How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for installation
Clear ✕All 55 Google reviews tagged “Installation” · showing 20
Thermo Direct installed a new hot water heater for me today. Rodney was the installer. He arrived on time, was professional and friendly, and kept me informed throughout the process. His supervisor came at the end to help him finish up. I do not remember his name, but he was professional and friendly as well. Before…
A Thermo Direct technician spotted a water leak under the house when doing the HVAC semi-annual tune-up. I called the company the next morning and signed up for the 360 plan to cover HVAC, plumbing, and electric as our house is 30 years old and to get a plumber over faster. The lady on the phone was very helpful…
Rome the technician was super professional and guided me through the repair process. He was super helpful, personable and explained everything. The company is very quick to service and did this in the middle of a heatwave. I had a technician within 24 hours. Highly recommend this technician and company.
Once again, Quan had to come out and do more work for us, and we couldn't be happier. Such a nice young man. Thanks for being so professional.
He was very careful and professional in his work. Highly recommend him he was awesome! And that is rare these days
I had 3 issues written up by a house inspector. Aaron was diligent in addressing those issues. The issues were not related to my recent HVAC replacement. He was well versed in what he was reviewing. I will ask for him next time that I need service.
Felippe was WONDERFUL!! On time, professional, thorough, kind, and helpful! I've been with Thermo Direct for a while now and am very pleased with their services. I feel like they WANT to take good care of me and they do!
Friendly, efficient and pays attention to details is what Michael was during the replacement/installation of my kitchen sink. He made sure that all worked properly and that everything was secured. Showed me where the valves were and made sure I was satisfied with his work. Price was better than other quotes I had…
Great Tech. Worked to find the problem and fix it
Thermo Direct replaced a 30 year old 2 ton gas furnace and AC unit with a new 18 SEER Goodman mini split ducted heat pump, designed by Daikin. This is no mini - significantly larger than expected. And the Daikin technology seems superior. Eddie, the Thermo Direct rep who designed the system sold me by saying he has…
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Extremely disappointed with this company. The HVAC system was installed incorrectly and started leaking shortly after, damaging my ceiling. I was left without a functioning system for days—not once, but twice. After multiple visits and excuses (blaming the installer, then the equipment), the issue still wasn’t fully…
I really enjoyed your representative very nice very respective I like him a lot got along good I hope he comes back again
Felipe is one of their best if not the best technician they have. He is always super friendly and explains everything in a way I can understand. I've always had great service from this company and if you need HVAC service ask for him!
Bought a Dykin fit one year ago. The system has fell to work the way it was supposed to. I call the company over and over again to fix the system. Every time they come out they manage to get they system up and running for a month or two. Now a year into it they want me to buy a maintenance plan or pay to fix a…
Very pleased with the design, pricing and installation of our new HVAC system and ductwork. Was offered a variety of products and options that would meet our needs and was able to make the best decision for our home. I was very impressed with the professional commitment of members of the sales department, office…
Very professional. Great Company
From the quote, the inspection and sales to the installation - they were great! I can be a picky client with a lot of questions, and they made me feel comfortable and I received a bang for every buck!
Great service. No surprises.
Chris was highly knowledgeable, personable, and professional. He inspected and checked the system, and made a few tweaks to meet the inspectors requirements. Thank you!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
