Medical spa · Lexington-Fayette, KY · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 161 medical spasiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★525 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Luxe Lounge Medspa five stars based on five hundred twenty-five reviews, highlighting professional staff, welcoming atmosphere, and clean facilities. Customers frequently mention specific services like facials, injectables, and microneedling, noting that providers listen to concerns and explain treatments clearly. Recurring themes include competitive pricing, personalized treatment plans, and prompt communication regarding post-care issues. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 525 reviews (100% five-star).
Reviews on this page: 525 Google reviews (484 with written comments, 11 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 1, 2026.
Service: Medical Spa serving Lexington-Fayette, Kentucky.
Data from Google, last updated November 6, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Luxe Lounge MedspaMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Luxe Lounge Medspa: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Luxe Lounge Medspa: 100/100 on this factor. Category median: 94.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Luxe Lounge Medspa: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Luxe Lounge Medspa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Luxe Lounge Medspa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
525 Google reviews we collected
5.0of 5
5 stars523100%
4 stars10%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 484 written reviews
98%praise
Praise78698%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2940%
Reasonable4359%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30638%
Would recommend16621%
Quality & results13817%
Communication749%
Honesty & trust547%
Speed & response354%
Price & value283%
What customers talk about
We read 484 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff made me feel very welcomed and was very professional.”
“I highly recommend checking this place out if you are looking for good results, consistent services, and a wonderful experience.”
“I’ve been coming to LLMS for about two years now, and I truly cannot recommend them enough.”
“Her precision and attention to detail truly set her work apart.”
“I came in with terrible texture on my forehead and after a few visits, my skin is smooth and soft.”
“My provider was amazing, answered all my questions and gave her advice on what would work best for me.”
“I would probably trust her with my life & most definitely my lips.”
“Every detail of the atmosphere feels intentional, creating a space where you immediately feel relaxed, comfortable, and genuinely taken care of.”
“…oining the membership program, but it’s actually been a great way to slowly save up monthly for treatments and makes it less daunting than a lump sum…”
“Really competitive pricing and high-quality providers.”
People customers mention
Jenny49 reviews
Botox24 reviews
Alyssa22 reviews
Savannah22 reviews
Ashley20 reviews
Rachel17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Luxe Lounge Medspa for 8 kinds of job. Pick one to see what they paid and said.
KKandissLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
This was my first time at a beauty establishment like this. The staff made me feel very welcomed and was very professional. I will be returning. Self care is so important to us .. and I trust this company with my skin.
Reasonable priceBOTOX treatments
LLuiza2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My experience with Luxe Lounge was nothing short of exceptional! From the warm welcome to the excellent care, everything was wonderful. A special thank-you to Ashley for her outstanding eyebrow artistry! Her precision and attention to detail truly set her work apart. Although this was my first visit, I’m already…
Reasonable price
EEm10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
For the past couple years I have been trying places in town in hopes to establish a relationship with a provider(esthetics and aesthetics). I tried out Luxe Lounge last month and made my next appointment as soon as I got home. I really appreciate the clean, modern facility along with the warm welcome from all the…
AAngie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very nice Spa! Anna is very intelligent, conservative & just a nice woman. I did injectibles for the first time at 51 & today is only the day after but I’m blown away!! No bruising but I wouldn’t be mad. I’m a diabetic, am used to needles but the needles are tiny so it was virtually painless. Can’t wait to go back!
Reasonable priceDysport treatment
DDelilah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely wonderful experience at Luxe Lounge Medspa! My provider was amazing, answered all my questions and gave her advice on what would work best for me. I am completely satisfied with my treatment and results! The entire staff was warm and welcoming! I'm looking forward to going back!
Great priceLip fillers
TTH8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I always have such a great experience here. Really competitive pricing and high-quality providers. Ashley gave me a glass skin facial recently and I am so happy with the results. She is such a kind and knowledgeable person. She answered all my questions so clearly and is so articulate. I appreciate her science…
Great priceChemical peelsDermaplaningService not listed
This was my first time at a beauty establishment like this. The staff made me feel very welcomed and was very professional. I will be returning. Self care is so important to us .. and I trust this company with my skin.
Price assessment: Reasonable price
Services: BOTOX treatments
L
Luiza A. M.2 reviewsiTotal number of Google reviews Luiza has written across all businesses on Google Maps, not just this one.
My experience with Luxe Lounge was nothing short of exceptional! From the warm welcome to the excellent care, everything was wonderful. A special thank-you to Ashley for her outstanding eyebrow artistry! Her precision and attention to detail truly set her work apart. Although this was my first visit, I’m already looking forward to returning, exploring more services, and meeting the talented professionals who make Luxe Lounge so welcoming and exceptional!
Price assessment: Reasonable price
E
Em Serrano10 reviewsiTotal number of Google reviews Em has written across all businesses on Google Maps, not just this one.
For the past couple years I have been trying places in town in hopes to establish a relationship with a provider(esthetics and aesthetics). I tried out Luxe Lounge last month and made my next appointment as soon as I got home. I really appreciate the clean, modern facility along with the warm welcome from all the front desk girlies. I also appreciate that they have tons more to offer in their facials versus the other places I've gone to. Not to mention I got lucky with the sweetest, funniest esthetician ever; Nicole!!!!!
I have an appointment next month, and I plan on upgrading to the VIP Membership then! I can't wait to dabble on the aesthetics side next! :)
A
Angie Bennett5 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Very nice Spa! Anna is very intelligent, conservative & just a nice woman. I did injectibles for the first time at 51 & today is only the day after but I’m blown away!! No bruising but I wouldn’t be mad. I’m a diabetic, am used to needles but the needles are tiny so it was virtually painless. Can’t wait to go back!
Price assessment: Reasonable price
Services: Dysport treatment
D
Delilah3 reviewsiTotal number of Google reviews Delilah has written across all businesses on Google Maps, not just this one.
Absolutely wonderful experience at Luxe Lounge Medspa! My provider was amazing, answered all my questions and gave her advice on what would work best for me. I am completely satisfied with my treatment and results! The entire staff was warm and welcoming! I'm looking forward to going back!
Price assessment: Great price
Services: Lip fillers
T
TH Tran8 reviewsiTotal number of Google reviews TH has written across all businesses on Google Maps, not just this one.
I always have such a great experience here. Really competitive pricing and high-quality providers. Ashley gave me a glass skin facial recently and I am so happy with the results. She is such a kind and knowledgeable person. She answered all my questions so clearly and is so articulate. I appreciate her science background and how she connected it seamlessly to what’s happening during the facial while also translating to help me understand the terminology too. The front staff are always so positive and polite and happy too. It’s a great environment and I thoroughly look forward to seeing this team every time I come. I highly recommend checking this place out if you are looking for good results, consistent services, and a wonderful experience.
Price assessment: Great price
Services: Chemical peels, Dermaplaning, Service not listed
O
Olivia Hamilton1 reviewiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
My first time getting lip filler and Haley was amazing. Very personable and knowledgeable which made the experience amazing. I highly recommend this place.
Services: Lip fillers
M
Megan Serrer3 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.