Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
The Spaw logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%31+2.2Craft & service penalty99−0.1Momentum penalty87−1.3Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

The Spaw

Santa Ana, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 96 pet services · 4.8★ from 247 Google reviews

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Report card

Percentile vs other pet services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Spaw is better than 79% of pet services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Spaw is better than 75% of pet services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Spaw is better than 99% of pet services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Spaw is better than 100% of pet services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Spaw is better than 87% of pet services.A
87
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Spaw is better than 31% of pet services.D
31

Reviews for your job

Customers hired The Spaw for 6 kinds of job.

The Spaw for cat boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 30/100.How Job match is calculatedBuilt only from reviews Google tagged “Cat boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Cat boarding”

Malia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Me and my fathers cat was boarded here for over 2 weeks. Unfortunately we did not receive the service we expected. We were told we would receive regular updates and photos of her stay, however we had none. When inquiring about this via phone call, we were once again told we would receive photos and updates, yet…

Not sureCat boarding
douglas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Had my cat boarded here for a 19 day stay and just picked her up. Not once during her stay did I get any updates on how she was doing or pics sent of how she was there despite being told at dropoff that they would be updating me. I even called and asked how she was since she was pretty nervous when I dropped her…

Cat boarding
Suanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We were referred by a friend to The Spaw who has taken her dogs there for grooming & daycare. Our kitty, Willow, has fallen in love with "The Jungle" & has been there for her "Vacays" at least six times now. Elizabeth, the Cat Manager, along with Emily, Whitney & all of the staff are very loving & kind to Willow.…

Customer photo from Suanne's review
Great priceCat groomingCat boarding
MecLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Probably one of the best and most trusted places where I take my dogs. I’ll drive a pretty good 30 minutes just to get here because the service is unmatched, the owner is so knowledgeable and so honest. You can tell that Carrie does this because she loves what she does and doesn’t do this to try and pinch money out…

Reasonable priceDog groomingOther pet daycareDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 50%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming27—
Dog boarding7—
Dog daycare4—
Cat boarding4—
Other pet daycare3—
Cat grooming2—

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