iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Craft & service penalty98−0.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★48 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Tailored Closet of Arcadia five stars based on forty-eight reviews, noting that the owner responds to all feedback. Customers describe the custom closet design and installation process as smooth, with staff providing clear communication, 3D renderings, and detailed explanations of material options. Recurring themes include punctual installation, reasonable pricing, and the ability to maximize storage in limited spaces using quality materials. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 48 reviews (100% five-star).
Reviews on this page: 48 Google reviews (48 with written comments, 32 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Tailored Closet of Arcadia: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Tailored Closet of Arcadia: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Tailored Closet of Arcadia: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Tailored Closet of Arcadia: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
5.0of 5
5 stars48100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
98%praise
Praise11398%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2824%
Staff & attitude2219%
Quality & results2017%
Speed & response1614%
Communication1311%
Price & value109%
Honesty & trust65%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We are so excited for our new closets and would highly recommend The Tailored Closet of Arcadia!”
“They were always professional, honest and delivered on what they promised.”
“After walking away from a not-so-great experience with a corporate competitor, we were so happy to find a local and family-run operation to complete o…”
“They were very professional, prompt and came prepared with samples during the consultation.”
“They explained the details of the different options and materials available to us.”
“It was reasonably priced and turned out beautifully!”
“They never made us feel rushed and genuinely cared about getting everything just right.”
People customers mention
Tiffany22 reviews
James21 reviews
Andrew14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Yvett3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
James and Andrew were simply the best. They were always professional, honest and delivered on what they promised. I am loving my new closet.
Molly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
A pleasure to work with, we love our new closets and they really took the time to make sure our needs were being met. The process was smooth throughout. Highly recommend!
Heather4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
After walking away from a not-so-great experience with a corporate competitor, we were so happy to find a local and family-run operation to complete our custom closets. Our home was damaged in the Eaton Fire, but James and his family helped us find a silver lining by building us beautiful new closets ready for us…
Susanne5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The entire experience was very pleasant and organized! We are so excited for our new closets and would highly recommend The Tailored Closet of Arcadia!
Le1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We did a complete remodel of our house and were in need of a custom closet solution with quality materials to complete the look we wanted. James and Tiffany were the perfect team for job. They explained the details of the different options and materials available to us. Their knowledge and expertise made it so easy…
Michael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The Tailored Closet of Arcadia installed a custom closet/armoire along an entire wall. It was reasonably priced and turned out beautifully! They worked with us on the design and accommodated our needs. The installers were polite , professional , kept work areas clean, and were finished installing in a few hours.
James and Andrew were simply the best. They were always professional, honest and delivered on what they promised. I am loving my new closet.
Response from the owner · 3 days ago
Yvett, we are so happy that you are pleased with the new closet. We really enjoyed working with your family to come up with the perfect solution. Thank you for trusting our family with your project.
Molly Zielenbach2 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
A pleasure to work with, we love our new closets and they really took the time to make sure our needs were being met. The process was smooth throughout. Highly recommend!
Response from the owner · 3 weeks ago
Molly, it was a pleasure working with you to fulfill your closet needs. Collaboration with the client is a very important step to 100% satisfaction. Thank you for trusting us with your home.
Heather Walker4 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
After walking away from a not-so-great experience with a corporate competitor, we were so happy to find a local and family-run operation to complete our custom closets. Our home was damaged in the Eaton Fire, but James and his family helped us find a silver lining by building us beautiful new closets ready for us to move back in. Their attention to detail was so impressive - they even measured my husbands shoes so they could design the perfect shelves to fit them all. We would absolutely work with them again in the future.
Response from the owner · 3 weeks ago
Heather, thank you so much for the kind words. We know how devastating the Eaton fires were for all the affected homeowners. We feel like honesty and transparency is the best way to take care of the families during the rebuild process. We are so happy to be able to work with you and your family. Thank you.
Susanne Fisher5 reviewsiTotal number of Google reviews Susanne has written across all businesses on Google Maps, not just this one.
The entire experience was very pleasant and organized! We are so excited for our new closets and would highly recommend The Tailored Closet of Arcadia!
Response from the owner · a month ago
Susanne, thank you so much for trusting our family run franchise with your beautiful home. We are glad we were able to meet your expectations. We enjoyed working with your family to come up with the perfect closets.
Le M1 reviewiTotal number of Google reviews Le has written across all businesses on Google Maps, not just this one.
We did a complete remodel of our house and were in need of a custom closet solution with quality materials to complete the look we wanted. James and Tiffany were the perfect team for job. They explained the details of the different options and materials available to us. Their knowledge and expertise made it so easy for us to choose which options to go with. They were very professional, prompt and came prepared with samples during the consultation. We’ve tried a larger company in the past but the quality of the materials just don’t compare to what we got through James and Tiffany. Andrew and the installation team completed the installation as scheduled and we couldn’t be happier!
Response from the owner · 2 months ago
Le, we really enjoyed working with you and your husband to fulfill your closet needs. Our goal is to make the entire process as smooth and as honest as possible. Thank you for letting us work in your beautiful home.
Michael Rosenfeld3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The Tailored Closet of Arcadia installed a custom closet/armoire along an entire wall. It was reasonably priced and turned out beautifully! They worked with us on the design and accommodated our needs. The installers were polite , professional , kept work areas clean, and were finished installing in a few hours.
Response from the owner · 2 months ago
Michael, yes, we love the way the wardrobe turned out. Great choice in color selection as it fits perfectly in the room. Thank you for using our family for this project.
Tam Ly3 reviewsiTotal number of Google reviews Tam has written across all businesses on Google Maps, not just this one.
Before hiring Tailored Closet of Arcadia for my closet in Glendale, I shopped around 3 other places. They were by far the best. James and his family were top notch professionals. They were responsive, thorough and detailed oriented with the design, collaborative in helping me build out my closet and its features, they had the best quality with dovetailed birchwood drawers, and they ensured that the design fit the odd angles and layout of my closet. The best part, was their prices were better than the competitors. James also came out before the install to tape out the design so I can make adjustments to the height and layout. It was clear that it is a passion project for the family from start to finish. I couldn't be happier with my new closet. Definitely recommend going with them!! I wished I did this sooner.
Response from the owner · 2 months ago
Tam, thank you so much for allowing our family to build and design your beautiful walk in closet. We are happy that we met your expectations. It's always fun to collaborate with our customers to come up with that perfect design. Thanks again.
Cristina De Castro-Dela Cruz4 reviewsiTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
It’s been such a joy working with The Tailored Closet of Arcadia. James and Tiffany are great communicators, talented designers and conscientious people. I highly recommend working with them for your closet needs.
Response from the owner · 3 months ago
Thank you so much. We love our jobs and enjoy helping people find a solution in an affordable way. Thank you so much for choosing our family run franchise.
Toni Hoffman1 reviewiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
The closet turned out to be perfect for organizing all our clothes shoes and accessories. Nice quality materials were used and James, Tiffany and Andrew were great to work with. They gave us good suggestions for designing the closet and the installation process was perfect. I highly recommend using Tailored Closet of Arcadia.Toni Hoffman of Monrovia.
Response from the owner · 4 months ago
Toni, thank you so much for letting us work on your beautiful home. We are glad that your master closet turned out so beautifully. We really enjoyed collaborating with you to come up with the perfect design.
George Yoo4 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Love this family run business. I was looking for someone local after repainting and ripping out my old closet. I was looking for someone with a great track record of reviews and stumbled across them.
Can’t emphasize how great they are! I already had an idea of what I wanted, but James and his wife Tiffany were both great to work with on the design and layout. We brainstormed together and coming up with a layout that suited my needs (my closet being more on the smaller side due to the homes age it was built in). After approval and waiting about two weeks for the materials needed, their son Andrew and his crew showed up to do installation. They spent the time to make sure installation was properly done and fitted to the old walls of the home. The final results were excellent and couldn’t be happier! Would definitely recommend and will be using them again for future projects!
Response from the owner · 5 months ago
George, it is always fun to collaborate with the homeowner to build a closet to fit their needs. Afterall, it is the homeowner that will be using the closet day after day, not us. Our entire family thanks you for choosing us and appreciate your trust. Thank you again and we are very happy that we were able to meet your expectations.
