iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%53+28.9Reliability 24%36+8.7Value 14%86+12.2Replies to reviews 7%16+1.1Craft & service penalty99−0.1Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#112 of 112 medical spasiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★92 Google reviews · 10 photos
82%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Spa Turlock 4.5 out of 5 stars based on 92 reviews, with the owner responding to 8% of them. Customers frequently praise Swedish, deep tissue, and couples massages, as well as facials like dermaplane and hydrafacial treatments, noting the staff's attentiveness and the relaxing atmosphere. However, recurring criticisms involve appointment scheduling issues, including rigid cancellation policies and instances where clients were turned away or waited without being seen.
Google rating: 4.5 out of 5 from 92 reviews (82% five-star).
Reviews on this page: 92 Google reviews (59 with written comments, 1 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: August 27, 2026.
Service: Medical Spa serving Turlock, California.
Data from Google, last updated October 25, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
The Spa TurlockMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Spa Turlock: 53/100 on this factor. Category median: 95.C
53
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Spa Turlock: 36/100 on this factor. Category median: 93.D
36
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Spa Turlock: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Spa Turlock: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Spa Turlock: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Spa Turlock: 16/100 on this factor. Category median: 81.F
16
Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
4.5of 5
5 stars7582%
4 stars67%
3 stars33%
2 stars22%
1 star67%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
91%praise
Praise3091%
Complaints39%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable350%
Overpriced00%
Not sure117%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1545%
Quality & results721%
Would recommend618%
Price & value39%
Speed & response13%
Communication13%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is truly an artist, she was very kind and made me feel comfortable and relaxed and my skin is glowing!”
“She was very thorough throughout the facial and made sure to educate me about my skin.”
“I recommend this place to everyone every chance I get!”
“Everyone was so friendly and the massage was amazing, as well as the price being affordable.”
“If you get a chance definitely book here and make sure to schedule a follow-up that same day, you won't regret it!”
“He was very attentive and listened to my concerns and came up with a game plan to give me a facial that wouldn't leave my very sensitive skin a red mess.”
People customers mention
Brenda4 reviews
Emily3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Spa Turlock for 2 kinds of job. Pick one to see what they paid and said.
Alondra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This place is the best and the only spa I go to! I recommend this place to everyone every chance I get!! Gabby is super awesome, and I usually always get her!
I had the chance to get Jessica today , and I couldn’t be happier with the service I got! Really relaxed me, it was the best Swedish massage that I have ever…
Great priceMassage
AlvaroLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★
These people are not accommodating or good massage folk. I only know of this place because I got a gift card for it. When I first went, I got a barely ok massage. I scheduled an appointment to go back to actually use the gift card. Life happens and I got busy, I called to let them know I would not be able to…
ElizabethLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Gianna and Melissa were great with my services I recieved. So excited to establish regular visits here!
FacialMassage
Dolly8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Just left and wanted to say that I had one of the best facials (dermaplane facial) with Emily! Love the jelly add on. So very relaxing and the face and shoulder massage was amazing!!
Great priceSkin treatmentsFacial
Jennifer1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’ve never left a review before but Jessica is amazing. Her massages are so good! She really knows how much pressure to apply and always asks what area need more attention. She leaves me feeling amazing and Iam always ready to rebook with her.
Reasonable priceMassage
GarethLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My wife and I had a couples massage and it was amazing. We booked for our next one.
This place is the best and the only spa I go to! I recommend this place to everyone every chance I get!! Gabby is super awesome, and I usually always get her!
I had the chance to get Jessica today , and I couldn’t be happier with the service I got! Really relaxed me, it was the best Swedish massage that I have ever gotten! This business will always have me as a customer ! :)
Price assessment: Great price
Services: Massage
Alvaro FrancoLocal Guide · 32 reviewsiTotal number of Google reviews Alvaro has written across all businesses on Google Maps, not just this one.
These people are not accommodating or good massage folk. I only know of this place because I got a gift card for it. When I first went, I got a barely ok massage. I scheduled an appointment to go back to actually use the gift card. Life happens and I got busy, I called to let them know I would not be able to make my appointment. They would not cancel the appointment and were going to charge my card rather than the gift card if I didn't make it in person. I drove to Turlock to make it in person within time to not be charged and was still charged full charge. Safe to say I won't be going back to redeem my gift card.
Elizabeth LotspeichLocal Guide · 33 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Just left and wanted to say that I had one of the best facials (dermaplane facial) with Emily! Love the jelly add on. So very relaxing and the face and shoulder massage was amazing!!
Price assessment: Great price
Services: Skin treatments, Facial
Jennifer Palacio1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I’ve never left a review before but Jessica is amazing. Her massages are so good! She really knows how much pressure to apply and always asks what area need more attention. She leaves me feeling amazing and Iam always ready to rebook with her.
Price assessment: Reasonable price
Services: Massage
Gareth PhillipsLocal Guide · 67 reviewsiTotal number of Google reviews Gareth has written across all businesses on Google Maps, not just this one.
My wife and I had a couples massage and it was amazing. We booked for our next one.
Price assessment: Not sure
Services: Massage
Response from the owner · 6 months ago
Thank you so much for taking the time to share you and your wife’s experience Gareth! And thank you for giving The Spa a try! See you at your next appointment!
Ana CaetanoLocal Guide · 3 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
I received such a relaxing service booking a facial with Emily, she's amazing! Left my skin feeling moisturized and brand new. I felt so glowy and happy with my service. I recommend booking with Emily if you're wanting a luxurious experience.
Price assessment: Reasonable price
Services: Facial
Response from the owner · 9 months ago
Thank you Briana! And thank you for taking the time to share about your experience at The Spa and with Emily! See you next time!
Mikayla Kroeker1 reviewiTotal number of Google reviews Mikayla has written across all businesses on Google Maps, not just this one.
Their estheticians are all amazing but I recently got a hydrafacial with Emily and it was AMAZING! She was very thorough throughout the facial and made sure to educate me about my skin. I have noticed such a big difference in my skin after this service. If you’ve been looking for your sign, this is it!
Response from the owner · 10 months ago
We love having you come in Mikayla! Thanks for taking the time to share your experience with others! We appreciate you!
ViankaLocal Guide · 20 reviewsiTotal number of Google reviews Vianka has written across all businesses on Google Maps, not just this one.
I’ve had such amazing massages with Brenda. I highly recommend her! I started going because I had such unbearable back pain and 3 deep tissues massages in, and I don’t have back pain anymore. Gift yourself a massage and go! Thanks, Brenda!!!
