How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for installation
Clear ✕All 55 Google reviews tagged “Installation”
Thermo Direct installed a new hot water heater for me today. Rodney was the installer. He arrived on time, was professional and friendly, and kept me informed throughout the process. His supervisor came at the end to help him finish up. I do not remember his name, but he was professional and friendly as well. Before…
A Thermo Direct technician spotted a water leak under the house when doing the HVAC semi-annual tune-up. I called the company the next morning and signed up for the 360 plan to cover HVAC, plumbing, and electric as our house is 30 years old and to get a plumber over faster. The lady on the phone was very helpful…
Rome the technician was super professional and guided me through the repair process. He was super helpful, personable and explained everything. The company is very quick to service and did this in the middle of a heatwave. I had a technician within 24 hours. Highly recommend this technician and company.
Once again, Quan had to come out and do more work for us, and we couldn't be happier. Such a nice young man. Thanks for being so professional.
He was very careful and professional in his work. Highly recommend him he was awesome! And that is rare these days
I had 3 issues written up by a house inspector. Aaron was diligent in addressing those issues. The issues were not related to my recent HVAC replacement. He was well versed in what he was reviewing. I will ask for him next time that I need service.
Felippe was WONDERFUL!! On time, professional, thorough, kind, and helpful! I've been with Thermo Direct for a while now and am very pleased with their services. I feel like they WANT to take good care of me and they do!
Friendly, efficient and pays attention to details is what Michael was during the replacement/installation of my kitchen sink. He made sure that all worked properly and that everything was secured. Showed me where the valves were and made sure I was satisfied with his work. Price was better than other quotes I had…
Great Tech. Worked to find the problem and fix it
Thermo Direct replaced a 30 year old 2 ton gas furnace and AC unit with a new 18 SEER Goodman mini split ducted heat pump, designed by Daikin. This is no mini - significantly larger than expected. And the Daikin technology seems superior. Eddie, the Thermo Direct rep who designed the system sold me by saying he has…
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Extremely disappointed with this company. The HVAC system was installed incorrectly and started leaking shortly after, damaging my ceiling. I was left without a functioning system for days—not once, but twice. After multiple visits and excuses (blaming the installer, then the equipment), the issue still wasn’t fully…
I really enjoyed your representative very nice very respective I like him a lot got along good I hope he comes back again
Felipe is one of their best if not the best technician they have. He is always super friendly and explains everything in a way I can understand. I've always had great service from this company and if you need HVAC service ask for him!
Bought a Dykin fit one year ago. The system has fell to work the way it was supposed to. I call the company over and over again to fix the system. Every time they come out they manage to get they system up and running for a month or two. Now a year into it they want me to buy a maintenance plan or pay to fix a…
Very pleased with the design, pricing and installation of our new HVAC system and ductwork. Was offered a variety of products and options that would meet our needs and was able to make the best decision for our home. I was very impressed with the professional commitment of members of the sales department, office…
Very professional. Great Company
From the quote, the inspection and sales to the installation - they were great! I can be a picky client with a lot of questions, and they made me feel comfortable and I received a bang for every buck!
Great service. No surprises.
Chris was highly knowledgeable, personable, and professional. He inspected and checked the system, and made a few tweaks to meet the inspectors requirements. Thank you!
Had installation of new hot water heater. Very prompt and explained everything in detail. Will use them again for sure!
Back in Februray, 2021, Thermo Direct installed a mini-split HVAC system for our garage. I will be honest, the service back then was hit or miss. I gave them that feedback, and since then, I am so happy to report that the team has been excellent! Specifically, Service Tech Rocshawn Jacobs was here yesterday…
I used Thermo Direct to replace my old A/C and Furnace. They were very responsive before and after installation. The installation was very well done and the Daikin Fit Compressor is almost silent. I recommend Thermos Direct and the Daikon Fit A/C compressor.
System installed in one day and is working well.
This was the most dreadful, unprofessional experience I've ever had with a hired professional. They incorrectly told us to put up drywall before installing light outlets, which caused all kinds of expenses and problems. Then they installed a heavy ceiling fan without putting up the bracket the fan should hang from.…
Fast and efficient service. Would recommend.
Quan Jones did very good job to remove the old and install a new kitchen faucet for us. We are happy with his work.
My husband and had a new AC unit and heating system installed by Justin and Jamie today. We had been recommended to use Thermo Direct by our neighbors who had their system installed a couple years ago. I have only praise to give these two. They were prompt in arriving and after I showed them where the heating unit…
Good professional communication about our HVAC system and what needs to be done but with no sales pressure to do it right away, which we appreciated
Arrived early for Apptmt and technician was incredibly knowledgeable. He put on footies in my home. He locked the back gate and was very neat. He explained every touchpoint.
Rotley from Thermo Direct did an excellent job installing our new upstairs zone HVAC system. Quick, friendly, thorough and totally professional!
Yeah! Today I had a new Daikin Signature Series installed. Caesar and team were prompt, professional and experienced. He introduced the team, and work plan. Answered all my questions. It’s been 25 years since we’ve done this and definitely did our homework and due diligence. A friend referred me to Thermo…
Do not honest with their qoute provided To us After installing new unit then they will add more expense.not recommended.
Quan and Lillian were professional, punctual and efficient at installing a new sink and toilet in a bathroom renovation. They were polite, and cleaned up after themselves.
The sales representative, Dave, did an excellent job. In that he took the time to explain everything, was professional and answered all of my questions. In regards to the installation team, Thomas and David, were awesome. They worked non-stop for twelve hours straight to get everything done. It’s only because there…
AJ was very professional, knowledgeable, friendly, and very helpful overall was a great experience 👍🏻
Chris and his team installed the system in the blazing heat and I didn't have to lift a finger! Great experience. Then Byron and his crew came to follow up and inspect- easy as pie! I felt everyone gave great care and explained everything I needed to know, thanks. Eddie was clear and honest in showing me the different systems to choose from.
Tech was knowledgeable and thorough. We’ve been using thermo direct for years and they never disappoint
Junior and his team did a great job! This is my second time using this company for an installation for a new unit and I’ve been pleased both times. Definitely recommend!
To start, they did install a new furnace and ac system in our house. It’s been in for a year and that has been fine. Other than that though, we aren’t satisfied. When we first looked at this house before we bought it 5 years ago, a technician from this company qcame to inspect the furnace and said it was in great…
My family hav me been customers for a decade and they have always taken such great care of our system. Customer the excellent customer service ladies are excellent and prompt and make sure we get helped quickly. And the gentleman that came about Aaron,Silas and Alex and his crew, everyone is great. Not to mention…
Replacement of existing HVAC system
The Project Mgr. Dave was very good and responded to all our questions. The 3 crew men that came out were very courteous, worked very hard and did not take lunch till the job was completed. Very satisfied customer..
This was the best company I have worked with in years. They responded within 15 minutes of my placing a request on Angie’s list and did not disappoint me from there until the finished installation. The next day David came out to look at our situation and make recommendations. He was very knowledgeable about his…
Good timely work at a good price. Quite satisfied.
This business Thermo Direct is the worst!!! I have had issues since new thousands of dollars unit install 6 months ago and has already broken down! Then it took these idiots over a week to fix!!! And they do not get back with you or try to have any compassion for not having heat for over a week! They suck. I am…
My experience with Mr. Scott Kelly, The Home Comfort Doctor, was very informative and his expertise really helped me in making a decision of the type of new heating/cooling system to choose. He took time to explain all options available so I could make a wise & informed choice in a system and an affordable price.…
My technician Tim was great. He was on time and very professional. He answered all my questions and explain things clearly.
I think their construction supervisors and service techs are competent enough, but their effectiveness is hampered by internal communication issues. Though the shoddy quality and incomprehensibly bad design of my existing HVAC system was not TD’s fault, they sent out two experienced professionals prior to the…
I had ac and heat pump installed. This company has great deals/prices and products. Greg has been great to us. He came by several times and spent his time with us to help to pick the best option that worked for us. The ac is great and works quietly. The customer service is extremely friendly and professional. I referred them to my neighbors.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
