Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
The Spa at Marshall - Med Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%97+14.8Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

The Spa at Marshall - Med Spa

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 161 medical spas · 5.0★ from 239 Google reviews

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Report card

Percentile vs other medical spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Spa at Marshall - Med Spa is better than 99% of medical spas.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Spa at Marshall - Med Spa is better than 99% of medical spas.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Spa at Marshall - Med Spa is better than —% of medical spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Spa at Marshall - Med Spa is better than 97% of medical spas.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Spa at Marshall - Med Spa is better than 100% of medical spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Spa at Marshall - Med Spa is better than —% of medical spas.–
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Reviews for your job

Customers hired The Spa at Marshall - Med Spa for 8 kinds of job.

The Spa at Marshall - Med Spa for hydrafacial

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “HydraFacial”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “HydraFacial” · showing 20

Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have been a client at Marshall’s for several years and have always had a great experience. Cathy Dunn has been incredibly helpful in educating me on the various services and specials offered at the spa. She consistently goes above and beyond to ensure each visit is pleasant and makes every interaction with Marshall’s a seamless experience.

Great priceHydraFacialChemical peelsBOTOX treatments
Gretchen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Kyndall was amazing! She had the perfect mix of personal connection and making sure my experience was totally relaxing! My skin feels fabulous!!!

Reasonable priceHydraFacial
Kyra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Love my monthly facial with Lauren! She has helped me to achieve the skin I've always dreamed of having.

Reasonable priceHydraFacialDermaplaning
Andrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Lauren is the beat in Lexington! Love my facials and she is fabulous at what she does! Use her i highly recommend it!

Not sureHydraFacial
DJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Lauren did wonderful with my facial! I have never felt so relaxed and my skin feels absolutely amazing!

Reasonable priceHydraFacial
georgianneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great experience and personalized service with Dr.Mullins and his staff. Lauren offers great advice for my daily skin care regimen and knows what facial treatments are best for my skin. Highly recommend!

HydraFacialDermaplaning
Carolyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

How did I get so lucky to meet Lauren? I’ve been getting monthly facials and guidance from her since August 2024, and I keep coming back because she works miracles. I’m 78 years old, but most people think I’m much younger. Lauren’s work and advice is my secret. Plus, she’s just a lovely person, smart, funny, and very knowledgeable. Lucky me!

Reasonable priceHydraFacialDermaplaningService not listed
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Love Lauren D, she is so kind and always helps me feel my best.

HydraFacialChemical peelsDermaplaning
Camille1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I highly recommend Lauren for facial services. Lauren has done wonders for my skin over the last couple of years. She created a custom treatment plan to address my skin issues and has stayed committed to ensuring that I see results. I can’t thank Lauren enough for what she done for my skin and my confidence!

Great priceHydraFacial
Makenna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Lauren is the best! I have been getting facials from her for 3 years now. She always listens and is very personable. She has helped my skin tremendously!

Great priceHydraFacialChemical peelsDermaplaning
VickieLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Love my facials! I am so relaxed afterwards! My skin has never looked so good!

HydraFacial
Farrah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lauren is amazing! She does such a great job. Fantastic facial!

HydraFacial
Angie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Beautiful facility and an amazing experience! Paige was my provider and I can’t say enough about her expertise and caring nature. She did an amazing job on my lip filler and Botox treatment. I also received a first class hydra facial from Lauren. Would definitely recommend them both and the Spa at Marshall!

BOTOX treatmentsDermaplaningHydraFacial
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lauren was very knowledgeable and did an amazing job. My skin feels fantastic!

HydraFacial
KatyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lauren B and the entire staff at Marshall are incredible! Highly recommend

DermaplaningHydraFacial
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been seeing Lauren for the last 6 months and I have to say it’s been one of the best skin care facials that I have had! She really takes an interest in you and makes you feel so comfortable! Highly recommend Lauren and the whole staff !! Great group of people

BOTOX treatmentsDermaplaningHydraFacial
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lauren is simply the best!!! She’s the first person to take the time to truly help me with my skin. I highly recommend her!!

Chemical peelsHydraFacial
Kayla10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone at Marshall is so friendly and helpful. Lauren is amazing for skin care concerns. She truly cares about what she does and it shows! Thank you all!

HydraFacial
Denise12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lauren Burrell gave me a wonderful facial. My skin felt awesome. It also looked good! The best part was that Lauren found a spot on my face that she did not like. She kept recommending me I go to the dermatologist. I took her suggestion, and I had basal cell carcinoma. Their dermatologist sent me to the surgeon and…

HydraFacial
ALEX6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lauren did an amazing job! I loved it and I will be back!

HydraFacial

Show more hydrafacial reviews (2 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 40%Overpriced 0%Not sure 20%

Jobs customers hired them for

JobReviewsCategory typical
HydraFacial22—
Dermaplaning18—
Dysport treatment11—
Chemical peels6—
BOTOX treatments6—
Lip fillers6—
Vitalize Peel2—
B-12 injections2—

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