Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
Customers at The Spa at Marshall report high satisfaction with facial services, medical checkups, and blood draws, citing knowledgeable staff, personalized treatment plans, and a clean facility. Recurring themes include friendly greetings, prompt professional service, and effective communication regarding skincare regimens or health needs. The available excerpts do not contain any low-star reviews or specific criticisms, reflecting a consistent pattern of positive experiences across multiple visits.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Bar = this company · dark tick = category median.
239 Google reviews we collected
Phrases our text analysis found in 159 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cathy and Kelsey greet you with a smile and are so helpful.”
“I have been a client at Marshall’s for several years and have always had a great experience.”
“Highly recommend this place to anyone looking for top-notch care and a great experience!”
“I originally booked one just to see what it was like and was immediately hooked.”
“My skin always looks and feels incredible after every visit, and she takes the time to explain everything and tailor the treatment to my needs.”
“She takes the time to genuinely listen to her clients' concerns and then to develop a completely personalized skincare regimen specific to their unique needs.”
“You are worth it!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Spa at Marshall - Med Spa for 8 kinds of job. Pick one to see what they paid and said.
Cathy and Kelsey greet you with a smile and are so helpful. Kendall’s facials are amazing and Paige is very knowledgeable and makes you feel very comfortable.
I have been a client at Marshall’s for several years and have always had a great experience. Cathy Dunn has been incredibly helpful in educating me on the various services and specials offered at the spa. She consistently goes above and beyond to ensure each visit is pleasant and makes every interaction with Marshall’s a seamless experience.
Kyndall was amazing! She had the perfect mix of personal connection and making sure my experience was totally relaxing! My skin feels fabulous!!!
Love my monthly facial with Lauren! She has helped me to achieve the skin I've always dreamed of having.
Lauren is the beat in Lexington! Love my facials and she is fabulous at what she does! Use her i highly recommend it!
Lauren did wonderful with my facial! I have never felt so relaxed and my skin feels absolutely amazing!
| Job | Reviews | Category typical |
|---|---|---|
| HydraFacial | 22 | — |
| Dermaplaning | 18 | — |
| Dysport treatment | 11 | — |
| Chemical peels | 6 | — |
| BOTOX treatments | 6 | — |
| Lip fillers | 6 | — |
| Vitalize Peel | 2 | — |
| B-12 injections | 2 | — |
5.0 ★★★★★ 239 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Cathy and Kelsey greet you with a smile and are so helpful. Kendall’s facials are amazing and Paige is very knowledgeable and makes you feel very comfortable.
I have been a client at Marshall’s for several years and have always had a great experience. Cathy Dunn has been incredibly helpful in educating me on the various services and specials offered at the spa. She consistently goes above and beyond to ensure each visit is pleasant and makes every interaction with Marshall’s a seamless experience.
Kyndall was amazing! She had the perfect mix of personal connection and making sure my experience was totally relaxing! My skin feels fabulous!!!
Love my monthly facial with Lauren! She has helped me to achieve the skin I've always dreamed of having.
Lauren has helped my skin so much!!!
Lauren is the beat in Lexington! Love my facials and she is fabulous at what she does! Use her i highly recommend it!
Lauren did wonderful with my facial! I have never felt so relaxed and my skin feels absolutely amazing!
Great experience and personalized service with Dr.Mullins and his staff. Lauren offers great advice for my daily skin care regimen and knows what facial treatments are best for my skin. Highly recommend!
Hi, Georgianne. We are thrilled to learn that you had a positive experience with us!
How did I get so lucky to meet Lauren? I’ve been getting monthly facials and guidance from her since August 2024, and I keep coming back because she works miracles. I’m 78 years old, but most people think I’m much younger. Lauren’s work and advice is my secret. Plus, she’s just a lovely person, smart, funny, and very knowledgeable. Lucky me!
I can't recommend Lauren at the Beaumont location enough for all of your skincare needs! She takes the time to genuinely listen to her clients' concerns and then to develop a completely personalized skincare regimen specific to their unique needs. She is extremely compassionate, caring, personable, and dedicated to helping all of her clients.
Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
