How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for heating system installation
Clear ✕All 89 Google reviews tagged “Heating system installation” · showing 20
I was absolutely satisfied, both by the technician and by the sales representative. They were very honest, directed my attention to my choices and the costs, and led me to a very good decision. They had great customer service. They were very safe, respectful and courteous I am a very satisfied customer. Both the…
great job very polite outstanding we are very please with with Thermo Direct
Showed up on time, very polite and knowledgeable. I would recommend ThermoDirect to anyone needing new HVAC
Great HVAC technician. Thanks
Lacy was excellent
Rome the technician was super professional and guided me through the repair process. He was super helpful, personable and explained everything. The company is very quick to service and did this in the middle of a heatwave. I had a technician within 24 hours. Highly recommend this technician and company.
Quick and clean installation. Very polite and contentious crew.
HVAC replacement quote was good, comparable to other quote I received. Were quick to install. Quote was received on a monday and unit installed on Tuesday.
We couldn’t be more pleased with the outstanding work installing our downstairs HVAC unit. This is actually the second time (Austin&Cam)he has installed a unit for us — he previously installed our upstairs system (Austin&Zach)— and once again, he exceeded our expectations. From start to finish, he was professional,…
Pleasant and professional. Explaining each step. Very knowledgeable and answered my questions. He was patient with us. They didn't rush.
Justin and team was prompted, professional, quality of installation (Excellent) and answered any questions I asked. Very pleased!!!
We're just getting down to the nitty-gritty of the installation process, but I'm impressed so far with the communication and cooperation of all the folks I've dealt with at Thermo Direct. The installation went very well and we are quite pleased. I would be glad to recommend this company.…
Excellent communication, honest and detailed in inspection of current equipment and detailed in all levels of replacement equipment. Excellent listening skills with NO ‘upselling’ of equipment. Received exactly the information I requested and a clear explanation of all differences between the various equipment and…
Thermo Direct replaced a 30 year old 2 ton gas furnace and AC unit with a new 18 SEER Goodman mini split ducted heat pump, designed by Daikin. This is no mini - significantly larger than expected. And the Daikin technology seems superior. Eddie, the Thermo Direct rep who designed the system sold me by saying he has…
Thermodirect came out... not pushy. Gave us a great quote to replace our current unit (we had a bunch of people come out to give us competing quotes). They scheduled a quick turnaround during the holidays. Got two guys out here to get everything installed. They came out at 10 and were done before 3:30. Had a breaker…
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Unfortunately time to replace HVAC. Old system was 17 years so not a big surprise just bad timing in the middle of an extreme heat wave. Had a bad experience with prior company and it was like night and day with Thermo Direct. Aaron showed up on time and gave me several options. Looked up the unit he offered and…
Terrance was very professional and knowledgeable. Explained what was done and asked if I had any questions.
Israel and Cameron did a fantastic job installing my new HVAC unit!! Friendly great guys I enjoyed talking with! They installed quickly, and did job right! I will definitely recommend this company again
Every detail was perfect! Great, informative Sales, with hardworking and careful installers, Marcus and Cameron. No dinks in walls or debris left behind. Polite and professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
