Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate the facility 4.8 out of 5 based on 247 reviews, highlighting consistent praise for professional grooming, daycare, and boarding services. Customers frequently commend the staff for their kindness, punctuality, and ability to handle anxious or special-needs pets with gentle care. However, low-star feedback identifies a pattern of communication failures during long-term boarding, where promised updates and photos were not provided, alongside isolated complaints regarding missed appointments and undisclosed pet injuries.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
247 Google reviews we collected
Phrases our text analysis found in 151 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They provide professional and dependable service to our fur babies for over 10 years.”
“We’ve been coming here for years and always experienced kind, professional, and thorough staff.”
“Horrible service, horrible communication, and we are thankful our cat is home safe.”
“She doesn’t tremble, she doesn’t try to pull away, and she seems genuinely comfortable when we leave her there.”
“I have been a customer for over 15 years and highly recommend them to anyone.”
“Always has my little papillon looking her best :) from what I’ve paid in the past pricing is fair.”
“Tad pricey but they do a great job and make you feel very comfortable”
“I have had family emergencies and they were able to board Bowie the same day no questions asked.”
“I had to explain to them what it was and they still didnt understand.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Spaw for 6 kinds of job. Pick one to see what they paid and said.
Spaw is like family! All 4 of my let’s have been Blessed to go to Spaw and be treated like family and a King/Queen. They provide professional and dependable service to our fur babies for over 10 years.
Lucky enjoyed his day at The Spaw. Always a smooth check in and pick up. Service is always great and priced well. Thank you!
We love the Spaw! Winston always loves going to daycare. Today, he got a clean up and looks amazing as always. We love the staff. They are so caring and knowledgeable. We would not take our pup anywhere else.
Our pup LOVES going to the Spaw for grooming and daycare. The staff is just wonderful. Our pup doesn't even care when we drop her off or come pick her up because she is too excited to see the staff and get treats at the front desk!!
Wonderful service. Professional, caring, and accommodating. The Spaw truly cares about my puppy. I highly recommend their grooming services.
Benson & Daffodil had their pedicures today. They look fabulous. We love our Spaw day💕
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 27 | — |
| Dog boarding | 7 | — |
| Dog daycare | 4 | — |
| Cat boarding | 4 | — |
| Other pet daycare | 3 | — |
| Cat grooming | 2 | — |
4.8 ★★★★★ 247 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Spaw is like family! All 4 of my let’s have been Blessed to go to Spaw and be treated like family and a King/Queen. They provide professional and dependable service to our fur babies for over 10 years.
Lucky enjoyed his day at The Spaw. Always a smooth check in and pick up. Service is always great and priced well. Thank you!
We love the Spaw! Winston always loves going to daycare. Today, he got a clean up and looks amazing as always. We love the staff. They are so caring and knowledgeable. We would not take our pup anywhere else.
Our pup LOVES going to the Spaw for grooming and daycare. The staff is just wonderful. Our pup doesn't even care when we drop her off or come pick her up because she is too excited to see the staff and get treats at the front desk!!
Wonderful service. Professional, caring, and accommodating. The Spaw truly cares about my puppy. I highly recommend their grooming services.
*If you have a dachshund with ivdd, i reccommend this salon!* I took my Dachshund here Monday after frantically looking for a new groomer due to our last one slapping a waiver in my face and upping the charges to groom him when i said he had stage 1 IVDD. I had to explain to them what it was and they still didnt understand. They also kept insisting on using neck loops when his neuro told me to not allow groomers to use that on him. I called a few groomers near by, alot of them didnt want to groom him or didnt understand ivdd. Found The Spaw, was ready to be slapped with another waiver... but instead, the lady who i spoke to on the phone (i think her name is whittney? Im so sorry if thats wrong) knew about IVDD, she even broke down what they can do for him. She is absolutely lovely and i really can't thank you enough. Oslo just got diagnosed with this and its been a JOURNEY trying to find a grooming salon that knows about ivdd. They even put a little tag on my boy that says back issues, ivdd, so everyone knew. The communication between staff here is 10/10. He was groomed here monday and i can happily update you guys that he has no flare ups! Thank you so much for being patient with my anxiety (and oslo) aswell as taking so much time with me by answering all my questions/concerns!
Benson & Daffodil had their pedicures today. They look fabulous. We love our Spaw day💕
The only place we trust to take our babies. Ted and Maple love the Spaw!
Thank you so much! We truly appreciate you taking the time to share your experience and leave us a review. It means so much to our team!
Best place ever. I’ve been taking my dogs to the Spaw for over 20 years! Six dogs over the years!!
Wow, over 20 years and six amazing dogs! We can’t thank you enough for trusting us with your pups throughout all these years. It has truly been a privilege to be part of their lives and yours. We are so blessed to have you as part of our Spaw family, and your continued support means more to us than you know!
The SPaw has always groomed all my pets safely & with kindness & professionalism! They really enjoy going there! I wouldn’t take them anywhere else!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
