How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for heating system maintenance
Clear ✕All 80 Google reviews tagged “Heating system maintenance” · showing 20
I was absolutely satisfied, both by the technician and by the sales representative. They were very honest, directed my attention to my choices and the costs, and led me to a very good decision. They had great customer service. They were very safe, respectful and courteous I am a very satisfied customer. Both the…
Michael was courteous, diligent and professional.
Great work done. Will Request this individual every time. Great individual. Explains everything. Answers questions. Goes the extra mile. He is the 👌 best.
The technician Aaron that visited my house today for a fall winter, was very knowledgeable and very straightforward about the condition of my unit and any future issues that I should consider. What I appreciated was that there was no hard sell only advice that I may want to look at for future. Very happy with the service so far.
He was very professional,telling me about everything .He wasn't in a hurry when talking to me. I was very pleased.
The HVAC technician, Aaron, was thorough, professional, and very informative. He communicated perfectly, and ensured that his work was done correctly. He showed up on time and installed my part with confidence and knowledge. Thermodirect is professional, timely, and has great communication.
Felipe Garcia did an awesome job today for the Douglas home.
Love these folks. Always call them with confidence they will do what they can to solve any issues we have with our system!
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Silas was very professional and knowledgeable with an approachable personality. He was informative and explained the service details in terms that I would understand. He also offered helpful suggestions on ways to extend the life of my system and also the additional services available to support this approach. I…
Once again so happy with service! Special shout out to Felipe! He was kind, helpful, and knowledgeable.
Thermo Direct sent a great individual to do my estimate and the two gentleman who installed my HVAC system were courteous and worked hard. The service went downhill from there. The inspection was scheduled for the city to inspect the unit and ensure it was installed correctly and compliant with current housing…
Campbell was GREAT! He noticed my system was having issues during my regular maintenance appointment. He was not able to fix it that day so he came back a week or so later. He was determined to figure out the issue and didn’t stop til he did. My AC is working better than it ever has
I had my seasonal HVAC service with Thermo Direct. Kenneth was simply amazing. He was personable, kind, gracious and kept me abreast of what he as doing the whole time. He explained what additional services I needed and why. He explained the cost and what it would cover. I have never had this level of service and…
I really enjoyed your representative very nice very respective I like him a lot got along good I hope he comes back again
Felipe was FANTASTIC performing my spring service.
Felipe is one of their best if not the best technician they have. He is always super friendly and explains everything in a way I can understand. I've always had great service from this company and if you need HVAC service ask for him!
Very satisfied with the timeliness, professionalism, and quality of service from both the AC/Furnace installation team, customer service and the technical support team. Would definitely recommend.
We had mouse making his home in our ductwork. Thermodirect took care of it!!! They always do a great job for us.
My technician Quinton was knowledgeable and polite.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
