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The Tailor's Wife

Tailor · South Plainfield, NJ · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%83+57.5Reliability 31%74+22.8Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 17 clothing alterationsPosition by Experts Score among all companies we track in this category. · better than 44%
4.8 ★★★★★ 30 Google reviews · 7 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

The Tailor's Wife at a glance

Customers frequently praise the shop for handling complex alterations like wedding dresses and formal wear, noting the staff's ability to accommodate last-minute requests with meticulous detail. Reviewers highlight the friendly, professional atmosphere and the quality of the work, often describing the team as talented and accommodating. The primary criticism centers on pricing, with one reviewer finding the cost for simple hems to be excessive despite acknowledging the staff's friendliness.

  • Google rating: 4.8 out of 5 from 30 reviews (93% five-star).
  • Reviews on this page: 30 Google reviews (21 with written comments, 5 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 15, 2026.
  • Service: Clothing Alteration serving South Plainfield, New Jersey.

Data from Google, last updated October 26, 2026.

Score profile vs other clothing alterations

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction83Reliability74Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 83 (median 83)Reliability: 74 (median 75)Momentum: 100 (median 100)
The Tailor's WifeClothing Alterations median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Tailor's Wife: 83/100 on this factor. Category median: 83.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Tailor's Wife: 74/100 on this factor. Category median: 75.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Tailor's Wife: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 29.–
–

Bar = this company · dark tick = category median.

Star ratings

30 Google reviews we collected

  • 5 stars2893%
  • 4 stars13%
  • 3 stars00%
  • 2 stars00%
  • 1 star13%

Praise vs complaints

Phrases our text analysis found in 21 written reviews

  • Praise19100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results632%
  • Staff & attitude632%
  • Would recommend316%
  • Honesty & trust211%
  • Speed & response15%
  • Price & value15%

What customers talk about

We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They did a wonderful job in fulfilling requests on every details.”
  • “very friendly staff, and exceptional customer service.”
  • “Highly recommend for all alteration services :) Especially gowns and dresses!”
  • “I highly recommend Joanne and the rest of the team at the Tailor’s wife - they have my complete trust for any future alterations.”
  • “Great work, very fast and lovely people”
  • “Professional, kind and reasonable prices!”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Tailor's Wife for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

very friendly staff, and exceptional customer service. Love supporting a business that cares about their customers

XO1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They have helped me out on several occasions! And have done some amazing work! I bought a dress for my daughter’s wedding! They basically reconstructed the dress! Which was so unique it had 3 Dimensional flowers on it! They really did an amazing job very talented people and a pleasure to work with!

Customer photo from XO's review
Raymond3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had List a considerable amount of weight and didn’t know if they were able to be altered! I brought in several pairs of dress slacks and 3 suits 2 sport coats ! Marco pined every garment and and I was amazed that everything fit like a glove! He truly is a talented man! I would ever go anywhere else for my…

BenLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great people! I had such an easy time working with them to get my tailoring done. I will definitely go back when I need more.

JessicaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

As much as I would have loved to submit a good review because the friendliness of the staff, unfortunately paying $250 for 2 hems to be done on a dress completely ruined the experience for me. Each hem came out to be $125. The picture is added for reference. Charging people $125 per simple hem/alteration is outrageous.

Customer photo from Jessica's review
SLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fashionable and friendly owner acceptable for walk ins and accommodating service. Nice job for my Jersey emblem.

Photos

Customer reviews

4.8 ★★★★★ 30 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Michael Palumbo3 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

very friendly staff, and exceptional customer service. Love supporting a business that cares about their customers

XO Salon1 reviewTotal number of Google reviews XO has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They have helped me out on several occasions! And have done some amazing work! I bought a dress for my daughter’s wedding! They basically reconstructed the dress! Which was so unique it had 3 Dimensional flowers on it! They really did an amazing job very talented people and a pleasure to work with!

Raymond Robert Salon3 reviewsTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had List a considerable amount of weight and didn’t know if they were able to be altered! I brought in several pairs of dress slacks and 3 suits 2 sport coats ! Marco pined every garment and and I was amazed that everything fit like a glove! He truly is a talented man! I would ever go anywhere else for my alterations! They’re the best around! Professional, kind and reasonable prices! Thank you all for for incredible service and hospitality! Gerard Maddalena

Ben AtkinsonLocal Guide · 20 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people! I had such an easy time working with them to get my tailoring done. I will definitely go back when I need more.

Jessica NorvalLocal Guide · 10 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As much as I would have loved to submit a good review because the friendliness of the staff, unfortunately paying $250 for 2 hems to be done on a dress completely ruined the experience for me. Each hem came out to be $125. The picture is added for reference. Charging people $125 per simple hem/alteration is outrageous.

S KLocal Guide · 25 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fashionable and friendly owner acceptable for walk ins and accommodating service. Nice job for my Jersey emblem.

Jayanth Mammen4 reviewsTotal number of Google reviews Jayanth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely perfect experience, great service.

Walter StuartLocal Guide · 75 reviewsTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The entire staff but especially Marco deserve 7 stars. I called in a panic on a Friday before a black tie event on Saturday and they managed to adjust my tux pants (that I hadn't worn in >20 years 🤦‍♂️) perfectly. I've learned my lesson and won't be so last minute like this again, but huge thanks and respect for taking such good care of me. I'm a loyal customer forever.

Jennifer ChenLocal Guide · 8 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a wonderful job in fulfilling requests on every details. I am very satisfied with their work.

Alexander ReedLocal Guide · 20 reviewsTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I stopped in to get measurements for a suit for a friend’s wedding. The gentleman was extremely accommodating, friendly, and was a great help!

The Tailor's Wife on Google Maps →

Business details

  • Address: 457 Springfield Ave, Berkeley Heights, NJ 07922
  • Phone: (908) 665-9000
  • Service area: South Plainfield, NJ