Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Thermo Direct, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%74+5.2Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Thermo Direct, Inc.

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 2,453 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thermo Direct, Inc. is better than 86% of water softener repair.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thermo Direct, Inc. is better than 81% of water softener repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thermo Direct, Inc. is better than 88% of water softener repair.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thermo Direct, Inc. is better than 94% of water softener repair.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thermo Direct, Inc. is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thermo Direct, Inc. is better than 74% of water softener repair.B
74

Reviews for your job

Customers hired Thermo Direct, Inc. for 8 kinds of job.

Thermo Direct, Inc. for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Water heater repair”

BradleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

As always ThermoDirect delivers! Always enjoy interacting with the people and always satisfied with the work they have done for me. Stephen is such a nice and professional individual. Has done work at my house several times and is money every time! Thermo direct always delivers!

Paid $1–200Great priceWater heater repair
Beth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I love this company! They were quick to help me when my water heater suddenly stopped working. Thank you Michael S!

Great priceWater heater repair
Derrick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The gentleman , Felipe, who serviced me today was awesome! He gave me the information to get my unit going. I paid over the phone. Hes a senior tech and it shows.

Paid $800–1,000Reasonable priceWater heater repair+ Quality
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Chey came out to check on the plumbing and flush the water heater and did a phenomenal job per usual. They took photos of the system and explained how everything was running. He let us know his recommendation and what was recommended for replacing. Overall Chey was very knowledgeable and professional. I can’t…

Great priceDrain cleaningWater heater repair
ValondaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quan did a great job explaining the problem with our water heater and fixed it quickly. He was very knowledgeable and got the job done quickly.

Paid $1–200Reasonable priceWater heater repair
Chih-WeiLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Got them to come out and give me a quote on replacing my water heater. They were between other vendors in pricing but wanted to leave them a review because they were so professional from start to end. Most companies didn't want to come out at all without charging a service fee and wouldn't give me a quote over the…

Paid $800–900Reasonable priceWater heater repair
RichardLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Michael was very courteous and informative ! His work was exceptional, his punctuality was great!! We are doing business with Thermo Direct! The estimate was turn-key and reasonable, and Michael's installation was very good !! The overall quality and performance was excellent ! Highly recommend Thermo Direct Company and its workers !!

Reasonable priceWater heater repair
TeeLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Got referred by the Duke Find it app. Currently experiencing issues with my hot water heater leaking. First company, I called didn’t make me feel like I was making a good decision. Decided to get a second opinion. Contacted Thermo Direct (glad I did) and scheduled a consult for the next day. Prior to arrival, they…

Great priceWater heater repair
Frances5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Stephen was punctual and thorough. Very happy with the service that he provided. I will definitely continue doing business with thermo-direct!

Water heater repair
Melvin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Quan I’m was very professional very knowledgeable about my situation and the products that he can provide. He left 30 minutes later I received emails pictures, etc. thanks man.

Water heater installationHVAC system maintenanceThermostat repair+ Punctuality+ Professionalism

Price

$618+40% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 58%Overpriced 5%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance228$19–$176
HVAC system repair135$83–$1.2k
A/C system maintenance102$27–$529
Heating system installation89$1.2k–$2.4k
Heating system maintenance80$19–$166
Install AC71$1.4k–$2.8k
A/C system repair66$202–$998
Water heater installation58$1.4k–$2.8k

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