How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for HVAC system repair
Clear ✕All 136 Google reviews tagged “HVAC system repair” · showing 20
Rome provided me with excellent service and was very thorough in explaining everything related to the issues I was having with my heating system. He is a credit to your company, and I would recommend him to anyone. Thank you for the outstanding service!
Great service! Timothy explained what he was doing and why. Overall great service! Routine system inspection and it all checked out. Thanks!
Rome was friendly and courteous. He did a thorough accessment even though he had to work late.
great job very polite outstanding we are very please with with Thermo Direct
Thermo Direct is awesome!!!
On time. Excellent, knowledgeable staff. System works beautifully. Would highly recommend their services. Special shout out to Rome for getting my system up and running and staying on the job until 8pm. Many thanks!
He is kind and polite. He explained what he was doing and answered all of my questions. He made recommendations. Thank you Tuck!
Rome was fantastic!!! Highly recommend ⭐️🌟💫🤩 Professional and friendly. Pure excellence!
Kevin solved a problem for us, beyond the usual work..
Thermo Direct is top notch. Felipe got us up and running! Cool night ahead!!!
Based on a family member's recommendation I had Thermo Direct come out to diagnose my heat pump. They did a complete analysis of my problem and gave me the repair vs. replace data I needed to make an informed decision.
Tech very pleasant, respectful, and professional. Very friendly.
The service technicians are always great. The only complaint is that the scheduling sometimes can be a little bit hard to get lined up because of glitches in the system or something they have to reschedule. This recent technician was the best I've ever had. He was very thorough. Knowledgeable of what was going on. I…
Felipe performed the semi- annual inspection of my two hvac units. He was very professional, personable, and polite. Throughout the whole process, he explained what he was working on, the status, and made a few recommendations to improve my system. Although he presented my options, he did not pressure me, and we…
Fantastic job, nice gentleman, I have had nothing but polite, professional in every dealings with Therma Direct! Thank you!
Felipe was kind and informative- extremely thorough in his inspection and recommendation of services. He is trustworthy and that means a lot in HVAC. Very appreciative of his level of service and will be using the company going forward based on this experience.
Very knowledgeable and friendly service. Warranty repair, no cost to me. Great job.
Aaron was on time, knowledgeable and professional. Been using Thermo Direct for several years and hires the best technicians. Great customer service as well.
Completely new system installed by Thermo Direct hasn’t worked correctly since one day after installation.
Felippe was WONDERFUL!! On time, professional, thorough, kind, and helpful! I've been with Thermo Direct for a while now and am very pleased with their services. I feel like they WANT to take good care of me and they do!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
