How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for HVAC system repair
Clear ✕All 136 Google reviews tagged “HVAC system repair” · showing 80
Rome provided me with excellent service and was very thorough in explaining everything related to the issues I was having with my heating system. He is a credit to your company, and I would recommend him to anyone. Thank you for the outstanding service!
Great service! Timothy explained what he was doing and why. Overall great service! Routine system inspection and it all checked out. Thanks!
Rome was friendly and courteous. He did a thorough accessment even though he had to work late.
great job very polite outstanding we are very please with with Thermo Direct
Thermo Direct is awesome!!!
On time. Excellent, knowledgeable staff. System works beautifully. Would highly recommend their services. Special shout out to Rome for getting my system up and running and staying on the job until 8pm. Many thanks!
He is kind and polite. He explained what he was doing and answered all of my questions. He made recommendations. Thank you Tuck!
Rome was fantastic!!! Highly recommend ⭐️🌟💫🤩 Professional and friendly. Pure excellence!
Kevin solved a problem for us, beyond the usual work..
Thermo Direct is top notch. Felipe got us up and running! Cool night ahead!!!
Based on a family member's recommendation I had Thermo Direct come out to diagnose my heat pump. They did a complete analysis of my problem and gave me the repair vs. replace data I needed to make an informed decision.
Tech very pleasant, respectful, and professional. Very friendly.
The service technicians are always great. The only complaint is that the scheduling sometimes can be a little bit hard to get lined up because of glitches in the system or something they have to reschedule. This recent technician was the best I've ever had. He was very thorough. Knowledgeable of what was going on. I…
Felipe performed the semi- annual inspection of my two hvac units. He was very professional, personable, and polite. Throughout the whole process, he explained what he was working on, the status, and made a few recommendations to improve my system. Although he presented my options, he did not pressure me, and we…
Fantastic job, nice gentleman, I have had nothing but polite, professional in every dealings with Therma Direct! Thank you!
Felipe was kind and informative- extremely thorough in his inspection and recommendation of services. He is trustworthy and that means a lot in HVAC. Very appreciative of his level of service and will be using the company going forward based on this experience.
Very knowledgeable and friendly service. Warranty repair, no cost to me. Great job.
Aaron was on time, knowledgeable and professional. Been using Thermo Direct for several years and hires the best technicians. Great customer service as well.
Completely new system installed by Thermo Direct hasn’t worked correctly since one day after installation.
Felippe was WONDERFUL!! On time, professional, thorough, kind, and helpful! I've been with Thermo Direct for a while now and am very pleased with their services. I feel like they WANT to take good care of me and they do!
Great & quick service, Rome got the problem resolved and I appreciate his thoroughness, Good job
Aaron did a phenomenal job during a check up. Identified a problem, stayed with it until he exhausted all options, and came back to complete the fix as soon as he had the part. Even pointed out a repair I need to do in my attic, unrelated to the HVAC. Stellar work!
Demarcus at Thermo Direct did our install for a whole new unit.He and his assistant were on time, professional, clean and explained anything we had questions about. I would recommend them highly.
Thoroughly and clearly explained options for protecting mini split from power surges.
Felipe was helpful and knowledgeable about the HVAC system and made sure to check for leaks, heating and cooling. He has a professional attitude and was thorough. He didn’t leave until everything was done properly.
Came out in the bitter cold to fix my HVAC/heat pump. Covered under warranty!
Phillipe reported to my home, assessed the situation and was out. He has a wonderful personality and is very proficient in providing quality service.
Aaron did a great job finding the furnace problem, explaining it clearly to me and figuring out how to fix it.
Aaron did a great job Auth the Maintenance today!
Thermodirect came out... not pushy. Gave us a great quote to replace our current unit (we had a bunch of people come out to give us competing quotes). They scheduled a quick turnaround during the holidays. Got two guys out here to get everything installed. They came out at 10 and were done before 3:30. Had a breaker…
Finally got my heating fixed. Now l can relax and enjoy the rest of the day
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Silas and his co worker did a great job they were in and out and let me know everything was good , did not try sell me anything that wasnt needed.
Silas was very professional and knowledgeable with an approachable personality. He was informative and explained the service details in terms that I would understand. He also offered helpful suggestions on ways to extend the life of my system and also the additional services available to support this approach. I…
Rotley was friendly and knowledgeable. He also did a good job of explaining the furnace issue I’m having and answered my questions.
Tuck provided an estimate quickly and good communication throughout the process. Austin was professional, thorough and efficient during the installation.
Great job!!!
Austin and Zach from ThermoDirect were neat, tidy and very professional!
Felipe was amazing! He was personable, professional and was truly vested to ensure the job was done correctly. He cares about his customers, even going above and beyond his normal scope, helping me reset a breaker at my breaker box when I tripped it due to having too much plugged in inside. He didn’t have to help…
Silas was efficient, knowledgeable and helpful while servicing and performing repairs on my unit. He was very polite and I would highly recommend them to anyone needing HVAC or any other work done around the home.
Rome came out to troubleshoot a problem I was having with increased temperature and humidity in the home. He did a full inspection and found that the refrigerant charge was in need of being adjusted. I felt a difference with the temperature inside within 30 mins and also noted the thermostat reported same. Thanks Rome !!!
Thermo direct did a great job installing an Goodman SD 3.5-ton Inverter HVAC system. They replaced an incorrectly installed system by moving the air handler from the closet to the attic. Eddie Blanchard: HVAC Licensed Sale Rep that provided sound technical advice and warned me what to look out for with other…
Felipe was very friendly, thorough and made sure everything was done correctly! Very professional service!
Austin and his partner were professional, pleasant and communicated efficiently along the way.
Israel and Cameron did a fantastic job installing my new HVAC unit!! Friendly great guys I enjoyed talking with! They installed quickly, and did job right! I will definitely recommend this company again
On time and informative.
Brian did a great job. He was extremely knowledgeable and answered all of my questions. I'm very pleased with Brian and Thermo Direct.
Rotley was awesome. He explained what was happening each step as he worked to make our home comfortable.
Mr. Rome has been to my home twice now and has been able to get my A/C up and going in no time. Very thankful that it was a simple fix this time. Mr. Rome took the time to explain what was going on and what would need to be done to keep my unit working properly.
Rome did and excellent job with customer service and his explanation of the services provided/needed.
Felipe was a great technician. Very polite, knowledgeable, and efficient.
Eric was awesome! Very professional and knowledgeable. Couldn’t have asked for anymore. Highly recommend!
Thermo Direct sent a great individual to do my estimate and the two gentleman who installed my HVAC system were courteous and worked hard. The service went downhill from there. The inspection was scheduled for the city to inspect the unit and ensure it was installed correctly and compliant with current housing…
Campbell was GREAT! He noticed my system was having issues during my regular maintenance appointment. He was not able to fix it that day so he came back a week or so later. He was determined to figure out the issue and didn’t stop til he did. My AC is working better than it ever has
Extremely disappointed with this company. The HVAC system was installed incorrectly and started leaking shortly after, damaging my ceiling. I was left without a functioning system for days—not once, but twice. After multiple visits and excuses (blaming the installer, then the equipment), the issue still wasn’t fully…
Felipe was amazing! He was very thorough and explained all of his findings to me. I truly appreciate the care he took to make sure I was satisfied. Outstanding service!!
Brian did a great job, he installed a unit to get rid of the mold in my system, he was right on time and did the work in record time, His expertise has my A/C working mold free with healthier air in my house.
Tech was on time and very thorough. Took time to explain everything to me so I can explain to my wife. Highly recommend!
Very satisfied with the timeliness, professionalism, and quality of service from both the AC/Furnace installation team, customer service and the technical support team. Would definitely recommend.
Very helpful and knowledgeable. Great to work with.
I am pleased with Christian's visit today. He provided excellent service in diagnosing my issue. Unfortunately, I am very displeased with Thermo Direct as a whole. From day one it's been terrible. The entire unit had to be replaced soon after installing a new one. Not long after that, I had to pay $1500 for repairs…
Bought a Dykin fit one year ago. The system has fell to work the way it was supposed to. I call the company over and over again to fix the system. Every time they come out they manage to get they system up and running for a month or two. Now a year into it they want me to buy a maintenance plan or pay to fix a…
Technician was professional, courteous, and knowledgeable. Wonderful business to work with, and all the team members we have dealt with were GREAT...They went far beyond the general services most companies provide. I recommend Thermo Direct, Inc for all your HVAC needs.
Very pleased with the design, pricing and installation of our new HVAC system and ductwork. Was offered a variety of products and options that would meet our needs and was able to make the best decision for our home. I was very impressed with the professional commitment of members of the sales department, office…
We love thermo direct! Our AC went out after a massive storm caused our drainage pipe to clog, and in this humidity and heat, I knew exactly who to call. Less than a day later and the AC was back on ice cold! They’re always on time, communicating with them on any area of concern is responsive and professional. They…
DO NOT USE THERMO DIRECT. I purchased a new 1.5 ton unit for my upstairs office less than a year ago. When my unit stopped working I called them to fix the problem. They told me that it was not under warranty because the motherboard in my furnace has a short which causes the AC not to work and they want to charge me…
Aaron was very professional and took great care in explaining what the problem was and gave information regarding the repair needed.
Every time I use Thermo Direct they are on time,super friendly and polite, but best of all knowledgeable
Aaron is always polite and thoroughly explains anything that may be affecting the HVAC. Top notch!
Great customer service. They were able to diagnose and repair my system in a timely manner. Very thorough
Solved the problem quickly. Appreciate the quick turn on a Saturday
Rome always does great job. We are so pleased with him. He is very professional and always does a very job answering our questions. Would definitely recommend this business.
Aaron was here for diagnostic work - HVAC not working. In summary, Aaron was remarkably professional in both his presentation & action.
The sales experience was excellent. Michael Tuck was very informative and provided answers to all questions. Bought the Daikin Fit and all the new technology was explained fully. The installers came right on schedule and very professional. Did not know much about Thermo Direct when I started the process but they…
A representative came out when he said he was gonna come that not the situation and explained it to me just as expected and appreciated. Thank you.
Our tech Aaron Ray was awesome to work with. So kind and helpful. Our new system is being installed this week with a smooth process. Thermo Direct has been great to work with!
Luiz did an excellent job in explaining the issue and the best solution to solve our problem. We highly recommend Thermo Direct!
Aaron, did a excellent Job and my response is he knows a lot about furnace or air conditioner. He solve our problem with the furnace. Thank you Aaron for taking your time and patience with us Sherry Garbin
Our HVAC Tech, Luis, was great... explained the details regarding necessary corrections for our HVAC system and got us set up... Grateful to Thermo Direct and Luis for their pro work on our home's systems...
Both of the service techs that came out were nice & got the job done.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
