Apartment rental agency · Wellford, SC · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%78+49.6Reliability 28%76+21.5Replies to reviews 8%100+8.2Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 61 property management companiesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.7★★★★★178 Google reviews · 24 photos
89%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the property for quick maintenance responses, friendly leasing staff, and easy move-in processes. Positive feedback highlights efficient repairs and clean common areas. However, lower-rated reviews cite unresolved heating issues, unit cleanliness problems, and complaints about noise or exterior upkeep.
Google rating: 4.7 out of 5 from 178 reviews (89% five-star).
Reviews on this page: 178 Google reviews (120 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Property Management Company serving Wellford, South Carolina.
Data from Google, last updated October 31, 2026.
Score profile vs other property management companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
The SpringsProperty Management Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Springs: 78/100 on this factor. Category median: 86.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Springs: 76/100 on this factor. Category median: 74.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Springs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Springs: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
178 Google reviews we collected
4.7of 5
5 stars15989%
4 stars63%
3 stars42%
2 stars21%
1 star74%
Praise vs complaints
Phrases our text analysis found in 120 written reviews
97%praise
Praise14097%
Complaints53%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6444%
Speed & response3524%
Quality & results1410%
Would recommend128%
Honesty & trust86%
Communication64%
Price & value64%
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The great staff, quick response times on maintenance issues, and friendly neighbors make this a wonderful place to live, and I highly recommend it.”
“The maintenance team is always so helpful, time efficient, & friendly!”
“Sam, one of the maintenance people, fixed my in-unit dryer in less than 10 minutes and did an awesome job communicating with me about what went wrong with it.”
“Front office staff is amazing and I highly recommend it for people who are looking for something full of variety.”
“Destiny is very kind and empathetic as well as honest.”
“Not to mention he was easy to talk to and very informative!”
“The apartments are affordable, have nice people there and good maintenance when needed.”
People customers mention
Destiny5 reviews
Sam3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJayy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
My heat still isn’t working in my unit. They recommended using “Heat Emer” but it isn’t working AT ALL and the temperature in the apartment is going down. This is a HUGE issue due to it being cold! NOTHING WAS FIXED.
SStacey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★
Dish wash not working, ice maker not working pipes in showers loose, paint peeling in bathroom, had to deep clean bathrooms and kitchen and a bad odor in apartment. There was some screws missing from master bed room door hinge but has been fixed. And was not told this was a handicap apartment.
DDawson3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sam the maint. Supervisor came up to my apt. When I put a request in for issues with both my toilets, and by the time I had ran to the store and back he had resolved both the issues and even unclogged my bath drain while he was at it! Not to mention he was easy to talk to and very informative! Great service.
SSamuel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Solved my AC issue in 10 minutes. Fast, professional service. Happy with the maintenance staff on this property every time I’ve had an issue
MMarc6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I lived here for 5 years and loved it. The great staff, quick response times on maintenance issues, and friendly neighbors make this a wonderful place to live, and I highly recommend it.
DDaniel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Living here is really great! I haven’t had any issues since I moved in years ago. Maintenance is always good with keeping up with requests and maintaining the property. Front office staff is amazing and I highly recommend it for people who are looking for something full of variety.
My heat still isn’t working in my unit. They recommended using “Heat Emer” but it isn’t working AT ALL and the temperature in the apartment is going down. This is a HUGE issue due to it being cold! NOTHING WAS FIXED.
Response from the owner · 8 hours ago
Jayy,
It sounds like your experience at The Springs did not meet your expectations or the standard of service we provide to our customers. We hope we can make it up to you — please reach out to me at [email protected] at your earliest convenience!
Property Management Team, Property Manager
S
SoulProvider705 reviewsiTotal number of Google reviews SoulProvider70 has written across all businesses on Google Maps, not just this one.
Dear SoulProvider70,
Thanks for being a part of the The Springs family! We can’t wait to share your positive feedback with the rest of the team. We hope to continue to provide you with a quality experience.
Thank you,
Christian Vasaturo
Senior Community Manager
S
Stacey Dunlap4 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Dish wash not working, ice maker not working pipes in showers loose, paint peeling in bathroom, had to deep clean bathrooms and kitchen and a bad odor in apartment. There was some screws missing from master bed room door hinge but has been fixed. And was not told this was a handicap apartment.
Response from the owner · 2 weeks ago
Stacey,
Even though it was a negative experience, we appreciate your feedback. We hope to learn from our mistakes and make things right. Please let me know how I can make it up to you. Feel free to contact me directly at [email protected]
Property Management Team, Property Manager
J
Julio orlando santiago osorio4 reviewsiTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Dear Julio,
Thanks for being a part of the The Springs family! We can’t wait to share your positive feedback with the rest of the team. We hope to continue to provide you with a quality experience.
Thank you,
Christian Vasaturo
Senior Community Manager
D
Dawson Wagner3 reviewsiTotal number of Google reviews Dawson has written across all businesses on Google Maps, not just this one.
Sam the maint. Supervisor came up to my apt. When I put a request in for issues with both my toilets, and by the time I had ran to the store and back he had resolved both the issues and even unclogged my bath drain while he was at it! Not to mention he was easy to talk to and very informative! Great service.
Response from the owner · Edited a month ago
We are so grateful for your positive review, Dawson!
We hope to always provide a great experience at The Springs. Don’t hesitate to reach out if there’s a way we can improve serving you. Thanks again!
Thank you,
Christian Vasaturo
Senior Community Manager
S
Samuel Sawyer3 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
I lived here for 5 years and loved it. The great staff, quick response times on maintenance issues, and friendly neighbors make this a wonderful place to live, and I highly recommend it.
Response from the owner · Edited a month ago
Hey Marc!
Thanks for sharing your The Springs experience with us — we are glad it was a positive one!
Thank you,
Christian Vasaturo
Senior Community Manager
D
Daniel Davis1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Living here is really great! I haven’t had any issues since I moved in years ago. Maintenance is always good with keeping up with requests and maintaining the property. Front office staff is amazing and I highly recommend it for people who are looking for something full of variety.
Response from the owner · Edited a month ago
Daniel,
Thanks for visiting The Springs! It means so much when customers share their positive experiences with us. Thank you for your 5 star review.
Thank you,
Christian Vasaturo
Senior Community Manager
T
Tara Terrell5 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Dear Tara,
Thank you for your positive feedback! Our goal is to continue to provide a 5 star experience. We appreciate you and your business.
Thank you,
Christian Vasaturo
Senior Community Manager
K
Keiralee Young2 reviewsiTotal number of Google reviews Keiralee has written across all businesses on Google Maps, not just this one.
The apartments are beautiful. Touring the property very easy as the leasing office was very welcoming and inviting. I fell in love with the units immediately. They are spacious and have beautiful kitchens. The entire property is very well lit with plenty of natural sunlight. Destiny is very kind and empathetic as well as honest. The amenities at the place look worth it. The breezeways are clean alongside the parking lots. I am grateful I was able to tour here.
Response from the owner · Edited a month ago
Keiralee,
Thanks for visiting The Springs! It means so much when customers share their positive experiences with us. Thank you for your 5 star review.
Thank you,
Christian Vasaturo
Senior Community Manager
