How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for a/c system repair
Clear ✕All 66 Google reviews tagged “A/C system repair” · showing 20
The technician was well manner and knowledge of what he was doing and answered all my questions concerning my issues
Araron unclogged a condensate line. Professional and honest. Thank you Aaron!
Very nice technicians. Quick response times and very professional. I highly recommend the company.
The technician Aaron that visited my house today for a fall winter, was very knowledgeable and very straightforward about the condition of my unit and any future issues that I should consider. What I appreciated was that there was no hard sell only advice that I may want to look at for future. Very happy with the service so far.
Tech very pleasant, respectful, and professional. Very friendly.
Terrance was wonderful! He arrived 10 mins early and was so kind and communicative. He even double checked if, because I had a call to take, his tools would be too loud for the 30-mins I had to concentrate. Would welcome him back to our home anytime. Thanks so much, Terrance.
Aaron was on time, knowledgeable and professional. Been using Thermo Direct for several years and hires the best technicians. Great customer service as well.
Felippe was WONDERFUL!! On time, professional, thorough, kind, and helpful! I've been with Thermo Direct for a while now and am very pleased with their services. I feel like they WANT to take good care of me and they do!
Aaron did a phenomenal job during a check up. Identified a problem, stayed with it until he exhausted all options, and came back to complete the fix as soon as he had the part. Even pointed out a repair I need to do in my attic, unrelated to the HVAC. Stellar work!
Great Tech. Worked to find the problem and fix it
Love these folks. Always call them with confidence they will do what they can to solve any issues we have with our system!
Felipe Garcia was very professional and nice he was amazing and very knowledgeable about his job hundred stars
Service was outstanding , Rotley showed up on time. Pointed out everything that was wrong , had everything fixed within a timely manner.💙
Thermo direct did a great job installing an Goodman SD 3.5-ton Inverter HVAC system. They replaced an incorrectly installed system by moving the air handler from the closet to the attic. Eddie Blanchard: HVAC Licensed Sale Rep that provided sound technical advice and warned me what to look out for with other…
Campbell with Thermo Direct is a very kind and knowledgable person and it was a pleasure having him here. I would highly reccomend him
Mr Rome has always done an outstanding job. I called 2 roofing experts to inspect the issue. Neither could find the problem. In less than 10 minutes Mr Rome identified the issue. I want to commend him and recommend that he is rewarded for the excellent job he is doing. He deserves a raise accompanied with a promotion. Thank you.
Once again so happy with service! Special shout out to Felipe! He was kind, helpful, and knowledgeable.
Thermo Direct sent a great individual to do my estimate and the two gentleman who installed my HVAC system were courteous and worked hard. The service went downhill from there. The inspection was scheduled for the city to inspect the unit and ensure it was installed correctly and compliant with current housing…
Campbell was GREAT! He noticed my system was having issues during my regular maintenance appointment. He was not able to fix it that day so he came back a week or so later. He was determined to figure out the issue and didn’t stop til he did. My AC is working better than it ever has
Bought a Dykin fit one year ago. The system has fell to work the way it was supposed to. I call the company over and over again to fix the system. Every time they come out they manage to get they system up and running for a month or two. Now a year into it they want me to buy a maintenance plan or pay to fix a…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
