Medical spa · Jurupa Valley, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 112 medical spasiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★138 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Theory of Me Med Spa 4.9 out of 5 stars based on 138 reviews. Customers frequently highlight the facility's cleanliness and the staff's attentiveness, noting that providers explain procedures thoroughly and address patient concerns. Common services include Botox, lip fillers, and facials, with many visitors describing the experience as quick and comfortable. The primary criticism from lower-rated reviews involves a perceived lack of empathy regarding pain during injectable treatments, with one client stating they would not return due to dismissive communication.
Google rating: 4.9 out of 5 from 138 reviews (98% five-star).
Reviews on this page: 138 Google reviews (133 with written comments, 4 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 21, 2026.
Service: Medical Spa serving Jurupa Valley, California.
Data from Google, last updated October 26, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Theory of Me Med SpaMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Theory of Me Med Spa: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Theory of Me Med Spa: 86/100 on this factor. Category median: 93.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Theory of Me Med Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Theory of Me Med Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Theory of Me Med Spa: 54/100 on this factor. Category median: 81.C
54
Bar = this company · dark tick = category median.
Star ratings
138 Google reviews we collected
4.9of 5
5 stars13598%
4 stars00%
3 stars00%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
100%praise
Praise209100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2956%
Reasonable2038%
Overpriced12%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6832%
Quality & results4622%
Would recommend4320%
Communication2512%
Speed & response157%
Honesty & trust94%
Price & value42%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…r lip filler ( never had anything done before) and Dianna is the MOST caring, intelligent, and helpful Nurse.…”
“Just had My Lips Filled with Nicole she did such a Great Job on My Lips and was very informative for My after Care .”
“Excelente customer service, Nicole was really sweet and helpful, totally recommend this place.”
“She took the time to explain how it works specifically for my face and I truly felt I could trust her work.”
“I felt at ease and the process was quick and almost painless.”
“I appreciate it that she was honest with her recommendations of being conservative since it was my first time.”
“Great customer service, fair pricing, and no shame.”
People customers mention
Nicole16 reviews
Botox14 reviews
Marla9 reviews
Dianna6 reviews
Diana6 reviews
Stella5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Theory of Me Med Spa for 8 kinds of job. Pick one to see what they paid and said.
Ana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had my first appointment with Nicole, and she was great! She gave me really good advice and recommendations
BOTOX treatments
Stephanie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Love this place!!! Diana is amazing front desk is super friendly I love it here 💕
Lip fillersBOTOX treatmentsPRP facial
LauraLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just had My Lips Filled with Nicole she did such a Great Job on My Lips and was very informative for My after Care ...Areli was such a Gracious Host when I arrived aswell.
Priscilla1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Came in for my first appointment for Botox. The place was beautiful and immaculate. Nicole was my injector. I appreciate it that she was honest with her recommendations of being conservative since it was my first time. I felt at ease and the process was quick and almost painless. Will definitely come back.
Elese1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Super easy to schedule an appointment. I was seen promptly. Received great information and all my concerns/questions were addressed well. Diana RN was amazing! Definitely coming back, definitely recommend~
Great price
Maya4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Such a lovely experience!! Diana was so lovely and well educated! She explained the Botox process and calmed my anxiety about the injection. Areli was also so kind! Overall such an amazing experience! Definitely recommend
Please don’t hesitate to book an appointment, yesterday was my first time going in for lip filler ( never had anything done before) and Dianna is the MOST caring, intelligent, and helpful Nurse. She took the time to explain how it works specifically for my face and I truly felt I could trust her work. And guess what I absolutely LOVE my results and plan on booking again for Botox/Dysport! Also shout out Areli such a wonderful coordinator she’s extremely kind and welcoming. Theory of Me is THE place to go and this is my first time leaving review anywhere! I also decided to book my appointment because of the other previous great reviews. I Love them so much and I’m sure everyone else that works there is a gem! Book now. 😻 I forgot to mention it was painless she was very gentle and accommodating with a squeezing ball great music lol it was genuinely the most fun I’ve had in a while trying a new experience it was relaxing even but needles don’t bother me in general and I have a high pain tolerance so if you are nervous about that don’t worry, nothing is rushed and they won’t do anything you’re not comfortable with ✨
Price assessment: Great price
Services: Lip fillers
Ana Correa4 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Christina PadillaLocal Guide · 12 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Just had My Lips Filled with Nicole she did such a Great Job on My Lips and was very informative for My after Care ...Areli was such a Gracious Host when I arrived aswell.
Response from the owner · 3 weeks ago
Hi Laura,
We are thrilled to hear that you had a positive lip filler experience with us at Theory of Me. Thank you so much for your positive review! =)
Priscilla Madrigal1 reviewiTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Came in for my first appointment for Botox. The place was beautiful and immaculate. Nicole was my injector. I appreciate it that she was honest with her recommendations of being conservative since it was my first time. I felt at ease and the process was quick and almost painless. Will definitely come back.
Response from the owner · 3 weeks ago
Hi Priscilla,
Thank you so much for the positive review. We are happy to hear that your first Botox appointment went great and we are excited to see you again! =)
Elese Marie1 reviewiTotal number of Google reviews Elese has written across all businesses on Google Maps, not just this one.
Super easy to schedule an appointment. I was seen promptly. Received great information and all my concerns/questions were addressed well. Diana RN was amazing! Definitely coming back, definitely recommend~
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you Elese! Its so great to hear that you enjoyed your experience at Theory of Me med spa. We cant wait to see you again! =)
Maya Sanaa4 reviewsiTotal number of Google reviews Maya has written across all businesses on Google Maps, not just this one.
Such a lovely experience!! Diana was so lovely and well educated! She explained the Botox process and calmed my anxiety about the injection. Areli was also so kind! Overall such an amazing experience! Definitely recommend
Price assessment: Great price
Response from the owner · 3 weeks ago
Hi Maya,
We are happy to hear that Dianna was able to provide you with an amazing botox experience at Theory of me. Please visit us again soon! =)
Stephanie Salcido8 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Nicole was amazing walked me through the whole process of botox/Dysport and it was fast and easy. I am so glad I found theory of me & it's so close to my house. I will continue to be back.
Price assessment: Reasonable price
Services: BOTOX treatments
Response from the owner · 3 weeks ago
Hi Stephanie!
Thank you so much for the positive review and we cant wait to see you again at Theory of me! =)
BRENDA SANTIZO3 reviewsiTotal number of Google reviews BRENDA has written across all businesses on Google Maps, not just this one.
