How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREThermo Direct, Inc.
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Thermo Direct, Inc. for 8 kinds of job.
Thermo Direct, Inc. for water heater installation
Clear ✕All 59 Google reviews tagged “Water heater installation” · showing 40
Quan did an excellent job! Very pleasant and polite young man. Was able to come out same day and will be back tomorrow to replace my 16 year old water heater. Thermo is so responsive and was able to send Quan almost immediately! That is why I have been a customer of Thermo for many years. They are there when you…
The gentleman's name was Mike. I did not see his picture under any of my options however he was quick and efficient. Service cost was reasonable. Update 8/8/26 Scheduled again to have what I thought was going to be a simple cleaning of my dryer vent. Thankfully aaron was quite thorough, going under the house and…
Felipe was the absolute best! He was knowledgeable, friendly, and made us feel at ease. He provided Excellent customer service and he’s a great asset to your team. Thanks again!! The Barnes Family
Stephen was very friendly & professional. He installed our water heater.
Michael did a great job working on my tankless heater/plumbing. Very friendly and thorough. Glad he came through to address our concerns.
Excellent workmanship and professional technician. Very pleased.
What can I say? They made my wife very happy! Arrived on time (yes), worked efficiently and respectfully (yes) did the work as specified (yes), they left our home clean, as if they were never here!
Quick response time and easy communication through texts and email. There was some confusion about what time the tech would show up, but he was thorough and did a good job. They were honest and gave prices for different water heater options.
Always, Very professional and friendly. I continue to use this company. Never disappointed. Thank you.
Quan took his time making sure everything was meticulously working and he did a great job of explaining the water filtration system. He spent a lot of time with us to ensure we were educated and confident in their services.
Mike explained details clearly when he did the estimate. This was a fast response because we had leak. Install was excellent and everything was explained to me.
Mr. Rotley from thermo direct did a great job repairing my AC unit. He was so organised, went with me through what needs to be fixed or / and reset. He did nit make any mess behind him. Great job and nice experience.
Stephen is a professional who was very knowledgeable and explained everything thoroughly with an honest and fair quote. Highly recommended!
My technicians was very professional and preform the work in a timely manner...I will recommended Thermo Direct to all my friends...
Thermo Direct did an outstanding job installing my gas tankless water heater and handling all the required electrical work. Their team was professional, punctual, and clearly knowledgeable — they explained the process, answered all my questions, and made sure everything was installed safely and neatly. The work area…
Had a great experience after a referral from Duke Energy. Efficient, fair pricing and nice to work with.
Stephen and Chey were great. Took no time to replace my water heater. Professional and curtious.
Quan from Thermo Direct provided excellent service and gave updates and happily answered any questions we had. Water heater installation went great. Would recommend.
Stephan gave me a quote to replace the water heater. He was very kind and friendly. I would recommend this company for plumbing needs.
Quan is very professional, explains the process step by step and really cares about his customers. Thank you!
Michael was very professional, informative, and knowledgeable, I highly recommend the company and this technician.
We contacted them on a Sunday afternoon when our water heater decided to die. They were able to schedule an estimate for us on Monday for a replacement, and then complete the installation on Tuesday. Steven walked us through several replacement options then was the technician to complete the installation. The entire experience was excellent.
Got new heater in about two hours, very professional.
I cannot say enough good things about this business. We needed a new water heater as the one we had was from 1992 and threatened us to fail. In addition, our electric bill went through the roof lately. So we used Duke Energy to find contractors that are certified and participate in the refund program for water…
Great job! Very professional!
Great people, great experience. Highly recommended
Very professional and diligent!
Excellent job!!
On time, professional, courteous. Rotley did a great job.
Thermo Direct was prompt, friendly, and professional in every way, from beginning to end. Quon was incredibly competent and knowledgable on site for the job. Excellent service!
very knolagable and honist
The individual installers are excellent. As a large company that visits my community in N. Durham frequently, I have confidence that if I need support, it will be available. The automated text and email systems need work but that is a minor inconvenience. The process of inspecting, purchasing and installing the…
David came out to install a new water heater. He got the job done in less time than I thought it would take. Thermo direct was also the most affordable quote I found. David was on time, very polite & made sure everything was in good working order before leaving! I would recommend thermo direct for any plumbing services you need!
Felipe does a good job, he is personable, professional and thorough.
Steve and the entire staff were great!! I appreciate the good communication from the office and the installation of the hot water tank was seamless!
I was very happy with Thermo Direct. We had a water heater replaced and Quan was very knowledgeable and helpful, I cannot recommend them enough
Quan was great! He went above and beyond explaining the problem and the options for the fix. I am a big fan of this company and can’t recommend them highly enough.
Super pleased with speed, efficiency and professionalism from the first step to the last of a water heater issue and solution. Stephen, the technician, was great! He was friendly but professional. I would hire them/him again!
Amazing service by Quan! From first day he arrived to discuss everything up to installation and clean up .
Installed new Daiken heat pump , ewc control board, Daiken thermostats and also a normal water heater. After some warranty work for a few weeks, the Daiken heat pump is up and running (they had to call Daiken tech support ). Techs have been nice and on time, with text reminders. They are respectful and wear shoe…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 228 | $19–$176 |
| HVAC system repair | 135 | $83–$1.2k |
| A/C system maintenance | 102 | $27–$529 |
| Heating system installation | 89 | $1.2k–$2.4k |
| Heating system maintenance | 80 | $19–$166 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 66 | $202–$998 |
| Water heater installation | 58 | $1.4k–$2.8k |
