How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for heating system maintenance
Clear ✕All 80 Google reviews tagged “Heating system maintenance”
I was absolutely satisfied, both by the technician and by the sales representative. They were very honest, directed my attention to my choices and the costs, and led me to a very good decision. They had great customer service. They were very safe, respectful and courteous I am a very satisfied customer. Both the…
Michael was courteous, diligent and professional.
Great work done. Will Request this individual every time. Great individual. Explains everything. Answers questions. Goes the extra mile. He is the 👌 best.
The technician Aaron that visited my house today for a fall winter, was very knowledgeable and very straightforward about the condition of my unit and any future issues that I should consider. What I appreciated was that there was no hard sell only advice that I may want to look at for future. Very happy with the service so far.
He was very professional,telling me about everything .He wasn't in a hurry when talking to me. I was very pleased.
The HVAC technician, Aaron, was thorough, professional, and very informative. He communicated perfectly, and ensured that his work was done correctly. He showed up on time and installed my part with confidence and knowledge. Thermodirect is professional, timely, and has great communication.
Felipe Garcia did an awesome job today for the Douglas home.
Love these folks. Always call them with confidence they will do what they can to solve any issues we have with our system!
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Silas was very professional and knowledgeable with an approachable personality. He was informative and explained the service details in terms that I would understand. He also offered helpful suggestions on ways to extend the life of my system and also the additional services available to support this approach. I…
Once again so happy with service! Special shout out to Felipe! He was kind, helpful, and knowledgeable.
Thermo Direct sent a great individual to do my estimate and the two gentleman who installed my HVAC system were courteous and worked hard. The service went downhill from there. The inspection was scheduled for the city to inspect the unit and ensure it was installed correctly and compliant with current housing…
Campbell was GREAT! He noticed my system was having issues during my regular maintenance appointment. He was not able to fix it that day so he came back a week or so later. He was determined to figure out the issue and didn’t stop til he did. My AC is working better than it ever has
I had my seasonal HVAC service with Thermo Direct. Kenneth was simply amazing. He was personable, kind, gracious and kept me abreast of what he as doing the whole time. He explained what additional services I needed and why. He explained the cost and what it would cover. I have never had this level of service and…
I really enjoyed your representative very nice very respective I like him a lot got along good I hope he comes back again
Felipe was FANTASTIC performing my spring service.
Felipe is one of their best if not the best technician they have. He is always super friendly and explains everything in a way I can understand. I've always had great service from this company and if you need HVAC service ask for him!
Very satisfied with the timeliness, professionalism, and quality of service from both the AC/Furnace installation team, customer service and the technical support team. Would definitely recommend.
We had mouse making his home in our ductwork. Thermodirect took care of it!!! They always do a great job for us.
My technician Quinton was knowledgeable and polite.
Very pleased with the design, pricing and installation of our new HVAC system and ductwork. Was offered a variety of products and options that would meet our needs and was able to make the best decision for our home. I was very impressed with the professional commitment of members of the sales department, office…
Ryan was the best very professional He was right to the point solve the problem made me so happy he did an excellent job
Chris was great! He was ahead of time to the appointment and was very courteous. Great employee you guys have!
Chris is a very polite and professional serviceman that we look forward to seeing him during our next HVAC servicing.
Great company! Quinton was very thorough with his work and analysis. He was on time and efficient!
Brian Kelly was very professional arrived when he said. Explain what he did and what he thought would help for the future.
My service doctor was knowledgeable and prompt. Brian Kelly got to work, explained what how the system works and what may have caused the issue (IN TERMS I COULD UNDERSTAND). He also made adjustments that addressed a concern not initially reported. I'm in good hands!!!
Thermo Direct has been servicing my HVAC system for three years. Everyone from their customer service agents to their service technicians are professional, thorough, clear and concise, and they do things that no other HVAC companies I have dealt with have done, like providing photos of everything they touch. A…
Quan and Lillian were professional, punctual and efficient at installing a new sink and toilet in a bathroom renovation. They were polite, and cleaned up after themselves.
Very prompt. Our serviceman, Rome, was quite professional and knowledgeable. He kept us appraised of each step of the way. He did an excellent job of explaining what needed to be done and why.
Very professional and polite. Was thorough.
Brian performed the necessary services timely and professionally. Also explained some additional services to improve the quality of HVAC unit and other services that I hadn’t previously heard of.
On time,10mintues early and he told me everything that was going to be done before he started.Very professional,The best service I have received in a long time.
Jade was an excellent technician. Professional, informative, and friendly. I was very impressed
Rome was very thorough in maintaining my heating system. He’s a very nice young man taking the time to explain to me the necessary steps going forward. He made sure I understood the parts I need to replace, how they work, and the cost. Thank you so much for your help Rome.
Finally a Hvac person that know his job!! Very knowledgeable, nice, informative and smart. Thanks Thermo Direct!!
Outstanding work and professional
I use Thermo Direct for my maintenance of my hvac system. I have been using them for years now, and I plan on using them for many years to come. Whenever I have needed service, they were there either the same day or in the next 24 hrs of my call. They are super responsive and this is something I truly value in a…
Prompt and through service. I received an email , then a text, then a phone call to alert me of the visit. Very cool. David was very courteous and informative. I was offered (3) different solution options for “potential” issues. I am very pleased with the service !
Great repair man did an excellent job
Quentin and Christian were professional, friendly and knowledgeable. They were meticulous in our maintaining our HVAC systems. Quentin explained how we can better utilize our electric air filtration system to improve our home air quality. They were great guys. I highly recommend their friendly customer service and products.
AJ was very professional, knowledgeable, friendly, and very helpful overall was a great experience 👍🏻
I love this GUY AARON, HE has phenomenal customer service and technical knowledge with hvac. Today we had our heat maintenance performed and I cannot be more thankful with how respectful he and Chirstian were in my home today. Thank you Thermo Direct for sending them out to my home.
I've been using Thermo Direct for several years. They're responsive and affordable. I've had a particularly difficult warranty issue with parts availability problems, but Anica has really worked hard to get the problem resolved with the manufacturer, who was not being very cooperative. Kudos to Anica and Thermo Direct.
Wow amazing customer experience! I cannot say enough good things about my experience with Thermo Direct. We had 4 companies quote our HVAC replacement job. Thermo Direct not only had the best price, but the best actual analysis of our system to determine what we needed. David came out to the site, put on mask and…
Outstanding service delivered on time. A pleasure to work with. Would highly recommend
THEY WILLNOT RETURN YOUR PHONE CALL'S .THEY OWE ME A REFUND ...........BUT THE OWNER WILL NOT CALL ME HER NAME IS TONKA
Corey Woodward gave me an excellent, comprehensive service. He brings over 12 years of experience working with HVAC systems. I received an honest evaluation and reasonable costs for repairs. I highly recommend Corey and Thermo Direct.
Great service
Very knowledgeable thank you!
Tom was very polite and went over the details of his inspection. I have been with Thermal Direct for 8 years and plan to be with them for many more.
Andrew was very knowledgeable and professional. He made valuable suggestions and recommendations to help extend the life of our system.
Very professional, prompt service, technician very detailed. Ms. Jeannette was very professional and thorough, when setting up the appts and she's always very pleasant to talk with, helpful and very informative.
Barry was professional, focused, practiced safety measures-was COVID-19 masked, was meticulous in his work and did an outstanding job!
Thermo Direct is AWESOME!!! The customer service is on point and beyond satisfactory. Thank you to Jeanette for providing me with the information needed to get our unit serviced correctly. She explained the process and made sure we were aware of all needed info. Corey came out on time, was extremely knowledgeable,…
My experience with Mr. Scott Kelly, The Home Comfort Doctor, was very informative and his expertise really helped me in making a decision of the type of new heating/cooling system to choose. He took time to explain all options available so I could make a wise & informed choice in a system and an affordable price.…
I have worked with Thermo Direct for years. I find them to be very helpful and professional. They are a highly recommended company.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
