data from Google, last updated October 25, 2026.

Score profile vs other sprinkler system installation

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

Satisfaction65Reliability53Craft & service99Value94Momentum100Replies to reviews70Satisfaction: 65 (median 85)Reliability: 53 (median 82)Craft & service: 99 (median 97)Value: 94 (median 99)Momentum: 100 (median 100)Replies to reviews: 70 (median 73)
The Southern Landscape GroupSprinkler System Installation median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Southern Landscape Group: 65/100 on this factor. Category median: 85.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Southern Landscape Group: 53/100 on this factor. Category median: 82.C
53
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Southern Landscape Group: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Southern Landscape Group: 94/100 on this factor. Category median: 99.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Southern Landscape Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Southern Landscape Group: 70/100 on this factor. Category median: 73.B
70

Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars5088%
  • 4 stars24%
  • 3 stars12%
  • 2 stars00%
  • 1 star47%

Praise vs complaints

Phrases our text analysis found in 49 written reviews

  • Praise7493%
  • Complaints68%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2025%
  • Staff & attitude1721%
  • Would recommend1316%
  • Speed & response1215%
  • Communication1114%
  • Honesty & trust56%
  • Price & value23%

What customers talk about

We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We had an exceptional experience with The Southern Landscape Group.”
    “Terrible design work.”
  • “The Southern Landscape team was expert, professional, and efficient in completing a whole-yard transformation.”
  • “We highly recommend The Southern Landscape Group and would choose them again.”
  • “The crew arrived as scheduled and the work completed as promised in a timely manner.”
  • “They even followed up with how to care for new sod.”
  • “Professional with the project, personal with ideas and dependable.”
  • “Consistent with the project and price.”

People customers mention

  • Riley 8 reviews
  • Kenny 3 reviews
  • Pedro 3 reviews
  • Billy 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Southern Landscape Group for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

DeborahLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had an exceptional experience with The Southern Landscape Group. Jennifer reviewed the need in our yard, and made suggestions while we talked based on what I was looking for. When she shared a timeline, the company stuck to it and got everything done as promised. They even followed up with how to care for new…

Reasonable priceLandscape design constructionLandscape installationsCustom landscape design
B.Local Guide · 417 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Terrible design work. After waiting months to get a designer, the designer ignored everything I asked for in the project and did their own thing, giving me a patio design i didn't want. Then they assumed my budget was 35k somehow and gave me quatoes for 38k and 42k. The worst part, their design extended past my back…

PixelLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★

Their pictures looks good and reviews sound good. Attempted to reach them for 1 week with a total of 2 online form submissions and 4 phone calls with messages, never heard anything back.

JeremyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jennifer Riley is great. They do good work and respond quickly to emails. We received a lot of compliments on the job. We did have some hiccups but they responded quickly to our concerns and worked fast to get it resolved. Thanks!

Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The Southern Landscape Group did an amazing job on our home landscaping project. Jennifer the designer really listened to what we wanted and had great ideas. Her estimated time frames were very accurate and we knew just what to expect. The crews working to make it happen were very diligent and always cleaned up…

Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

TSLG did an outstanding job with resolving some of our drainage issues, installing new sod along with several trees. Billy, Kenny, and Pedro and his team were excellent to work with. We are very with the work that was done. Would highly recommend TSLG.

Photos

Customer reviews

4.6 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Dennis Overton1 reviewTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work

Response from the owner · a month ago

Dennis, thank you for the kind words. We are thrilled you were happy with our work and appreciate you taking the time to leave us a five star review. The Southern Landscape Group Team

Deborah HershLocal Guide · 47 reviewsTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an exceptional experience with The Southern Landscape Group. Jennifer reviewed the need in our yard, and made suggestions while we talked based on what I was looking for. When she shared a timeline, the company stuck to it and got everything done as promised. They even followed up with how to care for new sod. Domingo supervised the actual job and did a great job of communicating and getting everything cleaned up and done. We highly recommend The Southern Landscape Group and would choose them again.

  • Price assessment: Reasonable price
  • Services: Landscape design construction, Landscape installations, Custom landscape design
Response from the owner · 4 months ago

We love hearing about experiences like yours, Deborah. We’re delighted the project was a positive experience from start to finish and that the guidance on caring for your new sod added value. Your recommendation means a great deal to everyone at The Southern Landscape Group. Appreciatively, The Southern Landscape Group Team

B. S.Local Guide · 417 reviewsTotal number of Google reviews B. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Terrible design work. After waiting months to get a designer, the designer ignored everything I asked for in the project and did their own thing, giving me a patio design i didn't want. Then they assumed my budget was 35k somehow and gave me quatoes for 38k and 42k. The worst part, their design extended past my back fence. Im not sure how as a professional you can't color within the lines. From the reviews I was seriously shocked how bad the experience was.

Franky Hernandez3 reviewsTotal number of Google reviews Franky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente empresa!!! Trato muy amable!!

Pixel (Skits)Local Guide · 137 reviewsTotal number of Google reviews Pixel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Their pictures looks good and reviews sound good. Attempted to reach them for 1 week with a total of 2 online form submissions and 4 phone calls with messages, never heard anything back.

Response from the owner · 2 years ago

Cam, our office phone network was hit by lighting last weekend and our systems are out of sort. Repairs will not be completed until sometime next week, hopefully. Please send an email to [email protected] and we will capture your info for someone to contact you. Thanks for your patience while we deal with this unfortunate event.

Jeremy WylerLocal Guide · 20 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jennifer Riley is great. They do good work and respond quickly to emails. We received a lot of compliments on the job. We did have some hiccups but they responded quickly to our concerns and worked fast to get it resolved. Thanks!

Response from the owner · 2 years ago

We really appreciate your 5 Star Review, and hope to work for you again in the future. Thank you.

Mike Walker1 reviewTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Southern Landscape Group did an amazing job on our home landscaping project. Jennifer the designer really listened to what we wanted and had great ideas. Her estimated time frames were very accurate and we knew just what to expect. The crews working to make it happen were very diligent and always cleaned up the worksite at day’s end. We are very happy with the result.

Response from the owner · 2 years ago

Thank you for the 5 Star Review. Our team works hard each day with the motivation to satisfy our customers. Thanks for sharing your positive experience.

Kevin Chalk8 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

TSLG did an outstanding job with resolving some of our drainage issues, installing new sod along with several trees. Billy, Kenny, and Pedro and his team were excellent to work with. We are very with the work that was done. Would highly recommend TSLG.

Michael Chang13 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Southern Landscape team was expert, professional, and efficient in completing a whole-yard transformation. They completed the projection on time and exactly as visualized and designed. Our property is now a beautiful outdoor space that we can enjoy year round.

Response from the owner · 2 years ago

We are proud of your project and thrilled you feel the same way. We know you will certainly enjoy it. Thank you for your 5 Star Review!

Dillon HuntLocal Guide · 6 reviewsTotal number of Google reviews Dillon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

An amazing place to get your lawn care needs taken care of and done right and they have very good attention to detail for little things to make you lawn look awesome I recommend you call and try them out I guarantee you won't be let down

Response from the owner · 2 years ago

Thanks Dillon!

The Southern Landscape Group on Google Maps →

Business details

  • Address: 290 Ridgeline Rd A, Aberdeen, NC 28315
  • Phone: (910) 944-2361
  • Website: tslg.org
  • Service area: Pinehurst, NC