How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for HVAC system repair
Clear ✕All 136 Google reviews tagged “HVAC system repair” · showing 40
Rome provided me with excellent service and was very thorough in explaining everything related to the issues I was having with my heating system. He is a credit to your company, and I would recommend him to anyone. Thank you for the outstanding service!
Great service! Timothy explained what he was doing and why. Overall great service! Routine system inspection and it all checked out. Thanks!
Rome was friendly and courteous. He did a thorough accessment even though he had to work late.
great job very polite outstanding we are very please with with Thermo Direct
Thermo Direct is awesome!!!
On time. Excellent, knowledgeable staff. System works beautifully. Would highly recommend their services. Special shout out to Rome for getting my system up and running and staying on the job until 8pm. Many thanks!
He is kind and polite. He explained what he was doing and answered all of my questions. He made recommendations. Thank you Tuck!
Rome was fantastic!!! Highly recommend ⭐️🌟💫🤩 Professional and friendly. Pure excellence!
Kevin solved a problem for us, beyond the usual work..
Thermo Direct is top notch. Felipe got us up and running! Cool night ahead!!!
Based on a family member's recommendation I had Thermo Direct come out to diagnose my heat pump. They did a complete analysis of my problem and gave me the repair vs. replace data I needed to make an informed decision.
Tech very pleasant, respectful, and professional. Very friendly.
The service technicians are always great. The only complaint is that the scheduling sometimes can be a little bit hard to get lined up because of glitches in the system or something they have to reschedule. This recent technician was the best I've ever had. He was very thorough. Knowledgeable of what was going on. I…
Felipe performed the semi- annual inspection of my two hvac units. He was very professional, personable, and polite. Throughout the whole process, he explained what he was working on, the status, and made a few recommendations to improve my system. Although he presented my options, he did not pressure me, and we…
Fantastic job, nice gentleman, I have had nothing but polite, professional in every dealings with Therma Direct! Thank you!
Felipe was kind and informative- extremely thorough in his inspection and recommendation of services. He is trustworthy and that means a lot in HVAC. Very appreciative of his level of service and will be using the company going forward based on this experience.
Very knowledgeable and friendly service. Warranty repair, no cost to me. Great job.
Aaron was on time, knowledgeable and professional. Been using Thermo Direct for several years and hires the best technicians. Great customer service as well.
Completely new system installed by Thermo Direct hasn’t worked correctly since one day after installation.
Felippe was WONDERFUL!! On time, professional, thorough, kind, and helpful! I've been with Thermo Direct for a while now and am very pleased with their services. I feel like they WANT to take good care of me and they do!
Great & quick service, Rome got the problem resolved and I appreciate his thoroughness, Good job
Aaron did a phenomenal job during a check up. Identified a problem, stayed with it until he exhausted all options, and came back to complete the fix as soon as he had the part. Even pointed out a repair I need to do in my attic, unrelated to the HVAC. Stellar work!
Demarcus at Thermo Direct did our install for a whole new unit.He and his assistant were on time, professional, clean and explained anything we had questions about. I would recommend them highly.
Thoroughly and clearly explained options for protecting mini split from power surges.
Felipe was helpful and knowledgeable about the HVAC system and made sure to check for leaks, heating and cooling. He has a professional attitude and was thorough. He didn’t leave until everything was done properly.
Came out in the bitter cold to fix my HVAC/heat pump. Covered under warranty!
Phillipe reported to my home, assessed the situation and was out. He has a wonderful personality and is very proficient in providing quality service.
Aaron did a great job finding the furnace problem, explaining it clearly to me and figuring out how to fix it.
Aaron did a great job Auth the Maintenance today!
Thermodirect came out... not pushy. Gave us a great quote to replace our current unit (we had a bunch of people come out to give us competing quotes). They scheduled a quick turnaround during the holidays. Got two guys out here to get everything installed. They came out at 10 and were done before 3:30. Had a breaker…
Finally got my heating fixed. Now l can relax and enjoy the rest of the day
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Silas and his co worker did a great job they were in and out and let me know everything was good , did not try sell me anything that wasnt needed.
Silas was very professional and knowledgeable with an approachable personality. He was informative and explained the service details in terms that I would understand. He also offered helpful suggestions on ways to extend the life of my system and also the additional services available to support this approach. I…
Rotley was friendly and knowledgeable. He also did a good job of explaining the furnace issue I’m having and answered my questions.
Tuck provided an estimate quickly and good communication throughout the process. Austin was professional, thorough and efficient during the installation.
Great job!!!
Austin and Zach from ThermoDirect were neat, tidy and very professional!
Felipe was amazing! He was personable, professional and was truly vested to ensure the job was done correctly. He cares about his customers, even going above and beyond his normal scope, helping me reset a breaker at my breaker box when I tripped it due to having too much plugged in inside. He didn’t have to help…
Silas was efficient, knowledgeable and helpful while servicing and performing repairs on my unit. He was very polite and I would highly recommend them to anyone needing HVAC or any other work done around the home.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
