How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for repair HVAC
Clear ✕All 53 Google reviews tagged “Repair HVAC”
The technician Aaron that visited my house today for a fall winter, was very knowledgeable and very straightforward about the condition of my unit and any future issues that I should consider. What I appreciated was that there was no hard sell only advice that I may want to look at for future. Very happy with the service so far.
Excellent and highly detailed exam of our house as we prepared to replace our hvac. Michael Tuck did an excellent job and gave a persuasive overview of Goodman HVAC equipment. Installation began 5 days later after reviewing bids and impressions from 4 HVAC firms. Thermo Direct installation crew did a great,…
Great Tech. Worked to find the problem and fix it
Installed new Daiken heat pump , ewc control board, Daiken thermostats and also a normal water heater. After some warranty work for a few weeks, the Daiken heat pump is up and running (they had to call Daiken tech support ). Techs have been nice and on time, with text reminders. They are respectful and wear shoe…
Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.
Great work as usual!
Felipe Garcia was very professional and nice he was amazing and very knowledgeable about his job hundred stars
Campbell was GREAT! He noticed my system was having issues during my regular maintenance appointment. He was not able to fix it that day so he came back a week or so later. He was determined to figure out the issue and didn’t stop til he did. My AC is working better than it ever has
Felipe is one of their best if not the best technician they have. He is always super friendly and explains everything in a way I can understand. I've always had great service from this company and if you need HVAC service ask for him!
Felipe was very polite and friendly as well as professional. He throughly explained everything to me and answered all of my questions and concerns. He provided me with some good information and options on how to upkeep and maintain my system.
Very pleased with the design, pricing and installation of our new HVAC system and ductwork. Was offered a variety of products and options that would meet our needs and was able to make the best decision for our home. I was very impressed with the professional commitment of members of the sales department, office…
Ryan was the best very professional He was right to the point solve the problem made me so happy he did an excellent job
We love thermo direct! Our AC went out after a massive storm caused our drainage pipe to clog, and in this humidity and heat, I knew exactly who to call. Less than a day later and the AC was back on ice cold! They’re always on time, communicating with them on any area of concern is responsive and professional. They…
From the first call to the service, Thermo Direct is very very professional! Technicians Brian & Christian did a very good job quick and professional. Thermo Direct was super responsive even though I was a new customer. We didn't expect they would come out the same day. They did listen to what our concerns were &…
Good service Thank you
What a great team.they was very productive...prophistant..and on time. .awesome..so far so good...I'm thinking they finAlly figured out the problem. It's doing good. So far.ty
Rotley from Thermo Direct did an excellent job installing our new upstairs zone HVAC system. Quick, friendly, thorough and totally professional!
Professional and friendly
Thermo Direct has been servicing my HVAC system for three years. Everyone from their customer service agents to their service technicians are professional, thorough, clear and concise, and they do things that no other HVAC companies I have dealt with have done, like providing photos of everything they touch. A…
Great company. Great people.
Rome Pham did an excellent job diagnosing my HVAC issues and explaining the problem(s) to me as well as providing pictures/video. Once the parts came in he came back and did the repairs , again providing pictures and showing me the parts that were replaced. I highly recommend Thermo Direct and Rome Pham as your technician!!
Aaron was phenomenal and knowledgeable. He made sure to educate us on a realistic forecast of my unit and prepare me for future needs. He made sure I was up and running before he left. I definitely appreciate his service.
The professionalism was greatly outstanding! The service was awesome! Very very neat and clean! Very respectful and kind! Also truly friendly! Top notch service! Plus great prices!
From the first call to the service provided at my place of business. This Company is VERY professional, the office staff take the time to understand your issues and make sure they are sending out the right person for the job. I ant express how happy I am with the service I received. You guys have a customer for life
I use Thermo Direct for my maintenance of my hvac system. I have been using them for years now, and I plan on using them for many years to come. Whenever I have needed service, they were there either the same day or in the next 24 hrs of my call. They are super responsive and this is something I truly value in a…
Rome recently came in and did a routine maintenance and did an amazing job, very detailed and wise for his age. Awesome conversation with me too!!!! Our home which was built five years ago had poorly installed A/C and Duct work by the builders vendor. Which lead to a coil leak and duct work coming apart.…
Quinton was professional, knowledgeable and really nice.
Thermo Direct is the go-to company for all our HVAC issues. We have a maintenance contract with them, and used them to replace previous HVAC. I highly, highly recommend them.
I love this GUY AARON, HE has phenomenal customer service and technical knowledge with hvac. Today we had our heat maintenance performed and I cannot be more thankful with how respectful he and Chirstian were in my home today. Thank you Thermo Direct for sending them out to my home.
Wow amazing customer experience! I cannot say enough good things about my experience with Thermo Direct. We had 4 companies quote our HVAC replacement job. Thermo Direct not only had the best price, but the best actual analysis of our system to determine what we needed. David came out to the site, put on mask and…
Quinton was super professional and was able to narrow down our heat pump troubles to a faulty ambient temperature sensor. Very fair prices for a high level of expertise. (Thermodirect also installed a mini-split system for us last summer, and we were just as pleased with their crew, pricing, and high quality work on…
THEY WILLNOT RETURN YOUR PHONE CALL'S .THEY OWE ME A REFUND ...........BUT THE OWNER WILL NOT CALL ME HER NAME IS TONKA
Had an emergency repair to the AC unit on a 90+ degree day. Super nice technician- Dale - got us up and running quickly. Highly recommend Thermo Direct!
They were helpful. It turned out that the problem was clogged drain tray that automatically shut off the system to prevent flooding in the attic. He suggested i could just do it myself, at a lower cost (zero) than what he would charge. Not many folks will do that. Positive experience no doubt.
Great customer service! I spoke with Josh Kolacz & he’s assistant, very helpful. They answered all questions I could think of. They also helped me find the best HVAC unit for my wife and I. Great job 👍
Great service
This business Thermo Direct is the worst!!! I have had issues since new thousands of dollars unit install 6 months ago and has already broken down! Then it took these idiots over a week to fix!!! And they do not get back with you or try to have any compassion for not having heat for over a week! They suck. I am…
I highly recommend this company, my technician Quinton was very respectful, knowledgeable and explained everything. I would you them again.
I have worked with Thermo Direct for years. I find them to be very helpful and professional. They are a highly recommended company.
I've been using Thermo Direct for six years, and I've had nothing but excellent service and customer service. I highly recommend Thermo Direct!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
