How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for HVAC duct & vent installation
Clear ✕All 47 Google reviews tagged “HVAC duct & vent installation” · showing 20
as always, Thermo Direct provided great service. They are solid, reliable and honest, and do good work. I highly recommend them
Showed up on time, very polite and knowledgeable. I would recommend ThermoDirect to anyone needing new HVAC
Great HVAC technician. Thanks
I am so pleased with the work, dedication, and the professionals who made my new heat pump system possible. Thanks forma great experience .
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Terrance was very professional and knowledgeable. Explained what was done and asked if I had any questions.
Quick easy did an excellent job
Thermo direct did a great job installing an Goodman SD 3.5-ton Inverter HVAC system. They replaced an incorrectly installed system by moving the air handler from the closet to the attic. Eddie Blanchard: HVAC Licensed Sale Rep that provided sound technical advice and warned me what to look out for with other…
Austin and his partner were professional, pleasant and communicated efficiently along the way.
Every detail was perfect! Great, informative Sales, with hardworking and careful installers, Marcus and Cameron. No dinks in walls or debris left behind. Polite and professional.
Absolutely recommend from tuck the salesperson to Quinten our technician. Extraordinary service.
Quinton did an excellent job explaining procedures and answering my questions. He also did the physical work required to get to the root of my questioning. Very thorough.
Eddie was very knowledgeable, friendly, and patient in covering my HVAC install options.l and my questions. Thermo Direct got my installation scheduled quickly and went above and beyond in making meaningful recommendations compared to other HVAC providers.
I want to thank Rotley. He was very professional I would strongly recommend him for future jobs. All aspects of the process were at a high level of professionalism and efficiency. I was treated as a valued customer by all departments. Thank you Thermo Direct!
They were awesome, did a great job. 👍
Very pleased with the design, pricing and installation of our new HVAC system and ductwork. Was offered a variety of products and options that would meet our needs and was able to make the best decision for our home. I was very impressed with the professional commitment of members of the sales department, office…
We love thermo direct! Our AC went out after a massive storm caused our drainage pipe to clog, and in this humidity and heat, I knew exactly who to call. Less than a day later and the AC was back on ice cold! They’re always on time, communicating with them on any area of concern is responsive and professional. They…
Been using Thermo Direct for a few years now, they always have top flight techs show up and do thorough work, the latest was a furnace check by their tech Luis. Not only a pleasant man but very thorough in what he did along with information he provided. I've had Thermo Direct do PMs on my systems and were the most…
What a great team.they was very productive...prophistant..and on time. .awesome..so far so good...I'm thinking they finAlly figured out the problem. It's doing good. So far.ty
Aaron came out and gave me what felt like a very honest initial repair vs replace assessment. Our conversation never felt condescending or mercurial; it felt well informed and fair, which is what I was hoping for. I feel hopeful all my future interactions with TD will be the same.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
